You're Not Just Another Number
If speaking directly to a real person matters to you when you need a solution to a problem, Fastmetrics delivers. Our responsive, local Bay Area Support Team are ready for your call. Speak to a real person, every time. We don't use voice response systems, confusing menus or place you on hold for hours. We provide actual help and support, not scripted responses.
Responsive 24 x 7 x
We deliver accountable and responsive support via e-mail, phone, online and on-site when required. Services such as Internet, voice, colocation and hosting are critical to your business.
All our customers have access to an online account where you can log in, request new services, print and send invoices and also lodge support tickets online. You can do that here.
Our Support Team can setup a remote desktop support session to solve any issue faster. Allowing secure access to your desktop enables us to jump to the root cause of many support problems.
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Outstanding customer service & tech support reviews
Great customer service, wicked fast internet at an incredible price, and a pleasure all around from installation to maintenance and beyond!Damien - Facilities & Operations Manager - Renaissance Entrepreneurship Center, San Francisco
There are really three reasons that we chose to partner with Fastmetrics. First is upload speed which is critical for everything that we do in the cloud. Second is bandwidth, especially to support our creative services around voice and video and then finally is support, quality support and local support.
The customer service is fantastic! Stefan was so quick, creative, and helpful with solving the issues I was facing.
My firm, Kastner Kim LLP, has been using Fastmetrics for the firm's IT and email services for over 6 years. They have the best pricing and have all the things I need, its a one stop shop. But what really stands out is the tech support I get from Fastmetrics. They are quick to respond to all my questions and needs, what more can you ask for. Keep up the good work!
I have been with Fastmetrics for years. Their tech support is phenomenal. They answer emails and calls quickly. They are willing to help with anything. They never read a script. They listen to you and then help with your problem.
If you are looking to work with an Internet Service Provider who actually understands that SERVICE is part of their product, then Fastmetrics is the place to go. CEO Andreas Glocker and his team of dedicated staff provide their business customers with first rate products and support.
My company has been a Fastmetrics business internet access customer for fiber and hosted VoIP since 2007 and always very satisfied. The Fastmetrics engineering and support team are reliable, easy to work with and always ready to discuss creative solutions. I have worked with a range of different vendors/partners over the last 15 years, and I can easily say that Fastmetrics is on the top of my list of business partners to work with. Andreas and his team are excellent.
This is only a customer service review, as I was unable to utilize the ISP services of this company (which I would bet are awesome!). Cody Miller and I exchanged email's and he did his utmost to assist me in my search for an ISP that I could enlist. Be polite and thankful to these guys, they deserve it according to my experience.
Fastmetrics stands out the most in my mind because of their technical support and the in-house skill sets they provide. Dealing with a challenging VoIP solution for a fast growing startup with mission-critical communications needs, Fastmetrics was invaluable being creative and flexible in how to deal with the serious problems we were faced with due to our rapid growth. I knew that if I needed to have something solved with our voice traffic, I could get in touch with their team directly and be able to build a solution quickly. I don't think it is easy to find services like these....I recommend Andreas and his team for sure!
Great customer service I called for residential was informed its only for business, but was asked to email & they would get back to me with the best providers for my area. His name was David absolutely courteous & helpful. Giving 5 stars just on his customer service skills alone.
These guys are the stars. Without exception, we rely on Fastmetrics to cover all the broadband, email, web hosting, etc... needs for all of our clients. Tech support, always available. Problems, few if any. A singular business-oriented willingness to just get the job done! Never hesitated to use them for any and all broadband needs.
5 out of 5 based on 21 ratings. 21 user reviews.