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  • Change your Email Password

    Change your Email Password

    Your password must contain:

    • At least 8 characters.
    • At least one number.
    • At least one capital letter.
    • At least one lower case letter.

    In addition, your password must contain at least one of the following symbols:

    • !”/$%?&*()_+-=[]{};±@£’.)

    Your password must not be based on your email address. So if the account name is “account@domain”, you cannot use the password “%Account123” or “%Domain123”.

    Log into the web interface for your email account by typing mail.fastmetrics.com in the navigation bar of your browser. You will see this form in the web page that appears.

    For Username enter your full email address. For Password enter your existing password. For Layout leave the default setting of LookOut. Click Sign In.

    Change Password 1

    In the upper right hand corner of the LookOut email window, click on Settings. This control is circled in blue.

    Change Password 2

    In the lower left corner of the Settings window, click on Password. This control is circled in blue.

    Change Password 3

    Enter your current password, new password and repeat your new password. We recommend that you also provide an Alternate E-Mail address. If you should ever forget your password, this alternate address will be used to send you an email reminding you what your password is. Click on the Save button.

    Change Password 4

    Confirm the change by clicking on the Yes button.

    Change Password 5

    Your password has now been changed. Click on the OK button.

    Change Password 6

    Click on the Close button in the bottom right corner of the Settings window. This control is circled in blue.

    Change Password 7

  • Webmail Login

    Webmail Login

    How do I log in to access my email from my browser?

    Important – In order to view all your email online you need to use IMAP or MAPI for your Outlook account.

    Open a browser window and type in mail.yourdomain.com. Please replace yourdomain with your actual domain name.

    Webmail Login 1

    Enter your Username and Password. This is the same Username and Password that you use to log into your mail account in your own computer. For Layout you can select a particular style from the dropdown menu. Choose from LookOut, Pronto, or the Basic layout. Then press Enter.

    Webmail Login 2

    Here’s an example of the email client you’ll see after logging in.

    Webmail Login 3

  • Email Spam Filter – Log In

    To log into metricSCRUB, open your browser of choice and click on or enter; metricscrub.fastmetrics.com (https://metricscrub.fastmetrics.com will redirect to https://portal.mailanyone.net/login).

    Note: metricSCRUB is now powered by the VIPRE E-mail Security solution. After entering in the above URL or clicking on the above link, you will land on this page, with the following log in screen;

    VIPRE email security and malware protection solution - log in screen
    VIPRE Email Security – Log In Screen

    If you are a Fastmetrics metricSCRUB customer, enter your full email address, followed by your metricSCRUB password. If you are having problems logging in please click on Forgot Password?. You will receive an email requesting you to reset your metricSCRUB password.

  • Polycom 650 Troubleshooting

    Polycom SoundPoint 650 Power and Startup

    Symptom Problem Corrective Action
    There are power issues. The SoundPoint IP 650 SIP phone has no power. Do one of the following steps:

    • Verify that no lights appear on the unit when it is turned on.
    • Check if the phone is properly plugged into a functional AC outlet.
    • Make sure that the phone isn’t plugged into a plug controlled by a light switch that is off.
    • If plugged into a power strip, try plugging directly into a wall outlet instead.
    • Try the phone in another room where the electricity is known to be working on a particular outlet.

    Polycom 650 Controls

    Symptom Problem Corrective Action
    The dial pad does not work. The dial pad on the SoundPoint IP 650 SIP phone does not respond. Do one of the following steps:

    • Check for a response from other feature keys or from the dialpad.
    • Place a call to the phone from a known working telephone. Check for display updates.
    • Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server.
    • Press the Menu key followed by System Status and Network Statistics. Scroll down to see if LAN port shows active or Inactive.
    • Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub port connected to the telephone is operational (if not accessible, contact your system administrator).
    • Before restarting your phone, contact your system administrator, since this may allow more detailed troubleshooting to occur before losing any current status information.

