Call: 888-966-3880 from 6am - 6pm, Monday - Friday.
For after hours emergency support, leave a message with our dispatch. This pages our on-call Support Technician.
Responsive 24 x 7 x 365 Monitoring
We deliver accountable and responsive support via e-mail, phone, online and on-site when required.
Services such as Internet, voice, colocation and hosting are critical to your business. We monitor your services 24 x 7 x 365. If you need to call us, our Technical Support Team listens to you, to get your issue fixed.
Online Customer Portal
All our customers have access to an online account where you can log in, request new services, print and send invoices and also lodge support tickets online. You can do that here.
Live Remote Desktop Support
Our Support Team can setup a remote desktop support session with you, to solve any issue faster. We use the LogMeIn service for this. Allowing secure access to your desktop enables us to jump to the root cause of many support problems.
Click on this link to read what you need to do to setup a remote desktop support session, with your Fastmetrics Support Technician.
Outstanding reviews for our customer service & local tech support
5 out of 5
based on 8 ratings.
8 user reviews.
My firm, Kastner Kim LLP, has been using Fastmetrics for the firm's IT and email services for over 6 years. They have the best pricing and have all the things I need, its a one stop shop. But what really stands out is the tech support I get from Fastmetrics. They are quick to respond to all my questions and needs, what more can you ask for. Keep up the good work!Fastmetrics Customer & Technical Support
Reviewed by Thomas Kim - Partner - Kastner Kim LLP on
I have been with Fastmetrics for years. Their tech support is phenomenal. They answer emails and calls quickly. They are willing to help with anything. They never read a script. They listen to you and then help with your problem.Fastmetrics Customer & Technical Support
Reviewed by Renee R - Business Owner - Concord on
If you are looking to work with an Internet Service Provider who actually understands that SERVICE is part of their product, then Fastmetrics is the place to go. CEO Andreas Glocker and his team of dedicated staff provide their business customers with first rate products and support.Fastmetrics Customer & Technical Support
Reviewed by Valerie B - San Francisco on
My company has been a Fastmetrics business internet access customer for fiber and hosted VoIP since 2007 and always very satisfied. The Fastmetrics engineering and support team are reliable, easy to work with and always ready to discuss creative solutions. I have worked with a range of different vendors/partners over the last 15 years, and I can easily say that Fastmetrics is on the top of my list of business partners to work with. Andreas and his team are excellent.Fastmetrics Customer & Technical Support
Reviewed by Dave L - San Francisco on
This is only a customer service review, as I was unable to utilize the ISP services of this company (which I would bet are awesome!). Cody Miller and I exchanged email's and he did his utmost to assist me in my search for an ISP that I could enlist. Be polite and thankful to these guys, they deserve it according to my experience.Fastmetrics Customer & Technical Support
Reviewed by Jordan B - Newark on
Fastmetrics stands out the most in my mind because of their technical support and the in-house skill sets they provide. Dealing with a challenging VoIP solution for a fast growing startup with mission-critical communications needs, Fastmetrics was invaluable being creative and flexible in how to deal with the serious problems we were faced with due to our rapid growth. I knew that if I needed to have something solved with our voice traffic, I could get in touch with their team directly and be able to build a solution quickly. I don't think it is easy to find services like these....I recommend Andreas and his team for sure!Fastmetrics Customer & Technical Support
Reviewed by William J - Mountain View on
Great customer service I called for residential was informed its only for business, but was asked to email & they would get back to me with the best providers for my area. His name was David absolutely courteous & helpful. Giving 5 stars just on his customer service skills alone.Fastmetrics Customer & Technical Support
Reviewed by Nick F - San Francisco on
These guys are the stars. Without exception, we rely on Fastmetrics to cover all the broadband, email, web hosting, etc... needs for all of our clients. Tech support, always available. Problems, few if any. A singular business-oriented willingness to just get the job done! Never hesitated to use them for any and all broadband needs.Fastmetrics Customer & Technical Support
Reviewed by S.R K - San Francisco on