Author: Cody Miller

How To Pop Out Your Contacts List

In the bottom right of every menu (except the contacts menu) is a Contacts List popout that can be detached from your browser.

If you click on the Popout Up Arrow it will expand the Popouts size.

Clicking on the Popout Right Arrow will detach your contacts list from your browser and into it’s own browser window that will stay even if you close your main browser.

The color of the light next to the person’s name tells you their status. Red means they are on a call, green means they are not on a call, and grey means their phone is not connected.

You can also click on one of your contacts to use Click to Call if you have SIP Tapi installed.

How To Check Your Call History

This guide shows users how to check call history via the metricVOICE managed voice service. It uses the online portal. For more info on features and access to the online portal, check the metricVOICE basic user guide.

More Quick Reference User Guides:

Check quick guides on popular metricVOICE features.

Click on the Call History menu.

You will be able to see missed, incoming and outgoing calls.

These are the symbols for missed, incoming and outgoing calls.

You can Click to Call from the Call History menu.

You can more forward or back in your log by using the page numbers.

You can also Filter your call log with the filter button.

You can filter your call history by date range, the phone number, and the type of call (incoming, outgoing, missed).

How To Set Up Time Frames

Time frames are used to determine when answering rules take effect. For example, I want to make a rule that forwards calls to my cell phone if I don’t answer my work phone but I only want it to do so during work hours.

Once a time frame is used for an answering rule, it will not longer be available to use with another. You must have a time frame for every answering rule even if the time frames are the same. In that case you have to create another one but with a different name. For example always and always2.

Select Time Frames from the top menu.

Select Add Time Frame at the top right.

Give the time frame a name.

Select when you want the Time Frame to take effect. Click Save. You can now use your new time frame on the Answering Rules page.

You can also set specific dates. For example, if you are on vacation and want your phone calls automatically forwarded to your voicemail box.

How To Set Up Simultaneous Ring

Simultaneous ring is for users with more than one phone that want them to ring at the same time. Click on the Answering Rules menu.

Click on the Add Rule button on the right.

Select a Time Frame or your new rule. If you have not created a Time Frame yet you can do so at how to set up Time Frames. Be sure to enable your Time Frame.

Check Simultaneous Ring. You can add which phones you want to ring individually or just select Ring all user’s phones to ring all phones attached to your extension. Too add more than one individual phone click on the green + button and a new field will open up. You can also add a phone number if you want your cell phone or home phone to ring when you get a call.

Click Save. You can test your changes by calling your own extension during your assigned Time Frame to see if the phones you have selected ring.

metricVOICE Forwarding Features

How To Forward Phone Calls

You can choose to forward calls to another phone number or extension based on a set of rules. For example, when my phone is busy I want it to ring a different number.

Select Answering Rules from the top menu.

Select Add Rule at the top right.

Select a Time Frame from the Time Frame drop down box. If you have not created a suitable time frame you can do so from the Time Frames menu.

Select the type of forwarding that best suits your needs. A description of the different types of forwarding can be found on the Forwarding Features page. In this example when my phone number is busy during business hours it will instead ring to 1(415)555-5555. Click Save.

Note that in cases of conflicting rules the rule on the top of the list takes priority.

In the above example the “do not disturb during business hours” rule never takes effect because the default “always ring my extension” rule is ranked above it. You can fix this by dragging the ”do not disturb” rule above the default rule.

How To Check Your Voicemails

This guide shows users how to check voicemail for metricVOICE service users. via the online user portal.
For more info on how to access and use the online portal, check the basic user guide.

Quick Reference Guides:

These quick reference guides are for popular metricVOICE features.
For info and videos on how to navigate the online portal, continue reading the basic user guide below.

Click on the Messages menu.

This is your voicemail log.

Click the Play button to listen to a message. You must have headphones or speakers in order to listen your messages.

You can also Download, Save, or Delete the message with the options on the right side.

Saved messages can be found in the Saved drop down menu.

You can Click to call and your desk phone will ring connecting you with the number you’ve clicked on.

How To Change Your Voicemail Password

Select Profile from the dropdown menu.

Scroll to Change Voicemail PIN.

• Type your new password into the New PIN.
• Click Save when done.

metricVOICE Web Interface – User Login

In order to get to your metricVOICE web portal interface, open a web browser and go to; nms.vofm.us/portal/

Enter your username and password. Your user name is your phone extension number followed by your company’s phone domain name, which can be different from your regular domain (ex: 111[at]MyCompany.com).

Clicking on ‘Forgot Password’ or ‘Forgot Login Name’, only works if you have an email address registered for your account. Login information will be sent to that email address.

How To Login For The First Time

If you do not have your log in information, please ask your phone system manager onsite.

• Go to Profile

• Enter your name.
• Make sure both Directory Options unless your phone system manager instructed differently.
• Enter your email address
• Change your password (optional)
• Change your voicemail PIN

Please do not change the time zone or area code. This is set based on your company’s phone configuration.

Having the Announce in Audio Directory checked will mean that you will have an option to select if you company as a dial by name directory.

Having the List in Directory checked will mean you will be listed on the display screen of receivers phones if they have it set to list by last name, first name or extension.

This is your metricVOICE home page. Here, you can see most recent messages, rules you might have activated such as simultaneous rings, forwards, Do Not Disturb (DND), etc. It will also display your devices connected to your account, as well as any active calls.