    Access to Screens and Systems

    Symptom Problem Corrective Action
    There is no response from feature key presses. The SoundPoint IP 650 SIP phone is not in active state. Do one of the following steps:

    • Press the keys more slowly.
    • Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status, for example.
    • Press Menu followed by Status > Lines to confirm line is actively registered to the call server.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.
    The display shows “Network Link is Down”. The LAN cable is not properly connected. Do one of the following steps:

    • Check termination at the switch or hub (furthest end of the cable from the phone).
    • Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.
    • Press Menu followed by Status > Network. Scroll down to verify that the LAN is active.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.

    Polycom 650 Calling

    Symptom Problem Corrective Action
    There is no dial tone. Power is not correctly applied to the SoundPoint IP 650 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no dial tone. Dial tone is not present on one of audio paths. Do one of the following steps:

    • Switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if dial tone is present on another paths.
    • If dial tone exists on another path, connect a different handset or headset to isolate the problem.
    The phone does not ring. Ring setting or volume is low. Do one of the following steps:

    • Adjust the ringing level from the front panel using the volume up/down keys.
    • Check same status of handset, headset (if connected) and through the Hands-Free Speakerphone.
    The phone does not ring. Outbound or inbound calling is unsuccessful. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

    Polycom 650 Displays

    Symptom Problem Corrective Action
    There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 650 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no display. The display is incorrect. The display has bad contrast. The contrast needs adjustment. Do one of the following steps:

    • Refer to the article on Display Contrast.
    • Reboot the phone to obtain a default level of contrast. Refer to the article on Restarting your phone.
    There is no display. The display is incorrect. The display has bad contrast. Outbound or inbound calling is unsuccessful. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.
    The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. Do one of the following steps:

    • Move the SoundPoint IP 650 SIP phone away from the lights.
    • Replace the lights.

    Polycom 650 Audio

    Symptom Problem Corrective Action
    There is no audio on the headset. The connections are not correct. Do one of the following steps:

    • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
    • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted).
  • Polycom 430 Troubleshooting

    Polycom 430 Troubleshooting

    This article provides possible solutions to problem with your Polycom SoundPoint 430 IP phone, such as No Dial-Tone, or your Polycom 430 phone is not ringing for incoming calls.

    Polycom SoundPoint 430 IP Phone – No Dial-Tone

    Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator).

    Verify if dial tone is present on any other audio paths:

    • Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.
    • If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

    No Display, Incorrect Display, or Bad Contrast.

    Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

    • As “No Dial-Tone” above.

    Verify contrast adjustment:

    • Follow the instructions in this User Guide to readjust the contrast to a darker level.
    • Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide).

    Verify successful outbound or inbound calling:

    • Place a call to the phone under investigation – check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.

    Polycom SoundPoint 430 IP Phone – No Ringing

    Verify incoming ring setting and volume levels:

    • Adjust the ringing level from the front panel using the volume up/down keys.
    • Check that ring type selection is not Silent Ring.

    Verify successful outbound or inbound calling:

    • As “No Display” above.
    • Check same status of handset, headset (if connected) and through the hands-free speakerphone.

    Polycom SoundPoint 430 IP Phone – No Audio On Headset

    Verify correct connections:

    • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
    • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.
    • Ensure that headset is compatible with the phone.

    No Response from Feature Key Presses.

    Verify phone is in active state:

    • Make a call to the phone to check for inbound call display and ringing as normal.
    • If successful, try to press feature keys within the call to access Directory or Buddy Status for example.
    • Press [MENU] followed by System Status and Server Status to confirm line is actively registered to the server.
    • Reboot the phone to attempt re-registration to the server.

    Polycom SoundPoint 430 IP Phone Display Shows “Network Link is Down”

    Verify LAN cable is properly connected:

    • Check termination at the switch or hub (furthest end of the cable from the phone).
    • Check that the switch or hub is operational (flashing link/status lights) or contact your System Administrator.
    • Press [MENU] followed by Status, Network and Ethernet. Scroll down to verify LAN port is Active.

    Need high quality internet service to support your IP phones?

    Fastmetrics provides a range of managed and reliable internet service connections, to support and power your Polycom SoundPoint 430 or IP phones.

