Fastmetrics Knowledge Base

Author: Cody Miller

Setting Up a CalDAV Account: General FAQs, How To Set Up a CalDAV Account on Mac, and More of Your Questions Answered
Step 1: locate the calender icon at the bottom of your desktop.

Step 2: click on the calender icon.

Step 3: select Preferences from the iCal menu.

Step 4: on the accounts window select the Accounts tab. Then click in the plus symbol located at the bottom left to add a new account.

Step 5: select CalDAV. For User Name enter full email address. Enter your email Password. The Server Address must be mail.fastmetrics.com. Then click Create.

Step 6: your account is now set up. You may close the accounts window.

What Is a CalDAV Account?

CalDAV is a protocol for sharing calendars that was proposed by Apple. Similar to the CardDAV protocol, CalDAV makes use of the WebDAV protocol to share calendar data in the iCalendar format.

This protocol allows multiple devices and apps to access your calendar data, simplifies cooperative planning, and gives you greater control over data sharing settings.

The CalDAV protocol relies on the internet to work and requires data to be stored on a central server. Thanks to this, apps and devices can connect to the server independently and synchronize data.

How Do I Sync the Calendar With My Mac Using CalDAV?

To sync your calendar with your computer running a MacOS or other Apple device, you’ll need to add your account type to your Mac calendar following the steps we outlined earlier.

By default, the calendar will sync with your Mac every 15 minutes, but if you’d like to change the frequency, follow the steps below:
1. Launch your Apple Calendar.
2. In the top toolbar, click Calendar > Preferences.
3. Click on the Accounts tab.
4. In the accounts pane on the left, click on the account you want to synchronize.
5. Under Account Information, locate Refresh settings.
6. Choose the Refresh frequency from the dropdown menu or choose Manually to manually perform a CalDAV sync of your calendar data.
How Do I Set Up a CalDAV Account Password?

So, how do you create a CalDAV account password? We can guide you.

Your CalDAV password is the same password for the account whose calendar is being synced to your Mac computer. You can get this information from your calendar provider or your IT department.

What Is My CalDAV Server Information?

To configure your CalDAV account on your Mac, you’ll need your server address, email address, and email password. The server address must be mail.fastmetrics.com. If you have trouble with your email administrator or your password, contact your IT department for help obtaining it.

How Do I Create a CalDAV Account?

Your CalDAV account will be created for you by your IT department, and it will use the same email address and password as your company email account. You’ll then need to set it up on your Mac by launching your built-in Calendar app and following the previously described steps.

How Do I Synchronize and Set Up a CalDAV Account on Mac Outlook?

Currently, Outlook for Mac doesn’t support the CalDAV or the CardDAV protocol. Therefore, you will need to use the built-in Calendar application to sync and set up a CalDAV account on Mac.

However, you can sync an iCal server with Outlook for Mac. You’ll need to subscribe to the iCloud calendar and add it to Outlook Web Access. Once you’ve done that, it will instantly act as a CalDAV synchronizer with Outlook for Mac. Here’s how:
1. First, log in to your iCloud account using your preferred browser.
2. Go to the Calendar section and tap the Share icon next to the calendar you want to sync with Outlook.
3. Tick the box next to Public Calendar and then Copy the generated link.
4. Open a new tab in your browser and go to Outlook Web Access.
5. Click on the Calendar icon in the navigation pane on the left.
6. Click Add Calendar and then tap From Internet.
7. Paste the link you copied from iCloud. Enter a name for your CalDAV Calendar and choose whether the calendar will be added to My Calendars or Other Calendars.
8. When you’re done, click the Import button. The calendar will then be visible in your Calendars list, and it will show up in the calendar section in Outlook for Mac.
June 19, 2014
Set up CardDAV account on Mac
What Is CardDAV & How To Set Up On Mac / iPhone

Learn about CardDAV and how to set it up on your Mac and iPhone with the below step by step guide. Also included are FAQs to answer your common questions about syncing data and contact information.

Step 1: locate the address book icon at the bottom of your desktop.

Step 2: click on the address book icon.

Step 3: select Preferences from the Address Book menu.

Step 4: on the accounts window select the Account Information tab. Then click in the plus symbol located at the bottom left to add a new account.

Step 5: select CardDAV. For User Name enter your account name, followed by the domain name in parenthesis. For example, if your full email address is testaccount@fastmetrics.com, then enter testaccount, followed by (fastmetrics.com). Enter your email Password. The Server Address must be mail.fastmetrics.com:80. Be sure to include “:80” at the end – otherwise an error will occur. Then click Create.

Step 6: your account is now set up. You may close the accounts window.

