Polycom SoundPoint 650 IP Phone User Guide & Support Manual

Thank you for choosing the Polycom SoundPoint IP 650 business phone. The Polycom 650 is a full-duplex, hands-free phone. The Polycom SoundPoint 650 phone provides business telephony features and functions such as multiple call appearance, call hold, transfer, and conferencing over an IP network. Fastmetrics is a Polycom Authorized Solution Advisor. We help businesses and users manage cloud phone service features with your Polycom IP 650 phones.

fastmetrics is a polycom phones authorized solution advisor

 

Polycom SoundPoint IP 650 User Guide

In this Polycom 650 user guide, find everything you need to quickly use your new Polycom phone. Before getting started, be sure to verify with your System Administrator that your network is prepared for configuring your Polycom IP 650 phone. Check your IP address info with our IP Address lookup tool.

polycom soundpoint 650 IP phone

Polycom SoundPoint 650 IP Phone Setup

The following items are included in your SoundPoint IP 650 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator.

Polycom SoundPoint IP 650 SIP

Polycom SoundPoint 650 Parts List 1

Handset & Handset Cord

Polycom SoundPoint 650 Parts List 2

Network Cable

Polycom SoundPoint 650 Parts List 3

Power Adapter (specification varies according to country)

Polycom SoundPoint 650 Parts List 4

Note – the power adapter is not included in the Power over Ethernet (PoE) bundle package. Contact your system administrator if you require one.

Phone Base

Polycom SoundPoint 650 Parts List 5

Quick Start Guide

Polycom SoundPoint 650 Parts List 6

You have two options for network and power source connections for your Polycom SoundPoint IP 650. Your System Administrator will advise you on which one to use.

You can use one of the following methods:

  • AC power.
  • Power over Ethernet (PoE).

AC Power Option.

Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. Connect the country-specific AC cord to the power adapter.

Polycom SoundPoint 650 Connect 1

Power over Ethernet (PoE) Option.

Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

Polycom SoundPoint 650 Connect 2

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Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. Connect the headset (optional) to the headset jack on the back of the phone.

Polycom SoundPoint 650 Connect Handset & Headset

The base unit can be attached to the SoundPoint IP 650 in one of two ways:

  • Deskmount Method.
  • Wallmount Method.

Deskmount Method

Step 1: place all cords in the recessed area above the modular jacks.

Polycom SoundPoint 650 Attaching Base 1

Step 2: align the two protrusions on the bracket with their corresponding holes in the phone.

Polycom SoundPoint 650 Attaching Base 2

Step 3: snap them together to lock the base to the phone.

Polycom SoundPoint 650 Attaching Base 3

Wallmount Method

Step 1: place all cords in the recessed area above the modular jacks.

Step 2: on the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 degree angle) is facing up.

Polycom SoundPoint 650 Attaching Base 4

Step 3: with mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included).

Note – The wall mount is not included in SoundPoint IP 650 SIP package. Contact your system administrator if you require one.

Polycom SoundPoint 650 Attaching Base 5

Polycom 650 Phone Layout and Keys

Features of the Polycom SoundPoint IP 650 SIP phone

Polycom SoundPoint 650 Features

IDNameDescription
1Message Waiting IndicatorThis will alert you to incoming calls, new messages, and other events.
2 Up Arrow Down Arrow Left Arrow Right Arrow Use the arrow keys to scroll and navigate through the displayed information.
2 Valid Key Use the select key to select the displayed information.
2 Delete key Use the delete key to delete the displayed information.
3DirectoriesAccess local directories and call lists.
3ServicesAccess special services (contact system administrator).
3ConferenceSetup a local conference.
3TransferTransfer current call to third party.
3RedialDial most recently dialed party.
3MenuAccess local (your phone) and global (your organization) features.
3MessagesReceive text and voice messages.
3Do Not DisturbCancels ringing and directs incoming calls to your Voice Mail (if supported).
4 Mute button Mutes audio transmission locally during calls.
5 Headset button Allows you to place and receive calls through an optionally connected headset.
6Hands-free MicrophonePlace your phone on a hard, flat surface for best results.
7 Speaker button Allows for hands-free communication during calls.
8 Volume buttons Use these to adjust the volume of the handset, headset, speaker, and ringer.
9Dial PadThese 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context-sensitive applications.
10Soft KeysThe screen will display labels for these keys, to identify their context-sensitive functions.
11HoldHolds an active call or resumes a held call.
12SpeakerFor ringer and hands-free audio output.
13Hookswitch
14Line/speed Dial KeyUse these keys to activate up to six lines or speed dials that can be assigned to your phone.
15Line IndicatorsIndividual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is:

  • Solid green—An active call is in progress.
  • Fast flashing green—There is an Incoming (ringing) call.
  • Flashing green—The call is on hold.
  • Solid red—The line is busy remotely (shared lines).
16 Line key Use these keys to activate up to six lines or speed dials that can be assigned to your phone. The associated icons represent:

  • Line key 1 Registered line.
  • Line key 2 Registered shared line.
  • Line key 3 Unregistered line.
  • Line key 4 VoiceMail/Messages.
  • Line key 5 Speed-Dial.
  • Line key 6 Ringing.
  • Line key 7 Call Forward.
  • Line key 8 Do Not Disturb.
  • Line key 9 Conference.
  • Line key 11 Presence/BLF.
  • Line key 10 Ongoing call with HD Voice.
17Graphic DisplayShows information about calls, messages, soft keys, time, date, and other relevant data. Caller display information—first party, second party, number of calls.

Information display line (in order of precedence highest to lowest):

  • Popup text (like network errors).
  • Missed call text or second incoming caller display.
  • Do Not Disturb text.
  • Prompt text (like “Enter number”).
  • Time and date text (if idle display is not used for time/date display).

To navigate through menus and to enter data, these are useful tips:

Use Up Arrow and Down Arrow arrows to scroll through the lists.

Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists scroll down beyond a single page.

When menus have submenus, use the Left Arrow and Right Arrow arrows to move one level down and one level up.

Press Menu to exit from any menu.
Press Directories to exit from any directory.

To enter text using the dial pad, press the number keys one or more times.

For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode, the title will show whether keys will generate numbers (1), upper-case (A), or lower-case (a) characters and the 1/A/a soft key can change this.

Using Your Polycom 650 Phone

You can customize your Polycom SoundPoint 650 phone so that incoming calls from a particular party are immediately sent to your voice mail.

Note – Rejecting calls is not available on shared lines.

To send incoming calls from a particular contact directly to voice mail:

  • Press Directories.
  • Select Contact Directory.
  • Use Up Arrow and Down Arrow keys to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. You can also use the * key to Page Up and the # key to Page Down.
  • Press the Edit soft key and scroll down to Auto Reject.
  • Use the Left Arrow and Right Arrow keys to select Enabled.
  • Press the Save or Cancel soft keys to accept or cancel changes.
  • Press Directories or the Exit soft key repeatedly to return to the idle display.

Polycom SoundPOint 650 Reject Calls

You can customize your Polycom SoundPoint 650 phone so that incoming calls from a particular party are transferred directly to a third party.

To divert incoming calls from a particular contact:

  • Press Directories.
  • Select Contact Directory.
  • Use Up Arrow and Down Arrow keys to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. You can also use the * key to Page Up and the # key to Page Down.
  • Press the Edit soft key and scroll down to the Divert Contact field.
  • Enter the number of the party to whom you want to divert incoming calls from this person.
  • Scroll down to the Auto Divert field.
  • Use the Left Arrow and Right Arrow keys to select Enabled.
  • Press the Save or Cancel soft keys to accept or cancel changes.
  • Press Directories or the Exit soft key repeatedly to return to the idle display.

Polycom SoundPoint 650 Divert Calls

Local lists of missed, received and placed calls are maintained by the Polycom SoundPoint 650 phone (up to 100 for each list).

Press Directories button followed by Call Lists, Missed Calls, Received Calls, or Placed Calls as desired.

To manage the listed calls:

  • Select the Edit soft key to edit the dial string if necessary.
  • Select the Dial soft key to return the call.
  • Select the Exit soft key to return to the previous menu.

For additional choices, press the More soft key followed by:

  • The Info soft key to view information about the call.
  • The Save soft key to store the contact to the Contact Directory.
  • The Clear soft key to delete the call from list.

Press the More and Exit soft keys repeatedly to return to the idle display.

Press Right Arrow from the idle display to access the Placed Calls list.
Press Left Arrow from the idle display to access the Received Calls list.
Press Down Arrow from the idle display to access the Missed Calls list.

