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  • Programs MS Outlook Leaves Running

    Programs MS Outlook Leaves Running

    List: Programs Microsoft Outlook Leaves Running

    Microsoft Outlook email has a tendency to have multiple processes running, most of which are invisible to the user. If there is already a process running for Outlook, the next time you attempt to open MS Outlook, it will not display anything. It is running, you just cannot see it. Click the link below for instructions on how to resolve this problem.

    Antivirus programs that support scanning email for viruses: These types of programs will tend to keep Outlook email open. Disable email scanning and Outlook should close correctly. It’s perfectly safe to disable this setting – it gives you advanced warning of viruses but as long as you can control your urge to open every attachment you receive, you’ll be just as safe with it disabled.

    The antivirus programs that can affect Outlook include, (but are not limited to), the following programs:

    • Kaspersky Antivirus Pro Version 5
    • Panda AntiVirus Outlook Plug-In (pavexcli.dll)
    • Norton Antivirus with e-mail scanning and script blocking enabled

    Need hands-on assistance troubleshooting your Outlook email?

    Existing Fastmetrics email customers can setup a remote support session with a Fastmetrics Email Technician, using logmein123.

    The following is list of common ‘add-ins’ which are are known to keep Microsoft Outlook running after it’s closed:

    • Outlook Change Notifier – Apple iTunes add-in for syncing with iPhones, iPods etc
    • WinFax Pro. Disable WinFax or remove the WinFax Fax log from the profile. Remove them by opening Tools, Options, Mail Setup tab, Data Files and delete if present
    • ActiveSync (especially when a PDA is cradled)
    • Blackberry software
    • Stamps.com (when using address from Outlook’s Contacts)
    • Outlook Express (when sharing Contacts with the Windows Address Book (WAB)
    • Franklin Covey Plan Plus
    • Mapilab’s Messenger Journal utility
    • Earthlink’s Spamblocker (the installation file is ELSBSetup.exe)
    • Outlook Attachment Sniffer
    • TechSmith’s SnagIt 7 with Outlook integration enabled
    • Cloudmark Spamnet
    • OneNote 2003 (with Outlook 2000)
    • Fourelle Venturi Client
    • Internet Download Manager – uninstall
    • iProtectYou
    • TMAntispam – the antispam part of Trend Micro’s PCCillin Internet Security 2005 suite
    • Infuzer
    • FSecure 2005 antispam add-in
    • Prophet 2004 (by Avidian) – check for updates
    • Intuit Quickbooks
    • iTunes calendar sync add-in
    • iPhone add-in
    • ABBYY FineReader 9.0
    • WMPNETWK or sharing files within MS media player 11

    Some other possible causes:

    • A corrupt *.SRS (send and receive profile file)
    • Setting Outlook’s Empty deleted items when closing option can cause Outlook to close slowly
  • Winmail.dat File Causes & How To Open Them

    Winmail.dat File Causes & How To Open Them

    What Is A Winmail.dat File?

    Microsoft Outlook automatically generates a winmail.dat file when an Outlook email user composes and sends a message using the Rich Text Format or HTML Format. These formats attach the .dat file to the the end of the email message. But what is a winmail.dat file, really? A winmail.dat file contains email formatting information, in an unreadable form for humans. Microsoft Outlook uses this data on the receiving end to display email messages correctly.

    Unfortunately, Outlook is the only email client program that utilizes winmail.dat information. This means anyone not using Outlook, who receives and opens an email in the HTML or Rich Text format, will find a winmail.dat file attached as well.

    What Causes Winmail.dat Files?

    Microsoft Outlook has many options, one of which is the ability to send emails using different text formats. As useful as these extra formats might be, this is the ultimate cause of winmail.dat files which might require additional programs to open. Winmail.dat files are created and can cause problems for users of webmail and email clients such as Eudora, Gmail, Yahoo, etc.

    How To Fix Winmail.dat File Problems

    If you know your regular email recipients do not use Outlook, or to eliminate winmail.dat problems for your recipients completely, there are a couple of options within your Outlook program.

    Option A: Every time you send an email message within Outlook. Compose a new email message as per normal. Before sending it, select Format > Plain Text from the menu bar, then send your message.

