Polycom SoundPoint IP 430 Phone User Guide & Support Manual

By choosing the Polycom SoundPoint IP 430 phone, you now have a full-duplex, hands-free desk phone. The Polycom SoundPoint 430 phone provides business telephony features and functions such as multiple call appearance, call hold, transfer, and conferencing over an IP network.

Fastmetrics is a Polycom Authorized Solution Advisor. We support all Polycom phones and conference pods. We provide user guides and in person setup plus staff training across the Polycom SoundPoint IP 335, the Polycom SoundPoint IP 650 and Polycom VVX 400 series phones.

fastmetrics is a polycom phones authorized solution advisor

In this Polycom SoundPoint IP 430 phone user guide, you will find everything you need to quickly use your new 430 IP phone. Before getting started, be sure to verify with your System Administrator that your network is prepared for configuring your Polycom IP 430 phone. See how easy it is to manage cloud phone service features with your Polycom 430 phones.

polycom-soundpoint ip 430 phone

Polycom 430 Phone Setup

The following items are included in your SoundPoint® IP 430 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator.

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Polycom SoundPoint® IP 430 SIP

Polycom SoundPoint 430 Parts List 1

Handset & Handset Cord

Polycom SoundPoint 430 Parts List 2

Network Cable

Polycom SoundPoint 430 Parts List 3

Power Adapter (Not shown: Country-specific AC cord provided)

Polycom SoundPoint 430 Parts List 4

Phone Base

Polycom SoundPoint 430 Parts List 5

Quick Start Guide

Polycom SoundPoint 430 Parts List 6

AC Power Option.

Connect the supplied Network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port.

Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. Connect the country-specific AC cord to the power adapter.

Polycom SoundPoint 430 Connect Network & Power Source

In-Line Power Option.

If the phone is connected to a compatible Ethernet switch that can provide in-line power, the phone will use that power option. Simply plug the supplied Network cable between the LAN jack on the phone and an available Power and Data port on the In-Line Power switch.

Polycom SoundPoint 430 Connect Network & Power Source 2

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Fastmetrics provides a range of managed and reliable internet service connections, to support and power your Polycom SoundPoint 430 or IP phones.

  • Our team has more than two decades experience providing managed phone services to businesses of all sizes.
  • All Fastmetrics phone lines are provisioned over our private cloud voice network, for superior levels of Quality of Service (QoS).
  • Wide range of advanced business features included. No extra costs. Plus, seamless mobile presence via the free Fastmetrics Cloud Phone app.
  • Your choice of the latest Polycom VVX 310 or Yealink T42G handsets for FREE, for every phone user at your company.

Connect the short, straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. Connect the headset (optional accessory) to the headset jack on the back of the phone.

Polycom SoundPoint 430 Connect Handset & Headset

The base unit can be attached to the SoundPoint IP 430 in one of two ways:

  • Deskmount Method.
  • Wallmount Method.

Deskmount Method

Step 1: place all cords in the recessed area above the modular jacks as shown.

Polycom SoundPoint 430 Attach Base 1

Step 2: align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone.

Polycom SoundPoint 430 Attach Base 2

Wallmount Method

Step 1: place all cords in the recessed area above the modular jacks as shown in previous example. On the back of the phone, remove the key located behind the hookswitch.

Polycom SoundPoint 430 Attach Base 3

Step 2: reposition it so that the end tab (at 45º angle) is facing up. This will ensure that the handset remains in place within the cradle in this position.

Polycom SoundPoint 430 Attach Base 4

Step 3: with mounting tab of the base unit facing up, fasten the base unit to wall using wall anchors (not included).

Polycom SoundPoint 430 Attach Base 5

Step 4: snap the SoundPoint® IP 430 into place.

Polycom SoundPoint 430 Attach Base 6

Using Your Polycom 430 Phone

Using the Handset

To obtain dial tone, pick up the handset. Dial the desired number.

Using Hands-Free Speakerphone Mode.

With the handset on-hook, press any assigned line key, Hands free button, or NewCall to obtain dial tone. Dial the desired number.

Using the Headset.

With the optional headset connected, press any assigned line key, Headset button, or NewCall to obtain dial tone. Dial the desired number.