    • Our team has more than two decades experience providing managed phone services to businesses of all sizes.
    • All Fastmetrics phone lines are provisioned over our private cloud voice network, for superior levels of Quality of Service (QoS).
    • Wide range of advanced business features included. No extra costs. Plus, seamless mobile presence via the free Fastmetrics Cloud Phone app.
    • Your choice of the latest Polycom VVX 310 or Yealink T42G handsets for FREE, for every phone user at your company.
  • Polycom 335 Troubleshooting

    Polycom 335 Troubleshooting

    Polycom SoundPoint IP 335 Power and Startup

    Troubleshoot Polycom SoundPoint 335 Power
    Symptom Problem Corrective Action
    There are power issues. The SoundPoint IP 335 SIP phone has no power. Do one of the following steps:

    • Verify that no lights appear on the unit when it is turned on.
    • Check if the phone is properly plugged into a functional AC outlet.
    • Make sure that the phone isn’t plugged into a plug controlled by a light switch that is off.
    • If plugged into a power strip, try plugging directly into a wall outlet instead.
    • Try the phone in another room where the electricity is known to be working on a particular outlet.

    Polycom SoundPoint IP 335 Controls

    Troubleshoot Polycom 335 Controls
    Symptom Problem Corrective Action
    The dial pad does not work. The dial pad on the SoundPoint IP 335 SIP phone does not respond. Do one of the following steps:

    • Check for a response from other feature keys or from the dialpad.
    • Place a call to the phone from a known working telephone. Check for display updates.
    • Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server.
    • Press the Menu key followed by System Status and Network Statistics. Scroll down to see if LAN port shows active or Inactive.
    • Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub port connected to the telephone is operational (if not accessible, contact your system administrator).
    • Before restarting your phone, contact your system administrator, since this may allow more detailed troubleshooting to occur before losing any current status information.

    Access to Screens and Systems

    Troubleshoot Polycom 335 Access
    Symptom Problem Corrective Action
    There is no response from feature key presses. The SoundPoint IP 335 SIP phone is not in active state. Do one of the following steps:

    • Press the keys more slowly.
    • Check with your system administrator to see if the key has been mapped to a different function or is disabled.
    • Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status, for example.
    • Press Menu followed by Status > Lines > Line to confirm line is actively registered to the call server.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.
    The display shows “Network Link is Down”. The LAN cable is not properly connected. Do one of the following steps:

    • Check termination at the switch or hub (furthest end of the cable from the phone).
    • Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.
    • Press Menu followed by Status > Network. Scroll down to verify that the LAN is active.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.

    Polycom SoundPoint IP 335 Calling

    Here; Polycom SoundPoint IP 335 Displays
    Symptom Problem Corrective Action
    There is no dial tone. Power is not correctly applied to the SoundPoint IP 335 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no dial tone. Dial tone is not present on one of audio paths. Do one of the following steps:

    • Switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if dial tone is present on another paths.
    • If dial tone exists on another path, connect a different handset or headset to isolate the problem.
    There is no dial tone. The phone is not registered. Contact your system administrator.
    The phone does not ring. Ring setting or volume is low. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure the dial tone is present and place a call to another extension or number. Check that the display changes in response.
    The phone does not ring. You turned off the ringer. Do one of the following steps:

    • During an incoming call, lift the handset, press the Speakerphone key or press the Headset.
    • Press the ringing Line Key or the Answer soft key to answer the call.
    • If the handset is off-hook when you press the Answer soft key or the Line Key, the call is routed to the handset.
    • If the handset is on-hook when you press the Answer soft key or Line Key, the call is routed to the speaker.
    “Service Unavailable” appears on the graphic display. The user pressed the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from the contact directory when the phone was not registered. Check with your system administrator to see when your phone will be registered.
    The line icon shows an unregistered line icon. The phone is not registered. Contact your system administrator.

    Polycom SoundPoint IP 335 Displays

    Here; Polycom SoundPoint IP 335 Audio
    Symptom Problem Corrective Action
    There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 335 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no display. The display is incorrect. The display has bad contrast. The contrast needs adjustment. Do one of the following steps:

    • Refer to the article on Display Contrast.
    • Reboot the phone to obtain a default level of contrast.
    • Refer to the article on Restarting your phone.
    There is no display. The display is incorrect. The display has bad contrast. Outbound or inbound calling is unsuccessful. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.
    The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. Do one of the following steps:

    • Move the SoundPoint IP 335 SIP phone away from the lights.
    • Replace the lights.