How To Set Up a CardDAV Account on Mac + iPhone: Your Frequently Asked Questions, Answered

What Is CardDAV?

CardDAV is an open internet protocol that’s used to sync contact data on your phone. CardDAV is based on the WebDAV protocol and uses vCard format to sync contact information. This protocol is used to sync corporate contacts from the CardDAV server to a business or corporation’s managed mobile devices.

How To Reset CardDAV Password

Your CardDAV account password is the same password that you use for your email account. If you get a message stating that your CardDAV password is incorrect, you may need to reset it. To do this, all you have to do is reset your email password. Then try logging in again with the correct password. It should now work.

How To Set Up iPhone CardDAV

Setting up a CardDAV account on your iPhone isn’t complicated, but there are specific setup directions you need to follow.

Step 1: Go to Settings > Contacts. Then click on Accounts > Add Account. On the screen that appears, click Other.

Step 2: Under Contacts, click Add CardDAV Account. Enter your server address information: mail.fastmetrics.com:80. Don’t leave out the 80 at the end. Otherwise, you might run into errors, and the CardDAV sync won’t happen properly.

Step 3: Enter your email username by entering your account name and then your domain name in the parenthesis. For example, if your email account is example@example.com, you’d enter example(example.com).

Step 4: Enter your email password and enter a description of the account so you can easily recognize it.

Step 5: Tap Next, and your accounts will appear in your contacts app along with all the other contacts you have saved on your iPhone.

How To Fix “CardDAV Account Verification Failed”

If you’re running into verification issues or receive this warning during setup, you can try the following steps.
1. Go through the settings and make sure you input all information and enter the password for the CardDAV account properly.
2. Delete the account and try adding it again from scratch to see if that remedies the problem.
3. Reset your email account password.
4. Delete and re-add the account with the new password.
5. Ensure the account you’re trying to add doesn’t have two-factor authentication enabled.
If you still can’t set up the CardDAV account on your iPhone, get in touch with your account administrator or contact support so we can troubleshoot the issue with you.

How To Fix “Can’t Add Contacts to CardDAV Account” on Your iOS Device

This is a common issue that occurs if you have another account set up as the default account for storing webmail contacts on your iPhone. It’s also easy to fix. Simply go to your iPhone’s settings and tap on the Contacts app. Click on Default Account and select your CardDAV account. You should then be able to add new personal contacts, import contacts to your CardDAV account, and otherwise access your address book with no issues.

Was your question not answered here? Feel free to check out our online support hub or get in touch with us directly if you are an existing Fastmetrics customer. We’re more than happy to help you navigate these issues and get CardDAV configured properly.

More Mac & iOS Email Guides

For more information and guidance on how to set up your Mac, iOS or iPhone email, check out some of the following how to guides with further step by step instructions;
June 19, 2014
Polycom 335 Parts List

The following items are included in your SoundPoint® IP 335 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator.

Polycom SoundPoint® IP 335 SIP

Handset & Handset Cord

Phone Base

Network / Power Cable

Quick Start Guide

June 18, 2014
Locate Microsoft Outlook PST File
Why Locate Your MS Outlook PST File?

By finding your Outlook .PST file location, you can then save the file away from your primary drive, to free up data space on your computer. This can improve Outlook speed and performance at the same time. Your PST file (Personal Storage Table) is the file Microsoft Outlook email uses to store all of your Outlook data. This includes emails, contacts and calendar info. For some email accounts, the .PST file can get ‘bloated’ and slow Outlook response time down.

Another way to ensure optimum Outlook email performance is through automatic archiving of Outlook email, which allows you manage large email accounts and archive old emails in a compressed file on your computer.

How To Find Your Outlook PST File Location

Step 1: Right click in your Outlook email account in the top left column, under ‘Mail Folders’.
- Note: In Microsoft Outlook 2010, open the File menu and choose Account Settings.
- Note: In Microsoft Outlook 2007, click on Account Settings from the Tools menu.
Step 2: Select the ‘Properties for….’ option from the menu that appears.

Step 3: Select the General tab. Click on the Advanced button.

Step 4: Your Outlook .PST file location will be displayed in the Filename: field.

Step 5: Record this Filename path and save it where you can easily find it later.

For recommendations on where to move your Outlook pst file location, we recommended checking out this advanced Outlook PST settings guide.
June 17, 2014
WAV Files & How To Create A .WAV File
WAV Files For Voicemail & Auto Attendant Greetings

Note: these WAV file recording instructions are for the now outdated version Windows XP. However, these are highly similar for newer versions of Windows as well.