These shortcuts can be used while placing calls or performing transferring and conferencing functions. You can manually clear the call lists. They are automatically cleared when you restart the phone.

Polycom SoundPoint 650 Call Lists

Polycom SoundPoint 650 Power and Startup

SymptomProblemCorrective Action
There are power issues.The SoundPoint IP 650 SIP phone has no power.Do one of the following steps:

  • Verify that no lights appear on the unit when it is turned on.
  • Check if the phone is properly plugged into a functional AC outlet.
  • Make sure that the phone isn’t plugged into a plug controlled by a light switch that is off.
  • If plugged into a power strip, try plugging directly into a wall outlet instead.
  • Try the phone in another room where the electricity is known to be working on a particular outlet.

Polycom 650 Controls

SymptomProblemCorrective Action
The dial pad does not work.The dial pad on the SoundPoint IP 650 SIP phone does not respond.Do one of the following steps:

  • Check for a response from other feature keys or from the dialpad.
  • Place a call to the phone from a known working telephone. Check for display updates.
  • Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server.
  • Press the Menu key followed by System Status and Network Statistics. Scroll down to see if LAN port shows active or Inactive.
  • Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub port connected to the telephone is operational (if not accessible, contact your system administrator).
  • Before restarting your phone, contact your system administrator, since this may allow more detailed troubleshooting to occur before losing any current status information.

Access to Screens and Systems

SymptomProblemCorrective Action
There is no response from feature key presses.The SoundPoint IP 650 SIP phone is not in active state.Do one of the following steps:

  • Press the keys more slowly.
  • Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status, for example.
  • Press Menu followed by Status > Lines to confirm line is actively registered to the call server.
  • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.
The display shows “Network Link is Down”.The LAN cable is not properly connected.Do one of the following steps:

  • Check termination at the switch or hub (furthest end of the cable from the phone).
  • Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.
  • Press Menu followed by Status > Network. Scroll down to verify that the LAN is active.
  • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.

Polycom 650 Calling

SymptomProblemCorrective Action
There is no dial tone.Power is not correctly applied to the SoundPoint IP 650 SIP phone.Do one of the following steps:

  • Check that the display is illuminated.
  • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
  • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
There is no dial tone.Dial tone is not present on one of audio paths.Do one of the following steps:

  • Switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if dial tone is present on another paths.
  • If dial tone exists on another path, connect a different handset or headset to isolate the problem.
The phone does not ring.Ring setting or volume is low.Do one of the following steps:

  • Adjust the ringing level from the front panel using the volume up/down keys.
  • Check same status of handset, headset (if connected) and through the Hands-Free Speakerphone.
The phone does not ring.Outbound or inbound calling is unsuccessful.Do one of the following steps:

  • Place a call to the phone under investigation. Check that the display indicates incoming call information.
  • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

Polycom 650 Displays

SymptomProblemCorrective Action
There is no display. The display is incorrect. The display has bad contrast.Power is not correctly applied to the SoundPoint IP 650 SIP phone.Do one of the following steps:

  • Check that the display is illuminated.
  • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
  • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
There is no display. The display is incorrect. The display has bad contrast.The contrast needs adjustment.Do one of the following steps:

  • Refer to the article on Display Contrast.
  • Reboot the phone to obtain a default level of contrast. Refer to the article on Restarting your phone.
There is no display. The display is incorrect. The display has bad contrast.Outbound or inbound calling is unsuccessful.Do one of the following steps:

  • Place a call to the phone under investigation. Check that the display indicates incoming call information.
  • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.
The display is flickering.Certain type of older fluorescent lighting causes the display to appear to flicker.Do one of the following steps:

  • Move the SoundPoint IP 650 SIP phone away from the lights.
  • Replace the lights.

Polycom 650 Audio

SymptomProblemCorrective Action
There is no audio on the headset.The connections are not correct.Do one of the following steps:

  • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
  • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted).

Polycom 650 Phone Settings

As an option on your Polycom SoundPoint 650 phone, your headset can be permanently enabled. This is especially useful for regular headset users.

To do this:

  • Press Menu button.
  • Select Settings followed by Basic, Preferences, Headset Memory.
  • Use the Up Arrow or Down Arrow arrows and Select soft key to enable Headset Memory Mode.
  • Press Menu button to return to the main menu.

Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

You can also activate Headset Memory Mode as follows:

  • Press Headset button twice.
    The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated.
  • Pressing Line Key button or Answer soft key to receive a call will now connect to your headset automatically.

Polycom SoundPoint 650 Headset memory Mode

During a call on your Polycom SoundPoint 650 phone, press the Mute button. The key lights up and a flashing microphone on the graphic display indicates that the other party (or parties) cannot hear you.

Mute button

Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

To turn off Microphone Mute, press Mute button again.

To prevent your Polycom 650 phone from ringing on incoming calls:

Press Do Not Disturb button to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.

To disable Do Not Disturb, press Do Not Disturb button again.

Multiple Lines and Do Not Disturb

If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using the Up Arrow and Down Arrow buttons.

When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “X” beside the line indicator on the display.

Note – The Do Not Disturb feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.

Polycom SoundPoint 650 Do Not Disturb

Press the Volume keys to adjust the handset, headset and hands-free speaker volume during a call on your Polycom SoundPoint 650 phone.

Pressing these keys in the idle state adjusts the ringer volume.

Volume buttons

Note – To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator.

Hands-free Speakerphone volume settings will be maintained across calls.

The time and date appears on the graphic display of the Polycom SoundPoint IP 650 SIP phone.

If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

You have control over the format of the time and date display and can turn the Polycom 650 display for time and date off.

To configure the Time and Date:

  • Press Menu.
  • Select Settings followed by Basic, Preferences, Time & Date.
  • Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

Polycom SoundPoint 650 Time & Date 1

Scroll through the options under each of these selections using the Up Arrow and Down Arrow keys. Press the Valid Key soft key to confirm your choice. Press Menu or the Exit soft key repeatedly to return to the idle display.

Polycom SoundPoint 650 Time & Date 2

To adjust the contrast on the display of your Polycom 650 SoundPoint phone to a comfortable level:

  • Press Menu.
  • Select Settings followed by Basic, Contrast.
  • Press the Up Arrow or Down Arrow soft keys to increase or decrease the display contrast. You can also use the volume keys to increase or decrease the diplay contrast.
  • Press the Ok or Cancel soft keys to accept or cancel changes.
  • Press Menu or the Exit soft key repeatedly to return to the idle display.

Polycom SoundPoint 650 Display Contrast

You can select from various different ring types to distinguish between lines. Or, to have a different ring from your colleagues / neighbor’s on your Polycom SoundPoint 650 phone.

You can set distinctive incoming ringing tones for contacts in your local directory.

To change the incoming ring to a desired sound:

  • Press Menu button.
  • Select Settings followed by Basic, Ring Type.
    Optional – If multiple lines are configured on your phone, first select the line to change from the list using the arrow keys.
  • Using the arrow keys, highlight the desired ring type.
  • Press the Play soft key to hear the selected ring type.
  • Press the Select soft key to change to the selected ring type.
  • Press Menu button or the Exit soft key repeatedly to return to the idle display.

Polycom SoundPoint 650 Ring Type

You can customize your Polycom SoundPoint 650 phone, so that you can distinguish different parties, via a distinctive ring type.

To set a distinctive ring type for a particular contact:

  • Press Directories.
  • Select Contact Directory.
  • Use Up Arrow and Down Arrow keys to scroll through the list to find the contact you wish to specify a special ring type for. You can also use the * key to Page Up and the # key to Page Down.
  • Press the Edit soft key and scroll down to the Ring Type.
  • Enter the number corresponding to one of the ring types available.
    Optional – To remove an existing value, press Down Arrow followed by Delete key key.
  • Press Directories or the Exit soft key repeatedly to return to the idle display.

Note – This feature is local to the phone, and may be over-ridden by your organization’s settings. For more information, contact your system administrator.

Polycom SoundPoint 650 Distinctive Ring

Many languages are supported by the Polycom SoundPoint IP 650 SIP phone.

To change the language on your Polycom 650:

  • Press Menu button.
  • Select Settings, Basic, Preferences, Language.
  • Scroll through the list of available languages and press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice.
  • Press Menu button or the Exit soft key repeatedly to return to the idle display.

Polycom SoundPoint 650 Multilingual Support

More Polycom phone user guides

Need information on another type of Polycom handset? Check out further user guides here;

Fastmetrics is currently offering unlimited Polycom VVX 310 or Yealink T42G IP business phones for all new voice customers.