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metricVOICE – Time Frames

How To Set Up Time Frames

Time frames are used to determine when answering rules take effect. For example, I want to make a rule that forwards calls to my cell phone if I don’t answer my work phone but I only want it to do so during work hours.

Once a time frame is used for an answering rule, it will not longer be available to use with another. You must have a time frame for every answering rule even if the time frames are the same. In that case you have to create another one but with a different name. For example always and always2.

Select Time Frames from the top menu.

Select Add Time Frame at the top right.

Give the time frame a name.

Select when you want the Time Frame to take effect. Click Save. You can now use your new time frame on the Answering Rules page.

You can also set specific dates. For example, if you are on vacation and want your phone calls automatically forwarded to your voicemail box.

June 25, 2014
metricVOICE – Simultaneous Ring

How To Set Up Simultaneous Ring

Simultaneous ring is for users with more than one phone that want them to ring at the same time. Click on the Answering Rules menu.

Click on the Add Rule button on the right.

Select a Time Frame or your new rule. If you have not created a Time Frame yet you can do so at how to set up Time Frames. Be sure to enable your Time Frame.

Check Simultaneous Ring. You can add which phones you want to ring individually or just select Ring all user’s phones to ring all phones attached to your extension. Too add more than one individual phone click on the green + button and a new field will open up. You can also add a phone number if you want your cell phone or home phone to ring when you get a call.

Click Save. You can test your changes by calling your own extension during your assigned Time Frame to see if the phones you have selected ring.

June 25, 2014

metricVOICE – Forwarding Features

metricVOICE Forwarding Features

Call Forwarding Features With Phone Service From Fastmetrics
Feature	Description
Call Screening	The Caller will be prompted to record his/her name. The Callee will be notified with the Caller’s name and provide the option to Answer, Direct to Voice Mail or Reject.
Do Not Disturb	Do Not Disturb automatically sends any incoming call directly to the Callee’s voice mail.
Forward Always	When Forward Always is enabled on the Subscriber, the Callee’s device(s) will not be rung and the call will automatically be forwarded to the specified user or device. The same configuration and rules as described in section Forward Busy apply here.
Forward Busy	Forward Busy will forward to the configured user or device if the dialed device is busy. It is possible to specify multiple forwards on busy to cover the case where the device forwarded to is also busy. This configuration is accomplished by adding multiple strings to the “Forward To” field, separated by spaces. In the case of forwarding to a user, having more than one forward will not apply. See below for an explanation of Forward to User vs. Forward to Device.
Forward No Answer	When enabled, Forward No Answer will forward to the specified user or device if user’s no-answer time-out expires. It is also possible to specify multiple forwards for this feature, as described in section Forward Busy.
Forward Offline	Forward Offline allows you to forward your calls if your phone is unplugged or has lost internet or power.
Simultaneous Ring	The Simultaneous Ring feature enables multiple devices to ring at the same time when a call comes into the associated user. The concept of Simultaneous ring only applies to devices.

June 25, 2014

metricVOICE – Forward Calls

How To Forward Phone Calls

You can choose to forward calls to another phone number or extension based on a set of rules. For example, when my phone is busy I want it to ring a different number.

Select Answering Rules from the top menu.

Select Add Rule at the top right.

Select a Time Frame from the Time Frame drop down box. If you have not created a suitable time frame you can do so from the Time Frames menu.

Select the type of forwarding that best suits your needs. A description of the different types of forwarding can be found on the Forwarding Features page. In this example when my phone number is busy during business hours it will instead ring to 1(415)555-5555. Click Save.

Note that in cases of conflicting rules the rule on the top of the list takes priority.

In the above example the “do not disturb during business hours” rule never takes effect because the default “always ring my extension” rule is ranked above it. You can fix this by dragging the ”do not disturb” rule above the default rule.

June 25, 2014
metricVOICE – Check Voicemail
How To Check Your Voicemails

This guide shows users how to check voicemail for metricVOICE service users. via the online user portal.
For more info on how to access and use the online portal, check the basic user guide.

Quick Reference Guides:

These quick reference guides are for popular metricVOICE features.
For info and videos on how to navigate the online portal, continue reading the basic user guide below.
Make Free Calls From A Browser

How To Send Free SMS

How To Delete Voicemail

How To Forward Phone Calls
How To Check Call History

How To Setup Timeframes

How To Setup Simultaneous Ring

metricVOICE Features List
Click on the Messages menu.

This is your voicemail log.

Click the Play button to listen to a message. You must have headphones or speakers in order to listen your messages.

You can also Download, Save, or Delete the message with the options on the right side.

Saved messages can be found in the Saved drop down menu.