    Polycom SoundPoint IP 335 Audio

    Troubleshoot Polycom 335 Audio
    Symptom Problem Corrective Action
    There is no audio on the headset. The connections are not correct. Do one of the following steps:

    • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
    • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted).

    Reliable internet service to support your IP phones

    Fastmetrics provides managed Internet options to support voice service over Polycom VVX or SoundPoint IP phones.

    • Our team has more than two decades experience providing managed voice service to businesses.
    • Fastmetrics voice is provisioned over our private network, for superior Quality of Service (QoS).
    • Range of advanced business features included. No extra costs.
    • Seamless presence via free apps and our browser based solution.
    • Choice of free Polycom VVX or Yealink phones for all users.
  • How To Archive Email Outlook 2007

    How To Archive Email Outlook 2007

    Note: archiving instructions in this article apply to all versions of Outlook, except where stated. The only difference is how to access the Auto-Archiving settings dialog. Otherwise, the instructions are identical.

    Advantages of Auto-Archiving Outlook Email.

    Archiving is a very helpful tool for any type of account – POP, IMAP, or MAPI. It is best if archiving is set up automatically, instead of remembering to do it periodically. In this guide, we show how to archive your emails automatically, to make the most of your Outlook email.

    The archiving process is not mandatory, but it is crucial to maintain optimal speeds in your Outlook. The larger your Outlook account, the more performance slows down. Many email users have found it helpful to archive when they have a very large account, and when they have many emails that are months, or years old, that they no longer use.

    It is important to keep in mind that when you archive, you are removing the emails from your email server. Archiving creates a compressed file in your computer’s hard drive. For this reason, it is STRONGLY recommended that you create a back up copy of these emails periodically. They can be burned to a CD, placed on a flash stick, or any type of memory device that can accommodate the size of the file.

    Accessing the Auto-Archiving Settings: select Options from the Tools menu.

    Archive Outlook 2007 1

    Select the Other tab Options dialog. Now click in AutoArchiving button.

    Archive Outlook 2007 2

    Applying the Auto-Archiving Settings:

    Run AutoArchive every (x) days.

    This is where you tell AutoArchiving how often to run. Our example shows every 14 days. Choose whatever value is most appropriate for you.

    Prompt before AutoArchive runs.

    This feature is useful because it gives you the option to cancel this particular AutoArchiving process.

    Delete Expired Items.

    This feature only applies to emails that are defined to expire on a specific date. See the end of this article for an explanation of the difference between expired and older emails.

    Archive or delete old items.

    If this checkbox is selected, then items older than the time specified in Clean out items older than will be archived or deleted.

    Archive Outlook 2007 3

    The remaining options are probably the most important. This is where you choose to permanently delete older emails or add them to the archive on your hard disk. Once an email is deleted, it is removed from both the server and the local machine, and cannot ever be read again. If an email is archived however, that email is accessible through the archive folder.

    Show archive folder in folder list.

    Be sure to place a check next to this option in order to be able to access your archived emails easily.

    Permanently delete old items.

    Selecting this option will permanently remove your older emails from both the server and your local hard drive.

    Move old items to.

    Selecting this option will archive your emails locally on your hard drive. You can use the default archiving folder, or press the Browse button to choose another location.

    What is the difference between Expired and Older emails?

    An expired email is an email that specified a date expire when it was created or sent. This might be useful for emails sent concerning a discount or offer that is only valid for a limited time. An older email is an email sent farther in the past than the number of days specified in the setting Clean out items older than.

  • How To Archive E-mails In Outlook 2010

    How To Archive E-mails In Outlook 2010

    How To Archive In Outlook 2010 & Improve Performance

    Read the many advantages of how to archive in Microsoft Outlook 2010, or scroll down straight away to start your email archiving process. Note: archiving instructions in this article apply to all versions of Microsoft Outlook, except where stated. The only difference is how to access the auto-archiving settings dialog. Otherwise, the instructions are identical across MS Outlook versions 2003, 2007 and 2010.