This guide explains how to create WAV files to be used for your voicemail or auto attendant greeting. Access to record these greetings is often already setup with your business phone system. When you are not available to answer your phone or busy, we offer our business clients a few different options for inbound calls.

Your Fastmetrics business phone service can be configured to;
1. Send calls directly to your voicemail. Your pre-recorded greeting, (.WAV file) will be played.
2. Be forwarded to your cell or any another number of your choosing. (Call forwarding).
3. Be redirected to your auto attendant. Auto attendant greetings can be automated or personalized with WAV files.
Please note that the size limit for your auto attendant greeting is 1MB. Anything larger than this, will not work. For options 1 and 2 above, inbound phone calls will be played a pre-recorded message, such as WAV files, which we explain how to record below;

How To Make A WAV File In The Correct Format

Step 1: Launch your sound recorder. Select Start > Programs > Accessories > Entertainment > Sound Recorder.

Note: It is possible that your sound recorder is located in a different location, or that your default sound recorder is a different product. The required WAV format remains the same, for whichever sound recording program you use to record.

Use the format for your greetings below. Follow the instructions for your specific sound recording product.

Step 2: Set sound recorder properties. The first thing we will do is establish the properties for the sound recorder, to ensure your .wav file is in the correct format. Later, when we save the sound file after recording, these properties will be used for the saved wav.

Step 3: Select Properties from the File menu.

Step 4: Click the Convert Now button.

Step 5: Settings: Leave the .wav file Format: setting as PCM. Confirm that the Sound Selection Attributes are; 8.000 kHz, 16 Bit, Mono, 15 kb/sec. Otherwise, select that setting from the drop down list. Then click Save As.

Step 6: Type Fastmetrics. Then click OK. Step 7: Click OK again.

Step 8: Click OK again.

The sound properties for the .WAV file format have now been saved into a profile named “Fastmetrics”. This profile is internal to the sound recorder program. After recording your greeting, we will save a sound file, using this properties profile to specify the settings for the saved .wav file.

Step 9: Record your greeting. This process can be repeated as many times as you like.

The sound recorder will store your recording and when you are satisfied with that greeting, you can save the current recording to a sound file.

Step 10: Select Save As from the File menu.

Step 11: Enter the name you will be giving the .wav file. Then click the Change button.

Step 12: Open the drop down list at the top left of the window by clicking the downward pointing arrow.

Step 13: Select the item named Fastmetrics. Then click OK.

Step 14: Click the Save button. You are finished with the recording process. Your WAV file is now saved on your local computer, using the correct sound settings for the Fastmetrics business phone system. Depending on which business phone service you are using, your WAV files can now be uploaded and added to your voicemail or auto attendant.

Need further assistance?

For Fastmetrics customers only, setup a remote support session with one of our IT Support Technicians using Logmein123.com. If you want to use a softphone from your desktop or smartphone, check our softphone configuration guides for the X-Lite and also Bria solutions. For desk phone options, we offer free Yealink phones with voice service.
June 17, 2014
Fastmetrics Nameservers
Here are the Fastmetrics nameservers to use for your Local Area Network (LAN) or router configurations:
- NS1.FASTMETRICS.COM – 216.38.158.4
- NS2.FASTMETRICS.COM – 216.38.158.5
If you are an existing Fastmetrics customer and need assistance to configure your nameservers for your network;
- Please contact our local Network Engineers & Support Team.
- See how to setup a remote support session with a Fastmetrics technician.
- Visit: What Is My IP Address to instantly find out your IP info.
- Contact us to learn more about our complete suite of managed services offerings including Multiprotocol Label Switching (MPLS) or a custom Managed Router or network.
June 17, 2014
www LogMeIn123 com Remote Support Setup

Note: LogMeIn is a tool Fastmetrics uses to log in to their clients computers to provide faster support. If you need support from LogMeIn, you can contact them directly by calling 866-478-1805 (US or Canada) or checking this support numbers list for international locations.

What is www LogMeIn123.com Remote Support?

www LogMeIn123 com remote support (aka LMI 123 – and as of Feb 2022, rebranded under the “GoTo” suite of products and services) is an efficient and secure way to get remote technical support directly on your computer, at any location with a reliable Internet connection. LogMeIn123 (relaunched as GoToMyPC) allows your IT Support Technician to access your computer remotely, jumping directly into your desktop, to solve your issue.
Remote support works well as it allows your Technician to do the work for you. This often minimizes delays, as they can access the root cause of issues and perform system checks to identify potential issues. You can sit back and watch a Technician perform support on your very own computer.

