Business Voice & UCaaS Solution

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our new FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a multi-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and auto attendants exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.

Seamless move to a VoIP phone system at our SF based office. Free number port and new Yealink IP phones. Install was on time and we were kept up to date on the entire process. I've dealt with Ana, Robanne and Stefan. Local provider, quality service and local support. That's what I'd call a win-win-win.

Fastmetrics set up our office on VoIP and WiFi last year. Stefan is super responsive. Anytime we have any issues, I know I can always ping him and he responds right away. Very professional, speedy and dependable.

I manage three different offices (one being in San Francisco and the others in different countries) which means there are bound to be issues. Whenever I have a problem with our service, I can always count on Stefan to fix it. He is very informative, professional and his customer service is impeccable. I appreciate his follow-ups to make sure everything is running swiftly. I highly recommend Fastmetrics because they have quality service and an excellent team.

Fastmetrics tech support is outstanding and their cloud based voice solution has worked really well for our K through 8 School. Each teacher has a separate voicemail and our administrator can handle all call volumes, even on the busiest of days. Thank you Fastmetrics!

I have been doing business with Fastmetrics for about five years and have been delighted by their service, quality of the products and the wonderful staff. I am always impressed by the personal service and deep technical knowledge relating to the communication connectivity systems that they offer. All this they offer at a very fair and reasonable cost for the excellent service they provide.

This review totally goes to Stefan and his team. It's been nothing less than pleasure working with him. He skilfully determines what the problem is and solves it with the a thoughtful and thorough plan. I always appreciate his follow-ups after implementing the solution to see if everything runs smoothly. He seems like he knows his craft. Great customer service from Stefan and his team

Stefan is great! He's very responsive when I send him emails and goes above and beyond for his clients. Our office has been with Fastmetrics for 5+ years and is very happy with our services. Stefan delivered and set up 6 new phones today and the process was very easy

Great quality! We've been using Fastmetrics phones for more than 5 years over broadband. Fastmetrics has knowledgeable customer service via phone or email, a shout out to Ana, Stefan and Allen. They are always ready to help. The calls are always of good sound quality and the system is trouble free. There is an online portal to check voicemail, handle calls from a built-in softphone using the browser and configure other phone behaviors, such as call forwarding, simultaneous calls and more.

I have never had better call quality, more uptime, more call control, more reporting capability or better productivity from the call center my business runs. Their Support Department is 5 stars as well. Always there, rapid response for any issue - and especially great training.

Fastmetrics provides our business with reliable, high speed fiber internet. metricFIBER is symmetric, so we get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Always willing to answer our questions. Vital to our business operations. Highly recommended business ISP!

Fastmetrics is awesome. We've used their VoIP phone service for our investment company going on 6+ years now. Our employees are located across the U.S. and the phone system works seamlessly. Rarely any problems but when we do, their customer service team is very responsive and always a pleasure to work with. Shout out to Allen, Ana and Stefan! When we moved to a new location Stefan brought out the new phones and made sure we were all setup. He definitely goes above and beyond, any time we have questions and conscientiously verifies everything is running smoothly. I would recommend Fastmetrics without hesitation

Fastmetrics is great. They're providing our voice for 83 phones, and Internet service at 100 Mbps. They've been incredible with the transition and were very friendly and knowledgeable. They were professional and helped get together a pricing that beat everyone else around. They provided phones when they were on contract, and were extremely flexible with the setup when we needed to make changes. They also helped out greatly with the port and stayed on top of things to meet our deadlines.

Great service. Good support. Absolutely FANTASTIC quality on their cloud pbx phone service which I can use internationally. The quality is better than any other phone line I have been in decades.

We've been using Fastmetrics at work for about 4 years. We needed a VoIP and Internet provider and we wanted Fiber instead of DSL so that we could get more bandwidth and better latency. The service is great, both the VoIP and Internet work really well (much better than our previous provider). They helped us get setup, select equipment, and helped through a seamless office move as well. Their support is also very responsive and proactive (vs reactive).

Fastmetrics stands out the most in my mind because of their technical support and the in-house skill sets they provide. Dealing with a challenging VoIP solution for a fast growing startup with mission-critical communications needs, Fastmetrics was invaluable being creative and flexible in how to deal with the serious problems we were faced with due to our rapid growth. I knew that if I needed to have something solved with our voice traffic, I could get in touch with their team directly and be able to build a solution quickly. I don't think it is easy to find services like these... I recommend Andreas and his team for sure!

We are a growing nationwide recruitment company. For years, Fastmetrics has provided managed fiber to our different CA based offices. Uptime is excellent. The speed provided supports all of our business operations. Local customer service is super responsive. Fiber was price matched with larger business ISPs. We couldn't ask for better service in the Bay Area!

We bundle Fastmetrics fiber internet and voice at our business. Internet is fast and reliable. Support is excellent and local. When we had to work from home, voice service was easy to transition without a hitch. I recommend this ISP if you're looking for quality business services and better support

Fastmetrics fiber keeps our business operations running smoothly. We get gigabit speeds up & down. It's more reliable than other wireless ISPs we've used in the past. Their local support is also much better than the giant ISPs

We've been using Fastmetrics at work for about 4 years. We needed a VoIP and Internet provider and we wanted Fiber instead of DSL so that we could get more bandwidth and better latency. The service is great, both the VoIP and Internet work really well (much better than our previous provider). They helped us get setup, select equipment, and helped through a seamless office move as well. Their support is also very responsive and proactive (vs reactive).

All I can say is Andreas is the man!

We were working with another fiber ISP for 2 months and at the last minute they said it would take another 8 weeks to get Internet at our new office. The problem was we were already set to move in the next week and planned the entire move around their original 8 week estimate. So we call Andreas at Fastmetrics and he was able to set us up for 3 T1 lines that week before we moved in and is now getting us the fiber we actually wanted. Fastmetrics treated some random people on the phone like friends getting a hook up... Service doesn't get any better than that.

They were also cheaper than our original vendor :)