Modern UCaaS & Voice Service
Key Fastmetrics metricVOICE Features
- Call, Conference & Text Free
- Use Apps, Desk, Browser or Softphones
- Remote Work Solution
- Integrate CRMs & Apps
- Add Users & Features Easily
- Free Yealink / Polycom Options
- Managed Service for HD Voice
Upgrade your business phone system to metricVOICE hosted voice and UCaaS. Unify texting, calls, voice-to-email and more for a flat service fee. Live Bay Area support. Work remotely with free calls, texting and conferencing - anywhere. Connect apps, CRMs and MS Teams. Seamless service across devices.
metricVOICE Case Studies:
Free metricVOICE Demo
Contact us about a free metricVOICE demo.
metricVOICE UCaaS - Built For Business
Cloud based metricVOICE provides a user interface for work across devices, anywhere. Communicate seamlessly with teams and customers. Make free calls, text, chat and conference from apps or a browser. Choice of free Yealink or Poly (formerly Polycom) SIP compatible phones. Integrate CRMs and tools like Salesforce, Zoho, Zendesk, Gmail, Chrome, Outlook, Microsoft Teams and more.
metricVOICE Cloud Phone System Reviews
Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our new FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a multi-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and auto attendants exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.
Seamless move to a VoIP phone system at our SF based office. Free number port and new Yealink IP phones. Install was on time and we were kept up to date on the entire process. I've dealt with Ana, Robanne and Stefan. Local provider, quality service and local support. That's what I'd call a win-win-win.
Fastmetrics set up our office on VoIP and WiFi last year. Stefan is super responsive. Anytime we have any issues, I know I can always ping him and he responds right away. Very professional, speedy and dependable.
I manage three different offices (one being in San Francisco and the others in different countries) which means there are bound to be issues. Whenever I have a problem with our service, I can always count on Stefan to fix it. He is very informative, professional and his customer service is impeccable. I appreciate his follow-ups to make sure everything is running swiftly. I highly recommend Fastmetrics because they have quality service and an excellent team.
Fastmetrics tech support is outstanding and their cloud based voice solution has worked really well for our K through 8 School. Each teacher has a separate voicemail and our administrator can handle all call volumes, even on the busiest of days. Thank you Fastmetrics!
I have been doing business with Fastmetrics for about five years and have been delighted by their service, quality of the products and the wonderful staff. I am always impressed by the personal service and deep technical knowledge relating to the communication connectivity systems that they offer. All this they offer at a very fair and reasonable cost for the excellent service they provide.
This review totally goes to Stefan and his team. It's been nothing less than pleasure working with him. He skilfully determines what the problem is and solves it with the a thoughtful and thorough plan. I always appreciate his follow-ups after implementing the solution to see if everything runs smoothly. He seems like he knows his craft. Great customer service from Stefan and his team
Stefan is great! He's very responsive when I send him emails and goes above and beyond for his clients. Our office has been with Fastmetrics for 5+ years and is very happy with our services. Stefan delivered and set up 6 new phones today and the process was very easy
Great quality! We've been using Fastmetrics phones for more than 5 years over broadband. Fastmetrics has knowledgeable customer service via phone or email, a shout out to Ana, Stefan and Allen. They are always ready to help. The calls are always of good sound quality and the system is trouble free. There is an online portal to check voicemail, handle calls from a built-in softphone using the browser and configure other phone behaviors, such as call forwarding, simultaneous calls and more.
I have never had better call quality, more uptime, more call control, more reporting capability or better productivity from the call center my business runs. Their Support Department is 5 stars as well. Always there, rapid response for any issue - and especially great training.
Fastmetrics provides our business with reliable, high speed fiber internet. metricFIBER is symmetric, so we get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Always willing to answer our questions. Vital to our business operations. Highly recommended business ISP!