    Option B: Change your DEFAULT sending mode in Outlook, thereby sending all email messages as plain text.

    Outlook 2007 & older: Select Tools > Options > Email Format > Internet Options.

    Select Plain Text from the drop down menu. Press OK.

    Outlook 2010 and 2013: Click File > Options > Mail. Scroll towards the bottom of the dialog box.

    Under the Message Format section, where it says; “When sending messages in Rich Text format to Internet recipients:” select Plain Text from the drop down menu.

    Press OK.

    Both Options A and B will prevent winmail.dat problems for non Outlook email recipients. It’s completely up to you as a user which option you select.

    How To Open Winmail.dat Files

    Do you need access to Winmail.dat files? Check out Winmaildat.com for a handy tool. It looks like this and is very simple to use;

    what is winmail.dat file

    Video: How to Fix Winmail.dat Attachments in Outlook

    As a further more updated resource, check out this June 11th 2019 video from Gordon of Gimmio. The video provides a step by step guide on what winmail is and how to stop winmail.dat files being sent with Outlook, on the latest version of Windows.

    Video transcript: Hi. My name is Gordon from Gimmio and today we’re going to talk about how to fix the Winmail.dat attachments being sent out from Outlook. Now Winmail.dat attachments are sent out from Outlook when you compose your email in Rich Text format because this is the way that it sends to the recipient information about how your text is formatted in your email. So I will show you what I mean by that. If you click on “File” and then go to “Options,” in your Outlook and then click on “Mail,” you will notice here where it says “Compose messages in this format”. I’ve got three options, your HTML, Rich Text, and Plain Text.

    In HTML format, the formatting of the text is actually inside the HTML code itself and with Plain Text, there is no formatting of the text at all. It’s just plain text whereas with Rich Text, you can actually format a text to have bolding and italics and other features in there. The only way that you can send that information to your recipient is in a Winmail.dat file which is like an Outlook proprietary way of sending information over to your recipient if you use Rich Text. So basically the way to fix – if you’re sending Winmail.dat attachments to your recipients, the way to fix it and most common and easiest way to fix it is just to click here and select “HTML”. Most of the time if you’re sending Winmail.dat attachments, you will find that it’s most likely selected under “Rich Text”.

    Now you want to select “HTML” and another thing you want to do as well is you want to actually scroll down until you see this part here under “Message Format” where it’s sending messages and rechecks format to internet recipients. You will want to convert it to HTML format. So most likely if you’re sending Winmail.dat attachments, you’ve got this option selected, which says “Send using Outlook Rich Text format”.

    Now you always want to convert it to HTML format. So basically that should be set to “Convert to HTML Format” and the top part should be set to HTML Once you’ve done that, you hit “OK”. You should be able to compose a new email and you should no longer get Winmail.dat attachments coming through. Now there is actually an exception to that though, which is that if you’re still getting Winmail.dat attachments coming – sending through when you send to your recipients, what you will need to do is you will need to clear your auto complete cache.

    Now auto complete cache is when you simply start typing an email and you can see the email address is here coming up for suggestions. Now what happens here is if you’ve typed an email before, if you sent an email before to someone, the format that you’ve sent them an email to in the past is actually stored in this auto complete file.

    So let’s say for example this top one here. Let’s say in the past I’ve sent them an email in Rich Text format. What will happen is even after I’ve changed it to HTML format, if I don’t clear this auto complete entry, the email itself will be sent using Rich Text format because that is the way the email was sent the last time I sent the email to this person here. So basically you’ve got to clear this list of people in order for that setting to take effect which I will show you how to do that right now.

    If you click on “File” and then just go to “Options” and then go to “Mail” and then just scroll down and there’s a button there that says “Empty Auto Complete List”. You just click on that one and then that will get rid of your auto complete and then again click “OK” and then once you send a new email, you should no longer be sending Winmail.dat attachments. Now if you are for some reason not able to set your Outlook settings the way I’ve just shown you, you can actually do this whole step using the Windows Registry.