Contact LogMeIn Support Worldwide

If you prefer to speak to a LogMeIn Support Technician directly, contact LogMeIn in the US or Canada by calling; 866-478-1805. If you’re outside of the US, check this list of Support numbers for different international locations; http://help.logmein.com/SelfServiceContact.

Setup www LogMeIn123.com Remote Support

Follow the below steps to setup LogMeIn123 remote support or LMI 123 with your IT Technician. Firstly, contact the Support Team needed via phone. They will let you know if your issue requires a remote support session. If it does, follow these steps;

Step 1: Open your Internet browser of choice and type in www logmein123 com (it makes no difference if you type in logmein123.com or www.logmein123.com) or click on the link.

(We have setup the link above so it will open a new tab in your browser. So you can keep following the remaining five steps).

The www LogMeIn123 com web address entered will redirect you to a page titled ‘LogMeIn Rescue’.
You will see the below window where you will be asked to enter a single use code. The code will be provided to you by your IT Support Technician working with you, over the phone for security purposes.

Step 2: Enter the 6-digit code provided by your technician. Then press Connect to technician.

Step 3: You will now be asked to download a file. Click Save File.

Step 4: A Security Warning dialog will appear. This is normal. Go ahead and click the Run button.

Step 5: You will see a dialog box asking you to grant permissions for this process.
Click the Yes button to allow permissions.

Your firewall might also request to block the connection trying to be established between www LogMeIn123 com and your computer. if this appears, please select Unblock.

Using LogMeIn123 Support

Step 6: After you’ve successfully setup LogMeIn123 (LMI 123), a chat window will appear. You can use this to view and send messages between your Technician, if you wish, or over the phone as well.

This chat dialogue also logs any activity that takes place during your remote support session.
You will now see that your IT Support Technician can access your desktop and you will see them perform tasks to sort your problem. They will have control of your desktop and you will see the remote mouse around and click, etc.

IMPORTANT: Do not close your Internet browser or settings during remote support, unless requested by your tech, as this can disconnect the session.
When the session is finished, you will see the text Fastmetrics Support has ended the session.

Alternative Support Access URL: www.support.me

If you can’t remember “logmein 123” or “lmi 123”, there’s another easy access link you can use to get support once you’re all setup. Simply type support.me or www.support.me into your browser bar for instant access to help!

Simply type in www.support.me to also access logmein123 online

June 17, 2014
How To Setup Outlook 2003 – POP / IMAP / HTTP
MS Outlook 2003 POP / IMAP / HTTP Setup Guide

The following guide shows step by step how to configure Microsoft Outlook 2003 email with either POP3, IMAP or HTTP settings.

Step 1: Open Microsoft Outlook and select E-mail Accounts… from the Tools drop down menu from within the Outlook email program.

Step 2: Select Add a new e-mail account. Then click Next.

Step 3: Select the type of server that you will be using. Either POP3, IMAP or HTTP. Then click Next.

Note: If you wish to configure using the MAPI connector, please see the article; ‘Setup Outlook with MAPI‘. Cancel in this dialog now, there is a different setup process required for MAPI email.

Step 4: Fill in the following fields as follows:
- Your Name: your first and last name
- E-mail Address: the full email address for the account you are setting up now. Example: john@yourdomain.com
- User Name: the same address entered for E-mail Address field
- Password: the password to be used for this account
- Incoming mail server (POP3): mail.yourdomain.com
- Outgoing mail server (SMTP): mail.yourdomain.com
Step 5: We recommend that you test the settings now by pressing the Test Account Settings button. Then click Next.

Step 6: Your new email account has been created and configured. Click Finish.
June 17, 2014
Setup Outlook 2007 with MAPI Connector
Microsoft Outlook must already be installed on your system before you can run the MAPI installer. If Outlook 2007 is not already installed on your computer, we recommend installing it now before proceeding with MAPI installation.

MAPI Synchronization process.

Important – once MAPI is installed and configured on your system, there is a synchronization process that is performed. All your existing emails, contacts, notes and calender information will be copied to your computer.

In most cases, this synchronization process will not begin until you have relaunched Outlook 2007 ( after installing MAPI and configuring your account ) and have clicked in the inbox for your new MAPI enabled account.

If you have been using your email account for a while, or have 100 or more emails in that account, this process can take two or more hours.

For that reason, we recommend waiting until the end of your workday before following the steps in this tutorial.