You also have the option to dial directly from the dial pad without first getting dial tone. Simply enter the number then lift the handset, press the Dial soft key, or press Headset button or Hands free button.

In all cases, the active call will appear on the display showing call duration and destination.

To obtain the IP address of your phone, press Menu followed by Status, Platform and Phone. The IP address is listed together with other phone information.

Using the Handset.

Pick up the handset.

Using Hands-Free Speakerphone Mode.

Press Hands free button, or with the handset on hook press the line key with the active indicator, or the Answr soft key.

Using the Headset.

Press Headset button to answer the call through an optionally connected headset. Dial the desired number.

In all cases, the active call will appear on the display showing call duration and destination.

Incoming calls may be ignored by pressing the Reject soft key or invoking Do Not Disturb during ringing. Note that Do Not Disturb stays active when the call is dropped and will remain so until toggled off.

To forward a call to another extension:

Press the Fwd soft key from the phone’s idle display or press Menu button and select Features and Forward at any time.

If multiple lines are in use:

  • Select which line to forward.
  • Enter a number or URL to forward all future calls to.
  • Press the Enable soft key to confirm Call Forwarding.
To turn Call Forwarding off:Press the Fwd soft key from the phone’s idle display or press Menu button and select Features and Forward.

If multiple lines are in use:

  • Select which line to disable.
  • Press the Disabl soft key.

During a call, press the Trnsfr soft key (the active call is placed on hold). Dial the number to which you want to transfer the call.

OR

Use the arrow keys to access speed dial numbers, missed, placed, and received call lists. From one of these lists, press the Dial soft key. Press the Trnsfr soft key again to complete the transfer. This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer.

You can make a three way call using the conferencing feature.

  • Place a call to the first party.
  • Press the Cnfrnc soft key to create a new call (the active call is placed on hold).
  • Dial the phone number of the second party or use the arrow keys to access speed dial numbers, missed, placed and received call lists.
  • From one of these lists press the Dial soft key.
  • When the second party answers, press the Cnfrnc soft key again to join all parties in the conference, or press the Split soft key to put the first call on hold and keep the second call as the active call.
  • A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.

Splitting a Conference.

When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold.

To dial the last call placed from your phone:

Press Redial button.

To redial another previously dialed number:

Press Polycom 430 Right arrow from the phone’s idle display, and press Polycom 430 Right arrow again to place the call.

OR

Press Menu button and select Features, Call Lists, Placed Calls to access the list.

Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use).

A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.

To listen to voice messages:

Press Messages button and select Message Center.
Optional – If multiple lines are in use, select from which line messages are to be retrieved.

Display indicates number of messages and their importance. Press Connct to initiate Voicemail retrieval from the Message Center.

OR

Press Clear to turn off the flashing LED without listening to messages. Follow voice prompts to listen to messages.

In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 500 or more contacts.

Limit depends on server configuration. Contact your system administrator for full details.

You can add, delete, edit, dial, or search for any contact in this list through just a few key strokes.

To add or edit a contact:

  • Press Menu button and select Features, Contact Directory.
  • Press More and then Add to enter another contact into the phone’s database or highlight an existing entry then press Edit.
  • Enter first and/or last name from the keypad.
  • Press the 1/A/a soft key to select between numeric and upper/ lower case alphanumeric modes.
  • Press More and then Encode to access special characters in other languages if necessary.
  • Enter the Contact number. This is a required field and it must be unique (not already in the directory). The Speed Dial Index will automatically be assigned the next available index value.
  • Ring Type and Divert Contact may be left blank.
  • Use Polycom 430 Left arrow and Polycom 430 Right arrow to switch between Enabled and Disabled settings for the last four fields.
  • Press Save to confirm or Cancel to abandon the changes then press Menu button or the Exit soft keys to return to the idle display.

Contacts can be easily added from Call Lists. See Call Lists for more information.

To search for a particular contact:
  • Press More and then Search from the Contact Directory menu.
  • Using the dial pad, enter the first few characters for First or Last names.
  • Press Search to search for contacts.
  • Successful matches can be dialed from the resulting screen.