    Now I will just warn you, before you start editing the Windows Registry, it’s quite important to know what you’re doing there because if you don’t edit it correctly, you can actually cause some irreparable damage to your computer. The Windows Registry is basically where all the important settings on your PC are kept and if you don’t edit it correctly, you could cause some serious damage. So yeah, before you go ahead, just make sure you know what you’re doing. So I will show you how to do it now. If you just right click there out on your Start menu and click “Run” and then you just type in “regedit” like that and then click “OK” or press “Enter”.

    You might get a warning pop-up saying, “Do you want to open the program?” and you just hit “Yes” for that. Now what you will want to do is you will want to navigate to this path here. So if you have a look here at the top, I’ve gone to “HKEY CURREN USER” and then “Software” and then “Microsoft” and so on and so on. So you want to get to here. So you can see the different Office versions here. You will find the Office versions if you’re interested. Most of the time, you will pick out the latest one, which is 16 in this case for me.

    But the Office versions actually correspond with the different Office versions that have been released by Microsoft. So if you want to have a look at that, just check it out on our blog post, which I will link to in the description of the video. Now what you would want to do here is if you just go to “Preferences” here and then just right click on it and click “New” and then “DWORD 32 Bit Value”.

    Now for the name of it, we want to call it “Disable TNEF” and then hit “Enter” for that and then just right click on that new key that we’ve made and then click “Modify” and then what you will want to do for the value data, you want to make it 1 and you will want to make it hexadecimal for the base there and then click “OK”.

    Now what you will want to do is just close your “regedit” editor and close your Outlook and reopen it again and this should achieve the exact same thing that we just showed you earlier in your Outlook options. If you haven’t already, give our email signature generator a try. It’s free to use. You get a seven-day free trial and you can create some really amazing email signatures for your whole team.

    There’s a few free layouts you can choose from. Quite a few premium ones that you can choose from. When you create email signatures in Gimmio, you can easily apply a whole bunch of settings to your staff or just to your email signature. So what I mean by that is for example, for the address, you could apply it to all signatures in the group or you can apply it just at this signature.

    That makes it really, really easy to standardize your email signatures throughout your whole company and makes it easy to duplicate signatures as well. Hope this has been helpful to you and thanks very much for watching. See you next time.

  • Microsoft Outlook Will Not Open

    Microsoft Outlook Will Not Open

    MS Outlook Does Not Open?

    MS Outlook is not opening? If your Microsoft Outlook will not open, there could a few reasons why. Outlook has a tendency to leave multiple processes running in the background, most of which are invisible to a computer user. If one of these processes is already running, attempting to open Outlook again will not display anything. Outlook is actually running already, you just can not see it. If you’re experiencing a problem with Outlook not opening, the following guidance will help you troubleshoot Outlook not starting.

    Programs Which Keep Microsoft Outlook Email Open

    If your Microsoft Outlook is actually already open, but you just can’t see it, click here to see a list of possible programs and software that might be causing Outlook to remain open.

    Troubleshooting MS Outlook When It Will Not Open

    Step 1: If your Microsoft Outlook will not open, the first step is to open Windows Task Manager. There are a couple of options to do this, but the most efficient way to open Task Manager is to press the Ctrl, Alt & Delete buttons at the same time.

    Outlook will not open 3

    Step 2: When the Windows Task Manager window appears, select the Processes tab – the second tab on the left at the top of the window.

    Step 3: Now you can start to end those invisible background processes that Outlook has left running on your computer, which are causing your Outlook to not open.

    Step 4: Look for a process named OUTLOOK.EXE

    Step 5: Click on that process in the list.

    Step 6: Click on the End Process button, at the bottom right of the Task Manager window.

    Outlook will not open 4

    Repeat steps 3 to 6 for each process Outlook has left running. Remember to check this list of programs that may keep Outlook running.

    Step 7: When you see the below warning dialog after completing Step 6, it is normal. Press the Yes button.

    Outlook not opening

    MS Outlook Still Doesn’t Open?

    Still can’t open MS Outlook? After ending all the above possible processes, if Outlook will still does not open, try uninstalling and reinstalling the program. If a business, contact your IT help desk or email provider. For Fastmetrics email customers only, please contact Fastmetrics support. One of our techs can investigate further why Outlook wont open, or can start a www logmein123 com remote support session on your desktop if required.