    Advantages Of Auto Archiving Outlook 2010 Email

    Archiving email is a very helpful for any type of account – POP, IMAP, or MAPI. It is best if email archiving in Outlook is set up automatically, instead of remembering to do it periodically. In this guide, we show how to archive in MS Outlook 2010 automatically, so you don’t need to revisit the archiving process again. The archiving process is not mandatory, but it is crucial to maintain optimal speeds in Outlook 2010. The larger your Outlook account, the more it slows down. Many of our email customers find it helpful to archive for very large accounts, and when they have many emails that are months, or years old, that are no longer needed.

    It is important to keep in mind that when you archive emails, you are removing them from your email server. Archiving creates a compressed file in your computer’s hard drive. For this reason, it is STRONGLY recommended that you create a back up copy of these emails periodically. They can be burned to a CD, placed on a flash stick, or any type of memory device that can accommodate the size of the file.

    How To Auto Archive Outlook 2010 Email

    Step 1: Access the Auto-Archiving Settings (specific to Outlook 2010). Select the File tab from the main menu bar and click Options.

    Archive Outlook 2010 1

    Step 2: Select the Advanced tab from the left column. Then click the button AutoArchive Settings… (the 5th button from the top, on the right side).

    Archive Outlook 2010 2

    Step 3: Applying the Auto-Archiving Settings.

    Run Auto Archive every (x) days: This is where you tell Auto Archiving how often to run. Our example shows every 14 days. Choose whatever value is most appropriate for the size of your email account.

    Prompt before Auto Archive runs: This feature is useful because it gives you the option to cancel this particular Auto Archiving process.

    Delete Expired Items: This feature only applies to emails that are defined to expire on a specific date. See the end of this article for an explanation of the difference between expired and older emails.

    Archive or delete old items: If this check box is selected, then emails older than the time specified in Clean out items older than will be archived or deleted.

    Archive Outlook 2010 3

    More Outlook 2010 Archiving Options

    The remaining options are useful. You can choose to permanently delete older Outlook emails or add them to the archive on your hard disk. Once an email is deleted, it is removed from both the server and your local machine, and can not be read again. However, if an email is archived, it is still accessible through the archive folder.

    Show archive folder in folder list: Be sure to place a check / tick next to this option in order to be able to access your archived emails easily.

    Permanently delete old items: Selecting this option will permanently remove your older emails from both the server and your local hard drive.

    Move old items to: Selecting this option will archive your emails locally on your hard drive. You can use the default archiving folder, or press the Browse button to choose another location.

     What Is The difference Between ‘Expired’ & ‘Older’ emails?

    An expired email is an email that specified a date expiry time when it was created or sent. This might be useful for emails sent concerning a discount or offer that is only valid for a limited time. An older email is an sent past the number of days specified in the setting ‘Clean out items older than’.

    How To Automatically Archive Outlook 2010 Emails & More FAQs: Answering Your Most Immediate Questions Now

     

    How To Recover Deleted Email in Microsoft Outlook 2010

    To recover deleted emails in Outlook 2010, select the folder, then click on the Folder tab on the Ribbon and click Recover Deleted Items. You’ll then have the option to select the emails or email folder you want to recover. When you have selected the emails, click the Recover icon. Keep in mind that if you are viewing non-mail folders, the Recover Deleted Items icon won’t be visible. To enable it, follow these steps: 

    1. Click File > Options in the file menu on the Ribbon tab. 
    2. Choose the Customize Ribbon option. 
    3. Make sure you’re in the Customize the Ribbon list and then select the Folder main tab.
    4. Click the New Group button.
    5. In the Choose commands menu, select All Commands.
    6. Scroll down and press the Recover Deleted Items option.
    7. Click the Add >> button to add this option to your newly created custom group.
    8. Hit the OK button. Your new group, along with the Recover Deleted Items icon, will be visible in the Folder tab on all folders. 

