Case Study: Multi-Office Bay Area Pediatrics Practice

Fastmetrics case studies highlight real outcomes from the use of our managed services, across voice, fiber, WiFi and more. In each case study we illustrate a customer problem, the solution we provide, results and a customer testimonial. All our customers enjoy live and local support in the San Francisco Bay Area. View, download or save a PDF version of this specific metricVOICE case study here.

Problem: Overcharged & Underserviced For Business Phone Service

A multi-office Bay Area based pediatrics practice approached Fastmetrics to fix a long time problem with their business phone system. Families rely on the practice’s call center receptionists and telephone advice nurses for vital information, but the practice was being overcharged and underserviced for a business phone system from a major national provider. Fastmetrics agreed to improve the practice’s communication system and add more flexibility, so they could more effectively interact with patients’ families.

 


“With our new Fastmetrics phone system, when shelter-in-place was issued we were able to pivot literally overnight to have the majority of our staff working from home the next day…Fastmetrics has truly been a gamechanger for us”

– Steve, Executive Director – Tamalpais Pediatrics, Larkspur & Novato

tamalpais pediatrics logo


 

Solution: metricVOICE Upgrade, New Phones & Support For A Better Price

Fastmetrics was attentive to the practice’s immediate need and delivered a new level of service for a better price, a true upgrade. We implemented and set up new equipment and a phone system exactly how the client needed it to work. Following COVID-19 stay at home orders, the practice was able to implement our metricVOICE solution overnight at home without disruptions to communications or business, and employees were able to convey information safely.

Results: More Adaptive Comms & Higher Levels Of Customer Service

Communications, productivity, and efficiency have remained consistent for the pediatric practice despite unprecedented quarantine protocols. Seamless internal and external communications continued even with newly set up remote staff, working from home. The practice was able to adapt immediately to meet patient care and contact needs due to the phone system implemented by Fastmetrics. All at a lower cost with higher levels of customer service.

Services Supported For Tamalpais Pediatrics:

metricVOICE: Adaptive Business Voice & UCaaS Solution

All features included with metricVOICE for a flat monthly service fee, can be seen here in this voice features list.

About Fastmetrics, Inc. Building & Business ISP

Since 2002, Fastmetrics has connected Bay Area businesses and buildings with reliable business Internet and voice services. As a preferred local business ISP, we empower businesses to grow and communicate more effectively. Our network engineers and local support team provide solutions to unique challenges.