  • Set up Exchange on Android with Lollipop

    Set up Exchange on Android with Lollipop

    Select Settings.

    setup exchange android

    Under the general tab select Accounts and Sync.

    setup exchange android

    Select Add Account.

    setup exchange android

    Select Microsoft Exchange.

    setup exchange android

    Enter your email address and select Manual Setup.

    setup exchange android

    Enter you email address and the rest of the required information.

    setup exchange android

    Select Next and it will begin to connect to the server.

    setup exchange android

    Select what you want to sync and click Next.

    setup exchange android

    Enter the name of the account WORK and your full name then select DONE.

    setup exchange android

  • Eudora POP set up for Mac

    Eudora POP set up for Mac

    How to configure your email client on Mac

    Step 1: Open Eudora and select Personalities, click New, enter your name and click Enter. Make sure that the personality name is still selected and click Edit.

    Step 2: Under Checking Mail enter your full email address as your username and mail.fastmetrics.com as your mail server and SMTP server. Enter a real name and your full email address again.

    Eudora Mac 1

    Step 3: Select Sending Mail and enter mail.fastmetrics.com as the SMTP server and click Ok.

    Eudora Mac 2

    Step 4: After the account has been configured, select the personality and select SSL. Select Require TLS for all except alternate port and click Ok to save.

    Eudora Mac 3

  • Set up POP email account on Mac

    Set up POP email account on Mac

    Step 1: locate the mail icon at the bottom of your desktop.

    POP Mac 1

    Step 2: click on the mail icon.

    POP Mac 2

    Step 3: select Preferences from the Mail menu.

    POP Mac 3

    Step 4: you will see the accounts window, click on the plus sign located at the bottom left.

    POP Mac 4

    Step 5: enter your account information and your password. Then press Continue.

    POP Mac 5

    Step 6: you will see this error message. Click Connect.

    POP Mac 6

    Step 7: select POP. Enter any Description you wish. Incoming Mail Server must be mail.fastmetrics.com. For User Name enter your full email address. Enter your Password, then press Continue.

    POP Mac 7

    Step 8: enter any Description you wish. This will be handy when you have multiple accounts set up. Outgoing Mail Server must be mail.fastmetrics.com. For User Name enter your full email address. Enter your email Password. Then press Continue.

    POP Mac 8

    Step 9: you will now be shown your account settings. If you want to keep a copy of emails on the server unselect Take Account Online. To finish adding the account click Create.

    POP Mac 9

    Step 10: OPTIONAL but recomended to unselect Remove copy from server after retrieving a message.

    POP Mac 10

    Step 11: to bring your account online you must open Mac Mail and select the tools icon located on the bottom left corner. Click Take All Accounts Online. Now you will begin to see all your incoming emails.

    POP Mac 11

  • Set up IMAP email account on Mac

    Set up IMAP email account on Mac

    Step 1: locate the mail icon at the bottom of your desktop.

    IMAP Mac 1

    Step 2: click on the mail icon.

    IMAP Mac 2

    Step 3: select Preferences from the Mail menu.

    IMAP Mac 3

    Step 4: you will see the accounts window, click on the plus sign located at the bottom left.

    IMAP Mac 4

    Step 5: enter your account information and your password. Then press Continue.

    IMAP Mac 5

    Step 6: when this error message appears, just press Connect. This is normal.

    IMAP Mac 6

    Step 7: for Account Type select IMAP. Enter whatever Description you prefer. The Incoming Mail Server must be mail.fastmetrics.com. For User Name enter your full email address. Enter your email Password. Then click Continue.

    IMAP Mac 7

    Step 8: enter whatever Description you prefer. The Outgoing Mail Servermust bemail.fastmetrics.com. Place a check mark by Use Authentication. For User Name enter your full email address. Enter your email Password. Then click Continue.

    IMAP Mac 8

    Step 9: you will see a window with your account settings. Make sure there is a check mark by Take Account Online. Click Create.

    IMAP Mac 9

  • Setting Up a CalDAV Account: General FAQs, How To Set Up a CalDAV Account on Mac, and More of Your Questions Answered

    Setting Up a CalDAV Account: General FAQs, How To Set Up a CalDAV Account on Mac, and More of Your Questions Answered

    Step 1: locate the calender icon at the bottom of your desktop.