Fastmetrics is awesome. We've used their VoIP phone service for our investment company going on 6+ years now. Our employees are located across the U.S. and the phone system works seamlessly. Rarely any problems but when we do, their customer service team is very responsive and always a pleasure to work with. Shout out to Allen, Ana and Stefan! When we moved to a new location Stefan brought out the new phones and made sure we were all setup. He definitely goes above and beyond, any time we have questions and conscientiously verifies everything is running smoothly. I would recommend Fastmetrics without hesitation
Fastmetrics is great. They're providing our voice for 83 phones, and Internet service at 100 Mbps. They've been incredible with the transition and were very friendly and knowledgeable. They were professional and helped get together a pricing that beat everyone else around. They provided phones when they were on contract, and were extremely flexible with the setup when we needed to make changes. They also helped out greatly with the port and stayed on top of things to meet our deadlines.
Great service. Good support. Absolutely FANTASTIC quality on their cloud pbx phone service which I can use internationally. The quality is better than any other phone line I have been in decades.
We've been using Fastmetrics at work for about 4 years. We needed a VoIP and Internet provider and we wanted Fiber instead of DSL so that we could get more bandwidth and better latency. The service is great, both the VoIP and Internet work really well (much better than our previous provider). They helped us get setup, select equipment, and helped through a seamless office move as well. Their support is also very responsive and proactive (vs reactive).
Fastmetrics stands out the most in my mind because of their technical support and the in-house skill sets they provide. Dealing with a challenging VoIP solution for a fast growing startup with mission-critical communications needs, Fastmetrics was invaluable being creative and flexible in how to deal with the serious problems we were faced with due to our rapid growth. I knew that if I needed to have something solved with our voice traffic, I could get in touch with their team directly and be able to build a solution quickly. I don't think it is easy to find services like these... I recommend Andreas and his team for sure!
We are a growing nationwide recruitment company. For years, Fastmetrics has provided managed fiber to our different CA based offices. Uptime is excellent. The speed provided supports all of our business operations. Local customer service is super responsive. Fiber was price matched with larger business ISPs. We couldn't ask for better service in the Bay Area!Valerie - San Ramon & Sacramento
We bundle Fastmetrics fiber internet and voice at our business. Internet is fast and reliable. Support is excellent and local. When we had to work from home, voice service was easy to transition without a hitch. I recommend this ISP if you're looking for quality business services and better supportKara Stinson - San Francisco
Fastmetrics fiber keeps our business operations running smoothly. We get gigabit speeds up & down. It's more reliable than other wireless ISPs we've used in the past. Their local support is also much better than the giant ISPsAlex Alvarado - San Francisco
We've been using Fastmetrics at work for about 4 years. We needed a VoIP and Internet provider and we wanted Fiber instead of DSL so that we could get more bandwidth and better latency. The service is great, both the VoIP and Internet work really well (much better than our previous provider). They helped us get setup, select equipment, and helped through a seamless office move as well. Their support is also very responsive and proactive (vs reactive).Luther M - Berkeley
All I can say is Andreas is the man!
We were working with another fiber ISP for 2 months and at the last minute they said it would take another 8 weeks to get Internet at our new office. The problem was we were already set to move in the next week and planned the entire move around their original 8 week estimate. So we call Andreas at Fastmetrics and he was able to set us up for 3 T1 lines that week before we moved in and is now getting us the fiber we actually wanted. Fastmetrics treated some random people on the phone like friends getting a hook up... Service doesn't get any better than that.
They were also cheaper than our original vendor :)
5 out of 5 based on 21 ratings. 21 user reviews.
Fastmetrics Business Voice & Data Services Trusted By;
...and many more
Cloud Based metricVOICE Pricing
per user, monthly
20+ users (Save 40%)
per user, monthly
10 - 19 users (Save 20%)
per user, monthly
1 - 9 users
Flat service fee includes all features, phones, apps, free USA calls, texting, conferencing & live support.
Complete Business Phone Service Solutions
From seamless free number porting, to activation on our privately managed voice network, Fastmetrics supports phone service every step of the way. We offer fast setup and free training for new phones and voice features. Get help with auto attendants, apps, call reporting and more, included with service. If needed, voice service is backed by live San Francisco support.
Flat Service Fee:
No setup, activation,
line rental or support costs
Seamless Presence Everywhere:
Call, text & chat via
100+ User Features:
Voice to emails, auto attendants,
click-to-dial & more
Unlimited FREE Calls:
Free USA & Canada calls.
Cheap long distance
Free Number Port:
Seamless port to our voice network.
Add 1-800 numbers or DIDs
No Hardware Costs:
Free apps, webphones, Polycom or Yealinks.