Download and install the free MAPI connector.
1. Click here to download the MAPI installer now.
2. This will download a file named CGatePro-MAPI-Intel-1.54.12.2.msi.zip to your computer.
3. Create a new folder somewhere on your computer, naming it something like MAPI Installer.
4. Move the zip file you just downloaded to the folder you just created.
5. Right-click in the file CGatePro-MAPI-Intel-1.54.12.2.msi.zip
6. Select Expand here… from the popup menu that appears.
7. You should now see two files, cgmxp32.ini and setup.exe.
8. Double-click in the file setup.exe to run the MAPI installer.
A dialog may appear warning that An unknown program wants access to your computer and asking if you want to run setup.exe. This is normal, just select Allow to proceed with installation.

When this dialog appears, click the Install button.

When the dialog appears asking if you want to configure your Mail Profile now, click the No button.

The MAPI connector is now installed. Next we’ll configure a new MAPI mail account from within Outlook 2007. Launch Microsoft Outlook 2007. Select Account Settings from the Tools menu.

Select the Email tab at top left of dialog. Click in New… button just underneatch the Email tab.

Select Manually configure server settings or additional server types. Then click the Next button.

Select Other. Then select Communigate Pro Server from the list. Click Next.

Click in the Server tab. For Server Name enter mail.fastmetrics.com. Leave Server port number set at 143. Select Use the following Authentication details, then enter your account name and password. Note – please replace yourname with your actual username, and replace yourdomain.com with your actual domain name. Then click Account Settings.

For Name, enter your full name. For E-mail address, Reply name, and Reply address enter your full email address. Note – please replace yourname with your actual account name, and replace yourdomain.com with your actual domain name. Then click the Update button.

Click the Connection tab. Select Connect using my local area network (LAN).

Click the Advanced tab. Place a check next to Always download entire message. Select Local Microsoft Outlook Application Data folder.

Select the Troubleshooting tab. Place a check next to Do not display “Server transaction in progress…” dialog. You can optionally select Enable logging or leave this option unchecked. This information is useful for technical support. Then click the OK button.

The following dialog will appear, instructing that you must restart Outlook 2007 for your new MAPI account to take affect. Click the OK button.

This message will appear telling you you must exit Outlook before changes will take affect. Click OK.

Your email acount is now set up and ready to use.

When you restart Outlook 2007 you will notice a new email account displayed in the left hand column. Select the inbox for your new MAPI email account. If this is a pre-existing email account, it will take a while for MAPI to fully synchronize Outlook 2007 with the fastmetrics™ collaboration server.

During this time you will see (not responding) displayed in the titlebar. This is normal. This process can take take up to several hours, depending on how many emails there are in your account. For this reason, we recommend waiting until the end of your workday before setting up your new MAPI email account.

Once MAPI synchronization has completed you will see your email messages displayed in the center column, and (Not Responding) will disappear from the titlebar. You have now fully installed and configured MAPI, and synchronized with the collaboration server. The next time you check your mail, there will only be a slight delay while your latest emails are copied from the server.
June 17, 2014
How To Setup Out Of Office In Outlook 2007

How To Set Up MS Outlook 2007 Out Of Office Replies

These Out of Office instructions are for Microsoft Outlook 2007, using our MAPI connector. MAPI must have been installed first, for these instructions to work. The process is similar for other versions, such as Outlook 2010. The difference is in how the Vacation Message settings are accessed. (Apart from that, instructions are exactly the same). Note: only one auto reply vacation message will be sent per person. A list of people that have received an out of office message is maintained inside the Outlook email program. For this reason, we recommend clearing this list each time the Vacation Message feature is activated.

Step 1: Launch Microsoft Outlook 2007. Open Microsoft Outlook 2007 and make sure your account folders are highlighted. In some cases, Outlook may have more than one account setup on your computer.

Step 2: Click on the Tools in top main menu. This will open a drop down menu.

Step 3: Click on CommuniGate Pro Server.

Step 4: Click on Vacation Message from the CommuniGate Pro Server sub menu.

Step 5: Check the box which says ‘Enable Vacation Message’. You can disable the Vacation Message by deselecting the ‘Enable Vacation Message’ option, or by deleting the message in the text box under the ‘Ends’ date option.

Step 6: Click on the day / date when you will back in office. This can changed at any time.

Step 7: Add in the message you wish to display for your out of office auto reply. Example; “I am out of office and unable to answer your email until the 9th of July. I can be contacted on my cell for any urgent requests”.

Step 8: Press OK.

Your Outlook 2007 program will now send automatic out of office replies to all incoming emails to your account. The person sending incoming email to you will receive the message you entered in the Vacation Message text box. This will continue until you deactivate your out of office vacation message, or until the date specified in the date settings expires.

Need further assistance setting up your Outlook out of office?

For existing Fastmetrics customers, see how to setup a remote support session with one of our Email Technicians using www.logmein123.com.

June 17, 2014