    CalDAV Mac 1

    Step 2: click on the calender icon.

    CalDAV Mac 2

    Step 3: select Preferences from the iCal menu.

    CalDAV Mac 3

    Step 4: on the accounts window select the Accounts tab. Then click in the plus symbol located at the bottom left to add a new account.

    CalDAV Mac 4

    Step 5: select CalDAV. For User Name enter full email address. Enter your email Password. The Server Address must be mail.fastmetrics.com. Then click Create.

    CalDAV Mac 5

    Step 6: your account is now set up. You may close the accounts window.

    CalDAV Mac 6

    What Is a CalDAV Account?

    CalDAV is a protocol for sharing calendars that was proposed by Apple. Similar to the CardDAV protocol, CalDAV makes use of the WebDAV protocol to share calendar data in the iCalendar format. 

    This protocol allows multiple devices and apps to access your calendar data, simplifies cooperative planning, and gives you greater control over data sharing settings. 

    The CalDAV protocol relies on the internet to work and requires data to be stored on a central server. Thanks to this, apps and devices can connect to the server independently and synchronize data. 

    How Do I Sync the Calendar With My Mac Using CalDAV?

    To sync your calendar with your computer running a MacOS or other Apple device, you’ll need to add your account type to your Mac calendar following the steps we outlined earlier. 

    By default, the calendar will sync with your Mac every 15 minutes, but if you’d like to change the frequency, follow the steps below: 

    1. Launch your Apple Calendar
    2. In the top toolbar, click Calendar > Preferences
    3. Click on the Accounts tab.
    4. In the accounts pane on the left, click on the account you want to synchronize.
    5. Under Account Information, locate Refresh settings.
    6. Choose the Refresh frequency from the dropdown menu or choose Manually to manually perform a CalDAV sync of your calendar data. 

    How Do I Set Up a CalDAV Account Password?

    So, how do you create a CalDAV account password? We can guide you. 

    Your CalDAV password is the same password for the account whose calendar is being synced to your Mac computer. You can get this information from your calendar provider or your IT department. 

    What Is My CalDAV Server Information?

    To configure your CalDAV account on your Mac, you’ll need your server address, email address, and email password. The server address must be mail.fastmetrics.com. If you have trouble with your email administrator or your password, contact your IT department for help obtaining it.

    How Do I Create a CalDAV Account?

    Your CalDAV account will be created for you by your IT department, and it will use the same email address and password as your company email account. You’ll then need to set it up on your Mac by launching your built-in Calendar app and following the previously described steps. 

    How Do I Synchronize and Set Up a CalDAV Account on Mac Outlook?

    Currently, Outlook for Mac doesn’t support the CalDAV or the CardDAV protocol. Therefore, you will need to use the built-in Calendar application to sync and set up a CalDAV account on Mac

    However, you can sync an iCal server with Outlook for Mac. You’ll need to subscribe to the iCloud calendar and add it to Outlook Web Access. Once you’ve done that, it will instantly act as a CalDAV synchronizer with Outlook for Mac. Here’s how: 

    1. First, log in to your iCloud account using your preferred browser.
    2. Go to the Calendar section and tap the Share icon next to the calendar you want to sync with Outlook.
    3. Tick the box next to Public Calendar and then Copy the generated link.
    4. Open a new tab in your browser and go to Outlook Web Access.
    5. Click on the Calendar icon in the navigation pane on the left.
    6. Click Add Calendar and then tap From Internet.
    7. Paste the link you copied from iCloud. Enter a name for your CalDAV Calendar and choose whether the calendar will be added to My Calendars or Other Calendars
    8. When you’re done, click the Import button. The calendar will then be visible in your Calendars list, and it will show up in the calendar section in Outlook for Mac.
  • Set up CardDAV account on Mac

    Set up CardDAV account on Mac

    What Is CardDAV & How To Set Up On Mac / iPhone

    Learn about CardDAV and how to set it up on your Mac and iPhone with the below step by step guide. Also included are FAQs to answer your common questions about syncing data and contact information.