Or add softphones
metricVOICE Business Benefits
- Reduce hardware costs. Free Yealink or poly desk phones. Or call, text and conference free via softphones or from a browser.
- Pay per user. Flat service fee includes access to ALL features.
- Unify services. UCaaS combines voice, texting, email, apps and tools. We also know how much bandwidth you need for reliable IP based voice.
- Unlimited USA support. Speak to our live support team in the Bay Area. Don't wait on hold to speak to someone offshore.
- Reduce IT workload. Our fully managed service means your IT team can focus on other projects and supporting staff.
- Easy user setup. Admin portal allows user setup in minutes.
- Scale quickly. Adding new metricVOICE users is an email or call away. It's that easy.
- Managed security updates. We take care of all updates, security and platform upgrades, so you don't have to.
- Less energy costs. Our cloud hosted voice platform doesn't use the energy of an on-premise PBX.
- Redundancy. Add redundancy by moving voice & UCaaS to a cloud based platform.
metricVOICE User Guides & Videos
See all the features available to users and admins of metricVOICE. All accessible via sign-on from anywhere with Internet connectivity. Admins can add new users, devices, texting, call routing and auto attendants online. See videos and user guides here. Questions about a metricVOICE feature or need help? We support service every step of the way. Get in touch with our local support team.
metricVOICE Business Phone System FAQs
metricVOICE service is charged on a per user basis. Service pricing starts from $20 per month. Extra fees may be charged for international long distance calls outside of the USA and Canada. These calls use our wholesale pricing, with costs depending on the destination country. Extra fees may apply to calls to long distance cell phones.
metricVOICE service includes the following;
- Unlimited free calls, texts and conferencing to the USA & Canada
- Access to unified communications and advanced telephony features. Including mobile apps, voice to email, auto attendants, call recording and more
- Free number port to our privately managed voice network
- Live USA support from the Bay Area
- Ongoing updates and assistance with system changes
metricVOICE is a cloud hosted phone system. This allows secure access by users and admins via a browser, anywhere. Simply use the unique login info supplied by Fastmetrics to login here; https://nms.vofm.us/portal/
Via the above login, admins and users can add contacts, setup answering rules, check voicemail messages, send texts, chat and more. Check the video playlist above in the 'metricVOICE User & Admin Overview Videos' section to see overviews of the features available for phone system admins.
The user interface looks like this;
The admin interface (named Office Manager) provides additional options. These include new user setup, conferences, auto attendants, voice-to-email, on-hold music, registering devices and more.
Fastmetrics provides business phone numbers. We have provided this service for +20 years. We also port existing numbers to our managed voice network for free. New customers needing business phone numbers - contact our sales team. Existing customers can add DIDs or phone numbers by contacting our support team.
Fastmetrics provides business 1-800 numbers. New customers can contact sales for 1-800 numbers. Existing customers - please contact support.
Fastmetrics apps for iOS and Android extend metricVOICE functionality beyond the office or desk. Experience seamless unified communications across devices. Fastmetrics metricVOICE service also supports the free SNAPmobile app for iOS and Android.
Maintain office presence everywhere. Make / take calls from your office number, text, manage contacts and more, with this unified communications service feature included for free with Fastmetrics service.
Fastmetrics apps can seamlessly send a call from one device to another, without interruption. Additionally, our apps provide the ability to manage business contacts, voicemail and call history. Other handy functions include answering rules, greetings and presence.
Download free Fastmetrics apps for iOS or Android devices, for seamless voice and UCaaS wherever you are. See how our apps and metricVOICE transformed this San Francisco cultural icon in this case study.
Fastmetrics apps support current Fastmetrics metricVOICE users. You need service from Fastmetrics for our apps to work. Contact: firstname.lastname@example.org with app related questions or to report bugs.
About Fastmetrics apps
|iOS||FREE||March 8, 2018||1.2.1||44.4 MB||English||Fastmetrics||Requires iOS 7.0 or later.||5/5 (4 ratings)|
|Android||FREE||January 2, 2019||1.2.7||13 MB||English||Fastmetrics||Requires Android 4. and up.||5/5 (2 ratings)|
iPhone App Screenshots
Android App Screenshots