You can Click to call and your desk phone will ring connecting you with the number you’ve clicked on.
June 25, 2014
metricVOICE – Change Voicemail Password
How To Change Your Voicemail Password

Select Profile from the dropdown menu.

Scroll to Change Voicemail PIN.
- Type your new password into the New PIN.
- Click Save when done.
June 25, 2014
metricVOICE – Cloud UCaaS User Login
metricVOICE Web Interface – User Login

In order to get to your metricVOICE web portal interface, open a web browser and go to; nms.vofm.us/portal/

Enter your username and password. Your user name is your phone extension number followed by your company’s phone domain name, which can be different from your regular domain (ex: 111[at]MyCompany.com).

Clicking on ‘Forgot Password’ or ‘Forgot Login Name’, only works if you have an email address registered for your account. Login information will be sent to that email address.

How To Login For The First Time

If you do not have your log in information, please ask your phone system manager onsite.
- Go to Profile
- Enter your name.
- Make sure both Directory Options unless your phone system manager instructed differently.
- Enter your email address
- Change your password (optional)
- Change your voicemail PIN
Please do not change the time zone or area code. This is set based on your company’s phone configuration.

Having the Announce in Audio Directory checked will mean that you will have an option to select if you company as a dial by name directory.

Having the List in Directory checked will mean you will be listed on the display screen of receivers phones if they have it set to list by last name, first name or extension.

This is your metricVOICE home page. Here, you can see most recent messages, rules you might have activated such as simultaneous rings, forwards, Do Not Disturb (DND), etc. It will also display your devices connected to your account, as well as any active calls.
June 25, 2014
How To Set Up X-Lite Softphone, the X-Lite 4, and Answering More of Your Questions
How To Setup X-Lite Softphone For Windows or Mac

The X-Lite softphone allows you to access your Fastmetrics phone service via software. You can make calls from any computer using this, once installed and setup. This software mirrors your current office phone setup or desk phone. It can be used from anywhere, including your iPhone. This softphone also supports video conferencing. All you need is a webcam to access this feature. If you haven’t already downloaded the X-Lite softphone, download the latest version here.

For your username and password, please have your authorized administrator contact Fastmetrics technical support. We can setup a remote logmein123 support session if required to assist. To begin the configuration of your X-Lite 4 soft phone for Windows or Mac, open SIP Account Settings. Choose Account Settings from the Softphone menu. This control is circled in red at the top left corner of the diagram.

Account Settings
- Account Name: this name will be displayed locally on your X-Lite softphone for this particular account.
- Protocol: leave as SIP.
- User ID: enter your extension.
- Domain: enter your domain name.
- Password: enter your password.
- Display name: this will be displayed to the person you are speaking with.
- Authorization name: enter username.
- Domain Proxy: for this section check Register with domain and receive calls. Then select Proxy and enter nms.vofm.us.
- Dial plan: leave as defaults.
Voicemail Settings: Leave these settings with defaults.

Topology Properties: From the Firewall traversal method section, select None (use local IP address). Leave the remaining settings with default settings.

Presence Settings: Just leave these settings with defaults.

Transport Settings: Leave these settings with defaults as well.

Advanced Settings: Just leave these settings with defaults. Now select OK to save your changes.

You’re all done with your softphone configuration for your Mac or Windows based computer.

More Soft Phone Guides & Resources
How To Set Up X-Lite Softphone on Windows

When considering the X-Lite softphone setup process, we need to talk about installation.

Installing X-Lite 4 on Windows is no different than installing any other program. Follow the steps below, taken from the X-Lite software configuration manual:
1. Get your X-Lite software download from the official website for the CounterPath Corporation. Make sure you select the X-Lite software for Windows 10, specifically.
2. Open the downloaded file and click Next to begin the installation process.
3. Accept the license agreement and press Next.
4. Select the location where you want to install the program. It’s OK to use the default location. Click Next to continue the installation.
5. Wait for the installation process to finish.
6. Once the process is done, the X-Lite 4 download will be installed on your computer, and you’re ready to start using it. You can also set up a softphone password, register settings, any advanced settings you want to configure, as well as your proxy address, email address, and voicemail.
If you plan to use your X-Lite 4 as a SIP-based softphone, then you’ll also need to configure your admin password or SIP password within the SIP accounts window.

If you have a Mac, the installation process is similar. Just select the X-Lite software for Mac instead.

What Are the System Requirements for Installing X-Lite 4?

When learning how to set up an X-Lite softphone, you need to meet the minimum system requirements to complete the installation.

Here are the requirements:
- Core 2 Duo 2.1 GHz processor
- 4GB RAM
- 400MB disk space
- Windows 10 or Mac OS 13, 14, or 15
- IP mobile network connection
- Full-duplex, 16-bit audio device or a headset
How Do You Call With X-Lite 4?