    Step 1: locate the address book icon at the bottom of your desktop.

    CardDAV Mac 1

    Step 2: click on the address book icon.

    CardDAV Mac 2

    Step 3: select Preferences from the Address Book menu.

    CardDAV Mac 3

    Step 4: on the accounts window select the Account Information tab. Then click in the plus symbol located at the bottom left to add a new account.

    CardDAV Mac 4

    Step 5: select CardDAV. For User Name enter your account name, followed by the domain name in parenthesis. For example, if your full email address is testaccount@fastmetrics.com, then enter testaccount, followed by (fastmetrics.com). Enter your email Password. The Server Address must be mail.fastmetrics.com:80. Be sure to include “:80” at the end – otherwise an error will occur. Then click Create.

    CardDAV Mac 5

    Step 6: your account is now set up. You may close the accounts window.

    CardDAV Mac 6

    How To Set Up a CardDAV Account on Mac + iPhone: Your Frequently Asked Questions, Answered

    What Is CardDAV?  

    CardDAV is an open internet protocol that’s used to sync contact data on your phone. CardDAV is based on the WebDAV protocol and uses vCard format to sync contact information. This protocol is used to sync corporate contacts from the CardDAV server to a business or corporation’s managed mobile devices

    How To Reset CardDAV Password

    Your CardDAV account password is the same password that you use for your email account. If you get a message stating that your CardDAV password is incorrect, you may need to reset it. To do this, all you have to do is reset your email password. Then try logging in again with the correct password. It should now work. 

    How To Set Up iPhone CardDAV

    Setting up a CardDAV account on your iPhone isn’t complicated, but there are specific setup directions you need to follow. 

    Step 1: Go to Settings > Contacts. Then click on Accounts > Add Account. On the screen that appears, click Other

    Step 2: Under Contacts, click Add CardDAV Account. Enter your server address information: mail.fastmetrics.com:80. Don’t leave out the 80 at the end. Otherwise, you might run into errors, and the CardDAV sync won’t happen properly. 

    Step 3: Enter your email username by entering your account name and then your domain name in the parenthesis. For example, if your email account is example@example.com, you’d enter example(example.com)

    Step 4: Enter your email password and enter a description of the account so you can easily recognize it. 

    Step 5: Tap Next, and your accounts will appear in your contacts app along with all the other contacts you have saved on your iPhone.

    How To Fix “CardDAV Account Verification Failed”

    If you’re running into verification issues or receive this warning during setup, you can try the following steps.

    1. Go through the settings and make sure you input all information and enter the password for the CardDAV account properly.
    2. Delete the account and try adding it again from scratch to see if that remedies the problem.
    3. Reset your email account password.
    4. Delete and re-add the account with the new password.
    5. Ensure the account you’re trying to add doesn’t have two-factor authentication enabled.

    If you still can’t set up the CardDAV account on your iPhone, get in touch with your account administrator or contact support so we can troubleshoot the issue with you.

    How To Fix “Can’t Add Contacts to CardDAV Account” on Your iOS Device

    This is a common issue that occurs if you have another account set up as the default account for storing webmail contacts on your iPhone. It’s also easy to fix. Simply go to your iPhone’s settings and tap on the Contacts app. Click on Default Account and select your CardDAV accountYou should then be able to add new personal contacts, import contacts to your CardDAV account, and otherwise access your address book with no issues. 

    Was your question not answered here? Feel free to check out our online support hub or get in touch with us directly if you are an existing Fastmetrics customer. We’re more than happy to help you navigate these issues and get CardDAV configured properly.

    More Mac & iOS Email Guides

    For more information and guidance on how to set up your Mac, iOS or iPhone email, check out some of the following how to guides with further step by step instructions;

  • Polycom 335 Parts List

    The following items are included in your SoundPoint® IP 335 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator.

    Polycom SoundPoint® IP 335 SIP

    Polycom IP 335 - Parts List 1

    Handset & Handset Cord

    Polycom IP 335 - Parts List 2

    Phone Base

    Polycom IP 335 - Parts List 3

    Network / Power Cable

    Polycom IP 335 - Parts List 4

    Quick Start Guide

    Polycom IP 335 - Parts List 6