A local list of calls missed, received, and placed is maintained by the phone (up to 100 for each).

Press Menu button followed by Features, Call Lists and Missed, Received, or Placed Calls as desired. Call information will be displayed.

From this screen:

  • Choose Edit to amend the dial string before dialing.
  • Choose Dial to return the call.
  • Choose Exit to return to the previous menu.

For additional choices, press More followed by:

  • Info to view information about the call.
  • Save to store the contact to the Contact Directory.
  • Clear to delete the call from the list.
  • Exit soft keys to return to the idle display.

Presence / Status / Buddy Lists

The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved.

Each phone can “watch” the status of up to eight other phones. These other phones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each phone can also be “watched” by up to eight other phones.

To add or delete a contact from your buddy list, or block a contact:

  • Press Menu button and select Features, Contact Directory.
  • Using the arrow keys, scroll through the directory to choose a contact.
  • Press Edit and scroll down to the Watch Buddy or Block Buddy fields.
  • Press Polycom 430 Right arrow to switch between Enabled or Disabled status.
  • Press the Save soft key or Cancel to abandon the change then press Menu button to return to the idle display.

These figures show a typical My Status display and a Buddy Status screen display of monitored phones.

Polycom SoundPoint 430 - Buddy Lists

To Change Your Presence settings:

  • Press Menu button and select Features and Presence.
  • Choose My Status to change your own status (online, busy, etc.). This affects information sent to watching phones. Presence information will also be sent to watching phones when the user goes off-hook or invokes Do Not Disturb.
  • The My Status display can also be accessed by pressing the Stats soft key from the idle display.

To View Status of the Contacts Within Your Buddy List:

  • Press Menu button and select Features and Presence.
  • Choose Buddy Status.
  • This can also be accessed by pressing the Buddies soft key on the idle display.

To See Which Phones are Currently Monitoring Your Status:

  • Press Menu button and select Features and Presence.
  • Choose Watcher List.
  • Press the Block soft key to block a watcher.

Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, it is automatically assigned the next available speed dial index.

To change a Speed Dial key assignment:

  • Press Menu button and select Features, Contact Directory.
  • Highlight an existing directory entry and press Edit, or press and hold the line key which already has a speed dial number assigned to it. That contact in the directory will automatically be displayed.
  • If a speed dial index already exists, delete it by pressing the Polycom 430 Right arrow key and then the << softkey.
  • If desired, enter a new speed dial index.
  • Press Save to confirm or Cancel to abandon the change then press Exit to return to the idle display.

Idle display could now be as shown.

Polycom SoundPoint 430 - Speed Dial

To dial a number assigned to a Line Key:

  • Press the line key directly opposite the number on the display.

To quickly view a complete list of assigned speed dial entries:

  • Press Polycom 430 Up button from the idle display.
  • Dial directly from a selected number.

Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out.

A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.

If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely.

Calls on shared lines can be transferred, put on hold, or added to a conference.

Polycom SoundPoint 430 - Shared Lines

Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line.

In the example shown, extension 2020 is in an outbound call with 2024.

Polycom SoundPoint 430 - Multiple Call Appearances 1

This figure shows an incoming call from John Brown. To answer this incoming call, put the original call on Hold or press the [down] key to access the new call.

Soft key labels will be updated on the display with these options:

  • Answr the incoming call.
  • Reject the incoming call.
  • Forward the incoming call to another extension.

Polycom SoundPoint 430 - Multiple Call Appearances 2

Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated (third figure). If more than one call appearance is in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the display.

For example “2/3” indicates that the highlighted call is the second one out of a total of three. In the example case illustrated, another outbound call can be placed on the same first line.

Press Hold during the first call. Then press NewCall to obtain dial tone and a new call appearance for a second call.

Polycom SoundPoint 430 - Multiple Call Appearances 3

Your SoundPoint 430 can support up to two lines. Lines can be configured for private or shared lines.

Typically, the top-most line key is reserved for the principle directory number of the phone. Depending on how your phone is configured, the display could resemble one of the displays shown.

Polycom SoundPoint 430 - Multiple Lines

A line on the phone can be configured to have both line keys associated with it. If this is the case, the display could look like this.