You can place outbound calls using the dialer, Contacts, Favorites, History, or Messages menu bar options while on your main account screen.

To place a call with the dialer, follow these step-by-step instructions: Enter the name or the number you wish to call. If the number you want to call is an extension, include the extension number as well.

If you want to place a call while you’re in the Contacts or Favorites menu, enter a name or scroll through the list to find the correct contact. Then, use the click-to-call button or the shortcut menu.

If you want to make a call from History, start by going through the list to find the contact you want. Then, click on the Make a call icon or use the Contact fly-out drop-down menu.

To place a call using the Messages menu, click on the conversation with the person you want to call. Then, use the Make a call icon to place your call. You can accept incoming calls in the same way, as well as listen to voicemail if you miss a call.

You can also make changes to your account at any time by going to Account Settings.

How To Record Calls Using X-Lite Softphone

To record a call using X-Lite, press the More menu option in the softphone application. Select Start Recording. You’ll see a blinking red dot indicating the call is being recorded.

To stop the recording, all you have to do is end the call. Alternatively, press the Stop Recording option.

How To Populate Your Contact List

You can populate your contact list in several ways. When you first install and launch X-Lite, you’ll have the option to import your contacts from your Outlook address book or by importing an external contact list file from your existing contact record.

You can also add contacts later on by:
- Entering contact information manually
- Importing contacts from a CSV, vCard, PST file, or Mac address book
How To Test Audio Devices and Audio Quality

You can test the quality of your devices in Softphone > Preferences > Devices (Windows) or Bria > Preferences > Devices (Mac).

What’s the Difference Between X-Lite Softphone and Bria Solo?

X-Lite has rebranded as Bria Solo Free. It offers the same features and experience as X-Lite. Bria Solo also offers free mobile device apps for Android and iOS devices so you can take calls anywhere you go.
June 25, 2014
X-Lite 5 Configuration for Mac or Windows
X-Lite Version 5 Free Download & Setup Guide

The X-Lite softphone allows you to access your Fastmetrics office phone via software. You can make calls from any computer using the X-Lite software, just as if you were using your office phone and number.

One of the main benefits of X-Lite is you can use this softphone from anywhere. X-Lite also supports video conferencing, all you need is a webcam to access this feature.

Free X-Lite Version 5 Softphone Download

Before setting it up, download the X-Lite Softphone. Now you can follow the instructions below to get your softphone up and running.

For your username and password please have your authorized administrator contact the Fastmetrics Support Team or e-mail: support@fastmetrics.com

To configure your X-Lite 5 Softphone, open SIP Account Settings. Choose Account Settings from the Softphone menu. This control is circled in red at the top left corner of the diagram.

X-Lite Softphone Account Settings:
- Account Name: this name will be displayed locally on your X-Lite softphone for this particular account.
- Protocol: leave as SIP.
- Display name: this will be displayed to the person you are speaking with.
- Domain Proxy: for this section check Register with domain and receive calls. Then select Proxy and enter nms.vofm.us.
- Dial plan: leave the default settings.
Voicemail Settings:

Leave the default settings shown below;

Topology Properties:

From the Firewall traversal method section, select None (use local IP address). Leave the default settings shown here.

Transport Settings:

Leave the default settings shown here.

Advanced X-Lite Settings:

Leave the default settings shown here. Now select OK to save your changes.

Your X-Lite softphone is now setup for your Mac or Windows based computer or laptop.
June 25, 2014
Reboot Polycom Phone
Reboot A Polycom Phone Using Special Keys

Learn how to reboot a Polycom phone in this quick guide. It’s easy to do and a sometime necessary step when troubleshooting your phone. We’ve included info for both the soft keys and hard keys on various Polycom models.

To reboot your Polycom phone using special keys, follow the following process;

Press the menu button and select Settings.

Select Advanced.

Enter password 456. Select the Enter soft key.

Select Reboot Phone.

How To Reboot A Polycom SoundPoint 430 – 550 – 650 Phone

To reboot the Polycom SoundPoint IP 430, 550 or the Polycom SoundPoint IP 650 phone, press the following keys all at the same time as shown in the diagram;
- Volume up.
- Volume down.
- Menu button.
- Messages button.
Hold all buttons down for 10 seconds. This will make a loud sound, then will begin the rebooting process.

To reboot the Polycom SoundPoint IP 430 phone, press the following keys all at the same time as shown in the diagram;
- Volume up.
- Volume down.
- Menu button.
- Messages button.
Hold the buttons down for 10 seconds. This will make a loud sound, then will begin the phone rebooting process.
June 24, 2014