Fastmetrics Knowledge Base

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Microsoft Outlook Will Not Open

MS Outlook Does Not Open?

MS Outlook is not opening? If your Microsoft Outlook will not open, there could a few reasons why. Outlook has a tendency to leave multiple processes running in the background, most of which are invisible to a computer user. If one of these processes is already running, attempting to open Outlook again will not display anything. Outlook is actually running already, you just can not see it. If you’re experiencing a problem with Outlook not opening, the following guidance will help you troubleshoot Outlook not starting.

Programs Which Keep Microsoft Outlook Email Open

If your Microsoft Outlook is actually already open, but you just can’t see it, click here to see a list of possible programs and software that might be causing Outlook to remain open.

Troubleshooting MS Outlook When It Will Not Open

Step 1: If your Microsoft Outlook will not open, the first step is to open Windows Task Manager. There are a couple of options to do this, but the most efficient way to open Task Manager is to press the Ctrl, Alt & Delete buttons at the same time.

Step 2: When the Windows Task Manager window appears, select the Processes tab – the second tab on the left at the top of the window.

Step 3: Now you can start to end those invisible background processes that Outlook has left running on your computer, which are causing your Outlook to not open.

Step 4: Look for a process named OUTLOOK.EXE

Step 5: Click on that process in the list.

Step 6: Click on the End Process button, at the bottom right of the Task Manager window.

Repeat steps 3 to 6 for each process Outlook has left running. Remember to check this list of programs that may keep Outlook running.

Step 7: When you see the below warning dialog after completing Step 6, it is normal. Press the Yes button.

MS Outlook Still Doesn’t Open?

Still can’t open MS Outlook? After ending all the above possible processes, if Outlook will still does not open, try uninstalling and reinstalling the program. If a business, contact your IT help desk or email provider. For Fastmetrics email customers only, please contact Fastmetrics support. One of our techs can investigate further why Outlook wont open, or can start a www logmein123 com remote support session on your desktop if required.

June 19, 2014
WAV Files & How To Create A .WAV File
WAV Files For Voicemail & Auto Attendant Greetings

Note: these WAV file recording instructions are for the now outdated version Windows XP. However, these are highly similar for newer versions of Windows as well.

This guide explains how to create WAV files to be used for your voicemail or auto attendant greeting. Access to record these greetings is often already setup with your business phone system. When you are not available to answer your phone or busy, we offer our business clients a few different options for inbound calls.

Your Fastmetrics business phone service can be configured to;
1. Send calls directly to your voicemail. Your pre-recorded greeting, (.WAV file) will be played.
2. Be forwarded to your cell or any another number of your choosing. (Call forwarding).
3. Be redirected to your auto attendant. Auto attendant greetings can be automated or personalized with WAV files.
Please note that the size limit for your auto attendant greeting is 1MB. Anything larger than this, will not work. For options 1 and 2 above, inbound phone calls will be played a pre-recorded message, such as WAV files, which we explain how to record below;

How To Make A WAV File In The Correct Format

Step 1: Launch your sound recorder. Select Start > Programs > Accessories > Entertainment > Sound Recorder.

Note: It is possible that your sound recorder is located in a different location, or that your default sound recorder is a different product. The required WAV format remains the same, for whichever sound recording program you use to record.

Use the format for your greetings below. Follow the instructions for your specific sound recording product.

Step 2: Set sound recorder properties. The first thing we will do is establish the properties for the sound recorder, to ensure your .wav file is in the correct format. Later, when we save the sound file after recording, these properties will be used for the saved wav.

Step 3: Select Properties from the File menu.

Step 4: Click the Convert Now button.

Step 5: Settings: Leave the .wav file Format: setting as PCM. Confirm that the Sound Selection Attributes are; 8.000 kHz, 16 Bit, Mono, 15 kb/sec. Otherwise, select that setting from the drop down list. Then click Save As.

Step 6: Type Fastmetrics. Then click OK. Step 7: Click OK again.

Step 8: Click OK again.

The sound properties for the .WAV file format have now been saved into a profile named “Fastmetrics”. This profile is internal to the sound recorder program. After recording your greeting, we will save a sound file, using this properties profile to specify the settings for the saved .wav file.

Step 9: Record your greeting. This process can be repeated as many times as you like.

The sound recorder will store your recording and when you are satisfied with that greeting, you can save the current recording to a sound file.

Step 10: Select Save As from the File menu.

Step 11: Enter the name you will be giving the .wav file. Then click the Change button.

Step 12: Open the drop down list at the top left of the window by clicking the downward pointing arrow.

Step 13: Select the item named Fastmetrics. Then click OK.

Step 14: Click the Save button. You are finished with the recording process. Your WAV file is now saved on your local computer, using the correct sound settings for the Fastmetrics business phone system. Depending on which business phone service you are using, your WAV files can now be uploaded and added to your voicemail or auto attendant.

Need further assistance?

For Fastmetrics customers only, setup a remote support session with one of our IT Support Technicians using Logmein123.com. If you want to use a softphone from your desktop or smartphone, check our softphone configuration guides for the X-Lite and also Bria solutions. For desk phone options, we offer free Yealink phones with voice service.
June 17, 2014
www LogMeIn123 com Remote Support Setup

Note: LogMeIn is a tool Fastmetrics uses to log in to their clients computers to provide faster support. If you need support from LogMeIn, you can contact them directly by calling 866-478-1805 (US or Canada) or checking this support numbers list for international locations.