Incoming calls to this line will be distributed evenly among the two available keys. Similarly, outgoing calls will be distributed.

Polycom SoundPoint 430 - Multiple Keys Per Line

This article provides possible solutions to problem with your Polycom SoundPoint 430 IP phone, such as No Dial-Tone, or your Polycom 430 phone is not ringing for incoming calls.

Polycom SoundPoint 430 IP Phone – No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

  • Check that the display is illuminated.
  • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
  • If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator).

Verify if dial tone is present on any other audio paths:

  • Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.
  • If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

No Display, Incorrect Display, or Bad Contrast.

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

  • As “No Dial-Tone” above.

Verify contrast adjustment:

  • Follow the instructions in this User Guide to readjust the contrast to a darker level.
  • Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide).

Verify successful outbound or inbound calling:

  • Place a call to the phone under investigation – check that the display indicates incoming call information.
  • Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.

Polycom SoundPoint 430 IP Phone – No Ringing

Verify incoming ring setting and volume levels:

  • Adjust the ringing level from the front panel using the volume up/down keys.
  • Check that ring type selection is not Silent Ring.

Verify successful outbound or inbound calling:

  • As “No Display” above.
  • Check same status of handset, headset (if connected) and through the hands-free speakerphone.

Polycom SoundPoint 430 IP Phone – No Audio On Headset

Verify correct connections:

  • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
  • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.
  • Ensure that headset is compatible with the phone.

No Response from Feature Key Presses.

Verify phone is in active state:

  • Make a call to the phone to check for inbound call display and ringing as normal.
  • If successful, try to press feature keys within the call to access Directory or Buddy Status for example.
  • Press [MENU] followed by System Status and Server Status to confirm line is actively registered to the server.
  • Reboot the phone to attempt re-registration to the server.

Polycom SoundPoint 430 IP Phone Display Shows “Network Link is Down”

Verify LAN cable is properly connected:

  • Check termination at the switch or hub (furthest end of the cable from the phone).
  • Check that the switch or hub is operational (flashing link/status lights) or contact your System Administrator.
  • Press [MENU] followed by Status, Network and Ethernet. Scroll down to verify LAN port is Active.

Need high quality internet service to support your IP phones?

Fastmetrics provides a range of managed and reliable internet service connections, to support and power your Polycom SoundPoint 430 or IP phones.

  • Our team has more than two decades experience providing managed phone services to businesses of all sizes.
  • All Fastmetrics phone lines are provisioned over our private cloud voice network, for superior levels of Quality of Service (QoS).
  • Wide range of advanced business features included. No extra costs. Plus, seamless mobile presence via the free Fastmetrics Cloud Phone app.
  • Your choice of the latest Polycom VVX 310 or Yealink T42G handsets for FREE, for every phone user at your company.

Polycom 430 Phone Layout and Keys

Feature KeyDescription
Hands Free buttonAllows for hands-free communication during calls.
Mute buttonMutes audio transmission locally during calls.
Headset buttonAllows you to place and receive calls through an optionally connected
headset.
Line Key buttonLine or Speed Dial keys with LED indicators.
Redial buttonDials last connected party from the phone.
Hold buttonPlaces current active call in Hold state.
Messages buttonAccess Message Center and Instant Messages.
Menu buttonAccess local and server features.
Select buttonSelect control for options and text within local menus.
Scroll buttonsScrolling of lists and control of text/number entry on display.
Soft KeysSoft keys to select from various context-sensitive options.
Volume buttonVolume keys to adjust audio and ringer volume.

Learn how to enter data and navigate through your phone’s menus.

Use Polycom 430 Up button and Polycom 430 Down button to scroll through lists. In some lists the Polycom 430 Asterisk button and Polycom 430 Pound button keys can be used as Page Up and Page Down.

When menus have submenus, use Polycom 430 Left arrow and Polycom 430 Right arrow to move one level down or one level back up. Use Menu button to exit from any menu.

To enter text using the dial pad, press the number keys one or more times. For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode the display title will show whether keys will generate numbers (1), upper-case (A) or lower-case (a) characters and the 1/A/a soft key can change this.

