How To Forward Phone Calls

You can choose to forward calls to another phone number or extension based on a set of rules. For example, when my phone is busy I want it to ring a different number.

Select Answering Rules from the top menu.

Web Interface Forward Calls 1

Select Add Rule at the top right.

Web Interface Forward Calls 2

Select a Time Frame from the Time Frame drop down box. If you have not created a suitable time frame you can do so from the Time Frames menu.

Web Interface Forward Calls 3

Select the type of forwarding that best suits your needs. A description of the different types of forwarding can be found on the Forwarding Features page. In this example when my phone number is busy during business hours it will instead ring to 1(415)555-5555. Click Save.

Web Interface Forward Calls 4

Note that in cases of conflicting rules the rule on the top of the list takes priority.

In the above example the “do not disturb during business hours” rule never takes effect because the default “always ring my extension” rule is ranked above it. You can fix this by dragging the ”do not disturb” rule above the default rule.

Web Interface Forward Calls 5

About Fastmetrics, Inc. Building & Business ISP

Since 2002, Fastmetrics is the Bay Area's only dedicated business ISP. We provide telecommunication services in California and the San Francisco Bay Area. Reliable service - backed by better live and local support. From install to 24-7 proactive monitoring, get treated like a VIP customer. Not a number by a faceless call center. We specialize in managed business internet and phones, dedicated high speed business fiber internet, business WiFi, SIP voice solutions / UCaaS and managed network services. We are a Microsoft and Cisco Meraki Partner. Our team are Certified Cisco Specialists, Ubiquiti Enterprise Wireless Accredited and Polycom Authorized Solution Advisors. We take care of your business network, so you can focus on growth.

Microsoft Partner logo - Fastmetrics Cisco Certified Specialist Ubiquiti Enterprise Wireless Admin (UEWA) Accredited

ISP Quotes