Fastmetrics Business Blog

Category: Case Studies

Case Studies & Customer Results

Fastmetrics case studies highlight real results for our customers from our managed services. See outcomes from services we provide including voice & UCaaS, business fiber, WiFi, network services and more. In each case study we illustrate a customer problem, the solution provided and results. All Fastmetrics customers enjoy live and local support in the San Francisco Bay Area. View, download or save a PDF versions of any case study within each post.

Fast Tracked Network Design For New Medical Clinic

Cabling, WiFi & Security Cameras For Medical Clinic Expansion

Fastmetrics case studies highlight real outcomes from the use of our managed services. In each case study we illustrate a customer problem, the solution and results.

Problem: New Building Plans & Telecommunications Upgrade Needed

A California based medical clinic and doctor’s office needed more space to help existing and new patients and was constructing a new 3,339 sq ft building. The customer also needed upgraded telecommunications, which included infrastructure to support telehealth and virtual appointments. Also needed, was a wireless network that could handle doctors, nurses and staff moving around the building connecting on tablets. Furthermore, they needed it fast. The biggest problem: construction had not yet started on the new building. Nothing had been designed, other than room spaces and department locations.

Requirements: Guidelines, Maps & Specs For RFPs

The customer needed specifications to build their Request For Proposals (RFPs) along with Guidelines, List of Materials, Cable Run Maps, and Wireless Access Point locations. They also needed something they had no experience with before: an outdoor security camera system.

Solution: Detailed Plans For All Project Stake Holders

The customer approached Fastmetrics with the above requirements and we delivered. Our team designed cable runs and a wireless network design plan for the entire building, to meet client connectivity needs. We were able to build out a complete solution, along with revisions and deliverables to the architects, designers, IT department, and executives in a readable and detailed way. This was completed before deadlines, for a fraction of the cost.

Results: Clear & Concise Infrastructure Plans

Estimated 2.4 Ghz WiFi Coverage: Expected 2.4 Ghz WiFi coverage for our client can be seen below, based on UniFi access point placements;

Estimated 5 Ghz WiFi Coverage: Expected 5 Ghz WiFi coverage for our client can be seen below, based on UniFi access point placements;

Estimated Security Camera Coverage: A detailed map of security camera ranges and coverage for the new building was also provided to the client;

Logical Cable Run & WiFi Access Point Cable Runs: Detailed maps showing cable runs for UniFi WiFi access points and security cameras;

ISP Support For This Customer:

Fastmetrics Customer WiFi Speedtest From Mobile Device

About Fastmetrics, Inc. Building & Business ISP

Since 2002, Fastmetrics is the Bay Area’s only dedicated business ISP. We provide telecommunication services in California and the San Francisco Bay Area. Reliable service – backed by better live and local support. From install to 24-7 proactive monitoring, get treated like a VIP customer. Not a number by a faceless call center. We specialize in managed business internet and phones, dedicated high speed business fiber internet, business WiFi, SIP voice solutions / UCaaS and managed network services. We are a Microsoft and Cisco Meraki Partner. Our team are Certified Cisco Specialists, Ubiquiti Enterprise Wireless Accredited and Polycom Authorized Solution Advisors. We take care of your business network, so you can focus on growth.

July 19, 2022
Fastmetrics Tranforms San Francisco Cultural Icon

Case Study: San Francisco’s Contemporary Jewish Museum

Fastmetrics case studies highlight real outcomes from the use of our managed services. In each case study we illustrate a customer problem, the solution and results.

Problem: Outdated Phone System Not Meeting Needs

San Francisco’s Contemporary Jewish Museum (CJM) is a beautiful SOMA based venue showcasing the diversity of the Jewish experience through art, music, film, literature and discussion. With an ever-changing curation of art and exhibitions, the museum needs quick, clear, and reliable communication to reach cultural partners around the world. When it was time to upgrade their phone system, The CJM trusted Fastmetrics to find solutions that fit with the project’s budget and schedule requirements.

“Fastmetrics is providing voice service for 83 phones, and Internet service at 100 Mbps. They’ve been incredible with the transition – friendly and knowledgeable. They offered pricing that beat everyone. They were extremely flexible with the setup when we needed to make changes. They also helped greatly with the port and stayed on top of things to meet our deadlines”

Ian Winsemius, IT Manager

“I’ve enjoyed working with Fastmetrics customer support team and the techs that have assisted when needed. Your team is first class”

Mark Hurtado, Director of Facilities and Security

Solution: metricVOICE UCaaS, New Phones & Fiber

Our team studied the client’s current needs and existing phone system. We recommended switching to metricVOICE because of its user-friendly interface that works across multiple devices. metricVOICE enabled the CJM to communicate seamlessly with team members, partners and guests anywhere. We offered a competitive flat fee for a comprehensive phone system and Internet service, working closely with the client throughout the process.

