How To Forward Phone Calls

You can choose to forward calls to another phone number or extension based on a set of rules. For example, when my phone is busy I want it to ring a different number.

Select Answering Rules from the top menu.

Web Interface Forward Calls 1

Select Add Rule at the top right.

Web Interface Forward Calls 2

Select a Time Frame from the Time Frame drop down box. If you have not created a suitable time frame you can do so from the Time Frames menu.

Web Interface Forward Calls 3

Select the type of forwarding that best suits your needs. A description of the different types of forwarding can be found on the Forwarding Features page. In this example when my phone number is busy during business hours it will instead ring to 1(415)555-5555. Click Save.

Web Interface Forward Calls 4

Note that in cases of conflicting rules the rule on the top of the list takes priority.

In the above example the “do not disturb during business hours” rule never takes effect because the default “always ring my extension” rule is ranked above it. You can fix this by dragging the ”do not disturb” rule above the default rule.

Web Interface Forward Calls 5

Dedicated Business Services

Fiber Internet Service

  • ○ Managed fiber connectivity
  • ○ Unlimited bandwidth
  • ○ Fiber to 10 Gbps symmetric
  • ○ Free install & setup

EoC Service

  • ○ Faster install time
  • ○ Upgrade that legacy T1 line
  • ○ EoC speeds to 30 x 30 Mbps
  • ○ Free hardware & monitoring

Dedicated Ethernet

  • ○ Point to point connectivity
  • ○ Scale your network, faster
  • ○ Direct cloud connections
  • ○ Local SF network support


  • ○ Free calls & texts
  • ○ Free phones & apps
  • ○ Add tools, apps & CRMs
  • ○ Flat service fee - ALL features