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Business Phone Features

Cloud Business Phone Service Features


I have never had better call quality, more uptime, more call control, more reporting capability or better productivity from the call center my business runs.

Pete Jordan

Mercer Street Salon

More Included Features Than Any Phone Service!

Business phone service with cloud PBX efficiency. Choose a range of advanced features, included for no extra fees.

Call forwarding, voicemail to text and a range of advanced unified communications features. Business phone service from Fastmetrics caters to startups to large businesses.

new customer special

FREE Polycom or Yealink business phones with every 3 year service deal.

Empower your phone users! Easy feature setup via an online dashboard. Simple control from any device, with the Fastmetrics phone app.

Use your existing phones, or upgrade to the latest Polycom or Yealink IP phones.

Customize your choice of business phone features

Included at no extra cost, our list of phone features bests all other business phone systems. We provide local support and offer personal or group training. Get the most out of your business phone service with Fastmetrics.

User Features
  • Account - Authorization Codes
  • Alternate Numbers
  • Anonymous Call Rejection
  • Authentication by Digest
  • Authentication by ANI
  • Auto Attendants
    • Personal Auto Attendants
    • Scheduled Auto Attendant
    • Chained Auto Attendants
    • Barge In / Barge-in Exempt
  • Busy Lamp Field
  • Call Forwarding
    • Call Forwarding Always
    • Call Forwarding Busy
    • Call Forwarding No Answer
    • Call Forwarding Not Reachable
    • Find Me (multiple numbers)
  • Call Logs (Inbound and Outbound)
  • Call Monitoring
    • Automatic Monitoring
    • Supervising Mode
    • Silent Monitoring
  • Call Notify
  • Call Park
  • Call Pick Up
    • Call Pick Up Group
    • Directed Call Pickup
  • Call Queues
  • Call Return
  • Call Schedule
  • Call Status (Real-time in User Portal)
  • Call Transfer
    • Attended Transfer
    • Blind Transfer
    • Intercom Transfer
    • Transfer to Voicemail
  • Call Waiting
  • Calling Line ID Delivery Blocking
  • Calling Name Retrieval
  • Calling Party Category
  • CDRs
  • Charge Number
  • Client Call Control (API and User Portal)
  • Conferencing (Multi-Way Calling)
    • Convene Conference
    • Invite Attendees
    • Multiple Conference Rooms
    • Scheduled/Instant Conference
    • Web-based Setup
    • Account Codes
    • Monitor Add, Drop, Hold, Mute
  • Device Auto Provisioning
  • Direct Inward Dialing
  • Directed Call Park
  • Directed Call Pickup
  • Diversion Inhibitor
  • Do Not Disturb
  • Enhanced Privacy on Hold
  • Extension Dialing
  • External Calling Line ID Delivery
  • Hunt Groups
  • In-Call Service Activation
  • Instant Messaging (via SIP SIMPLE)
  • Intercom
New Features (v36) Enhanced Device Options (v36)
  • Mass Resync
  • Bulk Edit
  • Device Import
  • Device Overrides
  • Per Device Passwords
Group Features
  • Authorization Group Codes
  • Auto Attendants
    • Personal Auto Attendants
    • Scheduled Auto Attendants
    • Chained Auto Attendants
    • Barge In / Barge-in Exempt
    • Attendant Console
  • Business Trunking
  • Call Center / Contact Center
    • ACD
    • Detailed reports
    • Skill based routing
  • Call Intercept
  • Calling Group ID Deliver
  • Calling Plans (Incoming, Outgoing)
  • Configurable Extension Dialing
  • Configurable Feature Codes
  • Device Inventory
  • Department Support
  • Group Announcements
  • Group Custom Ringback
  • Hoteling
  • Hunt Groups
  • Instant Group Call
  • Instant Messaging (via SIP SIMPLE)
  • Office Manager Portal (Web portal)
  • Pre-paid Calling (PIN or ANI)
  • Printable Group Directory
  • Series Completion
  • Simultaneous Ring (group)
  • Video Conference (external MCU)
More User Features
  • Internal Calling Line ID Delivery
  • Last Number Redial
  • Malicious Call Trace
  • Message Waiting Indicator
  • Music-On-Hold
  • System Default Music-on-Hold
  • Personalized Music-on-Hold
  • N-way Call
  • Phone Status
  • Pre-paid Calling (PIN or ANI)
  • Presence
  • Privacy
  • Selective Call Acceptance
  • Selective Call Rejection
  • Sequential Ring
  • Shared Call Appearance
  • Simultaneous Ring Personal
  • Three-Way Call
  • Two-Stage Dialing
  • Video Telephony
  • Voicemail
    • Default Greetings
    • Customizable Greetings
    • Name Recording
    • Email Notification
    • Voicemail Forwarding
    • Forwarding to Email
    • User Portal (View, Save Delete)
    • Voice Messaging Group
    • Voice Messaging Call Back
  • Web User Console
Improvements (v36)
  • Phone Number Enable/Disable
  • SIP Trunk Failover
  • G.711a Support
  • User Agent Permit Filter
  • Extension Forbid List
  • Peak Active Calls
  • Phone Number Localization
  • Agent Missed Calls Statistic
  • Add Contacts From Call History
  • ThinQ CNAM Support
  • Phaxio Improvements

Manage your business phone service online

Watch the below video for an overview of the Fastmetrics cloud business phone system. Easily manage your phone online. Check voicemail messages, call history, setup answering rules and much more.