Results: New Phones & Reliable Bandwidth To Support Call Quality

The CJM was outfitted with 83 new phones on the metricVOICE system. This enabled the client to communicate via desk phones, browsers and mobile devices. To further support the client’s bandwidth and voice service needs, we provided managed fiber Internet service at 100 Mbps symmetric. The entire project was completed affordably and on time. Fastmetrics is proud to serve such a culturally vital client. We look forward to continuing to support the CJM.

Services Supported For The Contemporary Jewish Museum:

metricFIBER: Managed Fiber Internet Service

metricVOICE: Adaptive Business Voice & UCaaS Solution

All features included with metricVOICE for a flat monthly service fee, can be seen here.

About Fastmetrics, Inc. Building & Business ISP

Since 2002, Fastmetrics is the Bay Area’s only dedicated business ISP. We provide telecommunication services in California and the San Francisco Bay Area. Reliable service – backed by better live and local support. From install to 24-7 proactive monitoring, get treated like a VIP customer. Not a number by a faceless call center. We specialize in managed business internet and phones, dedicated high speed business fiber internet, business WiFi, SIP voice solutions / UCaaS and managed network services. We are a Microsoft and Cisco Meraki Partner. Our team are Certified Cisco Specialists, Ubiquiti Enterprise Wireless Accredited and Polycom Authorized Solution Advisors. We take care of your business network, so you can focus on growth.

July 12, 2022
Fastmetrics Helps Bay Area Pediatrics Practice Pivot Overnight

Case Study: Multi-Office Bay Area Pediatrics Practice

Fastmetrics case studies highlight real outcomes from the use of our managed services. In each case study we illustrate a customer problem, the solution and results.

Problem: Overcharged & Underserviced For Business Phone Service

A multi-office Bay Area based pediatrics practice approached Fastmetrics to fix a long time problem with their business phone system. Families rely on the practice’s call center receptionists and telephone advice nurses for vital information, but the practice was being overcharged and underserviced for a business phone system from a major national provider. Fastmetrics agreed to improve the practice’s communication system and add more flexibility, so they could more effectively interact with patients’ families.

“With our new Fastmetrics phone system, when shelter-in-place was issued we were able to pivot literally overnight to have the majority of our staff working from home the next day…Fastmetrics has truly been a gamechanger for us”

– Steve, Executive Director – Tamalpais Pediatrics, Larkspur & Novato

Solution: metricVOICE Upgrade, New Phones & Support For A Better Price

Fastmetrics was attentive to the practice’s immediate need and delivered a new level of service for a better price, a true upgrade. We implemented and set up new equipment and a phone system exactly how the client needed it to work. Following COVID-19 stay at home orders, the practice was able to implement our metricVOICE solution overnight at home without disruptions to communications or business, and employees were able to convey information safely.

Results: More Adaptive Comms & Higher Levels Of Customer Service

Communications, productivity, and efficiency have remained consistent for the pediatric practice despite unprecedented quarantine protocols. Seamless internal and external communications continued even with newly set up remote staff, working from home. The practice was able to adapt immediately to meet patient care and contact needs due to the phone system implemented by Fastmetrics. All at a lower cost with higher levels of customer service.

Services Supported For Tamalpais Pediatrics:

All features included with metricVOICE for a flat monthly service fee, can be seen here in this voice features list.

About Fastmetrics, Inc. Building & Business ISP

Since 2002, Fastmetrics is the Bay Area’s only dedicated business ISP. We provide telecommunication services in California and the San Francisco Bay Area. Reliable service – backed by better live and local support. From install to 24-7 proactive monitoring, get treated like a VIP customer. Not a number by a faceless call center. We specialize in managed business internet and phones, dedicated high speed business fiber internet, business WiFi, SIP voice solutions / UCaaS and managed network services. We are a Microsoft and Cisco Meraki Partner. Our team are Certified Cisco Specialists, Ubiquiti Enterprise Wireless Accredited and Polycom Authorized Solution Advisors. We take care of your business network, so you can focus on growth.

July 12, 2022