    How To Backup Outlook 2010 Emails

    You can backup your Outlook 2010 emails in a .PST file, which is an Outlook Data File that contains all your messages and other Outlook items. To create a backup of your emails, follow these steps: 

    1. Click on the File tab in the Outlook client.
    2. Choose Options > Advanced.
    3. In the Export section, click the Export button.
    4. Select the option Export to a file > Next.
    5. Choose Outlook Data File (.PST) > Next.
    6. Select the email account you want to export and check the box next to Include subfolders.
    7. Select where you want to save the Outlook Data File (.PST). 
    8. Enter a file name for your backup and click OK.
    9. Press the Finish button.

    Once the export process is complete, you’ll have a portable .PST file that you can save to OneDrive, a portable USB, or the cloud. You can use that file to import your email, contacts, and calendar items to Outlook.

    How To Backup Contacts in Outlook 2010

    Besides emails, Outlook 2010 makes it easy to backup your contacts folder. Here’s how to do it:

    1. Click the File tab.
    2. Select Options.
    3. Select Advanced > Export. 
    4. Select the Export to a File option and then click Next.
    5. Choose Comma Separated Values (Windows) to create a CSV file.
    6. On the next screen, under the Select folder to export from: choose the Contacts folder you want to export.
    7. Click Next. 
    8. Select the location where you want to save it.
    9. Enter the name for the backup file and hit OK.
    10. Click the Next button and then click Finish.

    You can then use the exported file to import your contacts into Outlook or another email program.

    Need further assistance setting up Microsoft Outlook email?

    Well, there you have it. Email archiving in Microsoft Outlook 2010, plus some other tips to improve the organization and efficiency of Outlook email. We hope you now have a more organized inbox and performance has improved. If you’re an existing Fastmetrics email customer and have more questions about email support, see how to setup a remote support session with one of our email techs using Logmein123.com.

  • POP Protocol Information

    POP Protocol Information

    The POP email protocol maintains the relationship between your email client and the email server.

    Emails are stored on the email server. Email clients, such as Microsoft Outlook, download those email messages to the user’s hard drive whenever the email client connects to the email server. The POP email protocol makes your hard drive the only location where you can access your emails.

    The majority of email programs are set up to delete emails off the server once they are downloaded. With some email clients you will have the option of changing that and select to keep emails on the server for a specified time frame.

    Using the POP email protocol you can be view your email offline, connection to the internet is only needed to send and receive emails. New messages are downloaded at the same time which can sometimes freeze your computer while large emails are bring downloaded.

    All email attachments are directly downloaded to your computer. If you are keeping emails on the server for 7 days and using more than one computer to access your email – every time that computer connects to the server it will download all the messages that it has not yet downloaded – this can cause delays.

    Calendar and Contacts can only be viewed from the computer you added them from. Items added are not available through web mail, other computers or devices. Because email is removed from the server there is no back up of any emails. If your computer or hard drive dies, all information will be lost unless you have performed a local back up of your hard drive.

    Because emails are removed from the server whenever your email client access the email server, your account will never exceed its size limit.

    Need further assistance setting up your POP email account?

    Existing Fastmetrics customers, setup a remote support session with one of our Email Technicians using logmein123.

  • IMAP Protocol Information

    The IMAP email protocol stores your email inbox on our email server instead of the local machine. This makes remote access to the emails possible from different machines, but to access your email that computer ( and email client ) must be using the IMAP or MAPI protocol.

    You can access your account through the internet as well. IMAP connects to the server when writing a new email or when reading an email. To access your IMAP account it does take longer because the email client you are using needs to contact the mail server.

    IMAP allows you to view messages without downloading to the computer. It also allows you to look at basic information like subject line, name, and attachment size before accessing a particular message. Calendar and Contacts can only be viewed from the computer you added them from.

    Items added are not available through web mail, other computers or devices. IMAP will keep all your inbox email on the mail server the until you delete it. This may cause your accont to run out of space. We will be happy to increase the size of your account as needed.

    A back up copy of your inbox is created automatically. If your computer dies you will lose contact and calendar information but not the inbox. However, if you add contact or calendar information using web mail, then that contact and calendar information will be backed up on our server.

    Need further assistance setting up your email account?

    Setup a remote support session with one of our Email Technicians using logmein123.