Polycom 430 Phone Settings

As an option, the headset can be permanently enabled. This is especially useful for regular headset users.

To do this:

  • Press Menu button.
  • Select Settings followed by Basic, Preferences, Headset Memory.
  • Use the up or down arrows and Select soft key to enable Headset Memory Mode.
  • Press Menu button to return to the main menu.

Subsequent calls to or from this phone using the headset will cause the headset key to flash. Pressing the line keys or the Answr soft key to receive a call will now connect to the user’s headset automatically.

Repeat steps 1-3 and select Disabled to turn Headset Memory Mode off.

Turn your phone’s microphone off so the other party cannot hear you, or turn the microphone back on.
During a call, press Mute button. The LED on the phone lights up and a flashing microphone on the display indicates that the other party (parties) cannot hear you.

Microphone Mute applies to all modes: handset, headset, and hands-free. You can still hear all other parties while Mute is enabled.

To turn off Microphone Mute, press Mute button again.

To prevent the phone from ringing on incoming calls:

  • Press Menu button and select Features, Do Not Disturb.
  • A flashing icon and text on the display indicates that Do Not Disturb is on.

Calls received while Do Not Disturb is enabled are logged in the Missed Calls list.

To turn off Do Not Disturb:

  • Press Menu button and select Features, and then deselect Do Not Disturb.

If multiple lines are in use:

  • Do Not Disturb can be set on a line-by-line basis.
  • Contact your system administrator for further details.
  • When Do Not Disturb is enabled for a particular line, this is indicated by a flashing X beside the line indicator on the display.

Time and Date is clearly displayed on the SoundPoint® IP 430 SIP phone.

If the phone cannot obtain a time and date from the server, the display will flash. Contact your system administrator if either time or date is incorrect. You have control over the format of the display and can turn it off.

Select options which are right for you as follows:

  • Press Menu.
  • Select Settings followed by Basic, Preferences, Time & Date.
  • Select from Clock Date, Clock Time, Clock Order or Enable/Disable.
  • Scroll through the options via the up and down arrow keys.
  • Press Select to confirm and Menu to return directly to the idle display.

To adjust the contrast on the display to a comfortable level:

  • Press Menu button.
  • Select Settings followed by Basic, Contrast.
  • Pressing the Polycom 430 Up button or Polycom 430 Down button soft keys or volume keys will increase or decrease the display contrast.
  • Press the Ok or Cancel soft keys to accept or reject changes.
  • Press Menu button or the Exit soft key to return to the idle display.

Many ring types are available including a Silent Ring. You can select different rings to distinguish between lines or to have a different ring from your neighbor’s phone.

To change the incoming ring:

  • Press Menu button.
  • Select Settings followed by Basic, Ring Type.
    Optional – If multiple lines are used, first select which line to change.
  • Using the arrow keys, highlight the desired ring type.
  • Press the Play soft key to hear the selected ring type.
  • Press Select to change to the selected ring type.
  • Press Menu button or the Exit soft key to return to the idle display.

If Silent Ring is selected, incoming calls can only be answered by pressing the Answer soft key. See also Distinctive Ringing / Call Treatment.

You can set distinctive incoming ringing tones for contacts in your local directory. This allows identification of a contact by a specific ring tone.

To set a distinctive ring for a local contact:

  • Press Menu button then Features, and select Contact Directory.
  • Using the arrow keys, scroll through the directory to choose a contact.
  • Press Edit and scroll down to Ring Type.
  • Enter a number corresponding to one of the ring types available (press Polycom 430 Right arrow and then << to remove an existing value). See Ring Type in this guide for further details.
  • Press the Save soft key or Cancel to abandon the change then press Menu button to return to the idle display.
  • Incoming calls from this contact will now have a distinctive ringing pattern.

This feature is local to the phone, and may be overridden by server settings. Contact your system administrator for more details.

Many languages are supported by the phone.

To change language:

  • Press Menu button and select Settings, Basic, Preferences, Language.
  • Scroll through the list of available languages and press the Select soft key when the desired language is highlighted.
  • The display will change to the language of your choice.
  • Exit to the idle display by pressing Menu button.