What is www LogMeIn123.com Remote Support?

www LogMeIn123 com remote support (aka LMI 123 – and as of Feb 2022, rebranded under the “GoTo” suite of products and services) is an efficient and secure way to get remote technical support directly on your computer, at any location with a reliable Internet connection. LogMeIn123 (relaunched as GoToMyPC) allows your IT Support Technician to access your computer remotely, jumping directly into your desktop, to solve your issue.
Remote support works well as it allows your Technician to do the work for you. This often minimizes delays, as they can access the root cause of issues and perform system checks to identify potential issues. You can sit back and watch a Technician perform support on your very own computer.

Contact LogMeIn Support Worldwide

If you prefer to speak to a LogMeIn Support Technician directly, contact LogMeIn in the US or Canada by calling; 866-478-1805. If you’re outside of the US, check this list of Support numbers for different international locations; http://help.logmein.com/SelfServiceContact.

Setup www LogMeIn123.com Remote Support

Follow the below steps to setup LogMeIn123 remote support or LMI 123 with your IT Technician. Firstly, contact the Support Team needed via phone. They will let you know if your issue requires a remote support session. If it does, follow these steps;

Step 1: Open your Internet browser of choice and type in www logmein123 com (it makes no difference if you type in logmein123.com or www.logmein123.com) or click on the link.

(We have setup the link above so it will open a new tab in your browser. So you can keep following the remaining five steps).

The www LogMeIn123 com web address entered will redirect you to a page titled ‘LogMeIn Rescue’.
You will see the below window where you will be asked to enter a single use code. The code will be provided to you by your IT Support Technician working with you, over the phone for security purposes.

Step 2: Enter the 6-digit code provided by your technician. Then press Connect to technician.

Step 3: You will now be asked to download a file. Click Save File.

Step 4: A Security Warning dialog will appear. This is normal. Go ahead and click the Run button.

Step 5: You will see a dialog box asking you to grant permissions for this process.
Click the Yes button to allow permissions.

Your firewall might also request to block the connection trying to be established between www LogMeIn123 com and your computer. if this appears, please select Unblock.

Using LogMeIn123 Support

Step 6: After you’ve successfully setup LogMeIn123 (LMI 123), a chat window will appear. You can use this to view and send messages between your Technician, if you wish, or over the phone as well.

This chat dialogue also logs any activity that takes place during your remote support session.
You will now see that your IT Support Technician can access your desktop and you will see them perform tasks to sort your problem. They will have control of your desktop and you will see the remote mouse around and click, etc.

IMPORTANT: Do not close your Internet browser or settings during remote support, unless requested by your tech, as this can disconnect the session.
When the session is finished, you will see the text Fastmetrics Support has ended the session.

Alternative Support Access URL: www.support.me

If you can’t remember “logmein 123” or “lmi 123”, there’s another easy access link you can use to get support once you’re all setup. Simply type support.me or www.support.me into your browser bar for instant access to help!

Simply type in www.support.me to also access logmein123 online

June 17, 2014
How To Setup E-mail On iPad
Learn: How To Setup Email On The Apple iPad

How do I setup my email on my iPad? It’s a simple and quick process. Below we have provided the 5 steps necessary to setup your iPad email, using Microsoft Exchange as the default option.

Why Microsoft Exchange? We work with many clients who use Microsoft Outlook with our business hosted email service, so this post serves as a useful guide for them. For other email accounts, such as Gmail or Yahoo, iPad email setup instructions are highly similar.

Setup My Email On My iPad: iPad Email Setup In 5 Steps

Step 1: Tap the Settings icon from the home screen, then Mail, Contacts, Calendars. Mail, Contacts, Calendars will be highlighted in blue as shown below. Then tap Add Account.

Step 2: Tap the Microsoft Exchange icon, or your email account type.

Note: The below options will also be displayed if you tap the blue and white Mail icon from the home screen of your iPad, without having an email account configured.

Step 3: Enter your account information.
- Your Email address.
- Domain
- Username
- Password
- Description – this text identifies your iPad email account. It can be anything you want it to be. Example; “Fastmetrics Email Account”.
Note: Replace “yourname” with your actual user name, and replace “yourdom.com” with your actual domain name.

If you’re unsure about any of the above information, your company System Administrator should be able to help you. For Fastmetrics email customers unsure about this email account info, please contact Tech Support.

Step 4: Touch Next. Your iPad will begin verifying your email configuration.

Note: If your Exchange server configuration does not support Auto Discovery, verification will fail, saying it could not validate your account. In this case, you will have to manually enter the server name.

(For Fastmetrics email customers, the server name must be mail.fastmetrics.com, as your Mail, Contacts and Calendar information are stored on the Fastmetrics collaboration server).

Sync iPad Email, Calendars and Contacts

By default, the iPad will synchronize all three data types, Mail, Contacts, and Calendars, with the Exchange Active Sync server. You can turn one or more of these options off, if you wish. To do this, swipe the option you do not wish to sync, to OFF.

Step 5: Tap Save.

Your iPad will now finalize the email iPad configuration and return you to the Mail, Contacts, Calendars menu while your iPad communicates with the server. Note that it can take a few minutes for calendar entries and contacts to show up.

You’re all done, your iPad is now setup for email, contacts and calendar info.
June 17, 2014