Fastmetrics Knowledge Base

Author: Cody Miller

  • How To Set Up X-Lite Softphone, the X-Lite 4, and Answering More of Your Questions

    How To Set Up X-Lite Softphone, the X-Lite 4, and Answering More of Your Questions

    How To Setup X-Lite Softphone For Windows or Mac

    The X-Lite softphone allows you to access your Fastmetrics phone service via software. You can make calls from any computer using this, once installed and setup. This software mirrors your current office phone setup or desk phone. It can be used from anywhere, including your iPhone. This softphone also supports video conferencing. All you need is a webcam to access this feature. If you haven’t already downloaded the X-Lite softphone, download the latest version here.

    For your username and password, please have your authorized administrator contact Fastmetrics technical support. We can setup a remote logmein123 support session if required to assist. To begin the configuration of your X-Lite 4 soft phone for Windows or Mac, open SIP Account Settings. Choose Account Settings from the Softphone menu. This control is circled in red at the top left corner of the diagram.

    XLite 4 softphone screen pop for mac or windows OS

    Account Settings

    • Account Name: this name will be displayed locally on your X-Lite softphone for this particular account.
    • Protocol: leave as SIP.
    • User ID: enter your extension.
    • Domain: enter your domain name.
    • Password: enter your password.
    • Display name: this will be displayed to the person you are speaking with.
    • Authorization name: enter username.
    • Domain Proxy: for this section check Register with domain and receive calls. Then select Proxy and enter nms.vofm.us.
    • Dial plan: leave as defaults.

    X-Lite 4 2

    Voicemail Settings: Leave these settings with defaults.

    X-Lite 4 3

    Topology Properties: From the Firewall traversal method section, select None (use local IP address). Leave the remaining settings with default settings.

    X-Lite 4 4

    Presence Settings: Just leave these settings with defaults.

    X-Lite 4 5

    Transport Settings: Leave these settings with defaults as well.

    X-Lite 4 6

    Advanced Settings: Just leave these settings with defaults. Now select OK to save your changes.

    X-Lite 4 7

    You’re all done with your softphone configuration for your Mac or Windows based computer.

    More Soft Phone Guides & Resources

    How To Set Up X-Lite Softphone on Windows

    When considering the X-Lite softphone setup process, we need to talk about installation. 

    Installing X-Lite 4 on Windows is no different than installing any other program. Follow the steps below, taken from the X-Lite software configuration manual:

    1. Get your X-Lite software download from the official website for the CounterPath Corporation. Make sure you select the X-Lite software for Windows 10, specifically. 
    2. Open the downloaded file and click Next to begin the installation process.
    3. Accept the license agreement and press Next.
    4. Select the location where you want to install the program. It’s OK to use the default location. Click Next to continue the installation.
    5. Wait for the installation process to finish.
    6. Once the process is done, the X-Lite 4 download will be installed on your computer, and you’re ready to start using it. You can also set up a softphone password, register settings, any advanced settings you want to configure, as well as your proxy address, email address, and voicemail. 

    If you plan to use your X-Lite 4 as a SIP-based softphone, then you’ll also need to configure your admin password or SIP password within the SIP accounts window.

    If you have a Mac, the installation process is similar. Just select the X-Lite software for Mac instead. 

    What Are the System Requirements for Installing X-Lite 4?

    When learning how to set up an X-Lite softphone, you need to meet the minimum system requirements to complete the installation. 

    Here are the requirements:

    • Core 2 Duo 2.1 GHz processor
    • 4GB RAM
    • 400MB disk space
    • Windows 10 or Mac OS 13, 14, or 15
    • IP mobile network connection
    • Full-duplex, 16-bit audio device or a headset

    How Do You Call With X-Lite 4?

    You can place outbound calls using the dialer, Contacts, Favorites, History, or Messages menu bar options while on your main account screen. 

    To place a call with the dialer, follow these step-by-step instructions: Enter the name or the number you wish to call. If the number you want to call is an extension, include the extension number as well.

    If you want to place a call while you’re in the Contacts or Favorites menu, enter a name or scroll through the list to find the correct contact. Then, use the click-to-call button or the shortcut menu. 

    If you want to make a call from History, start by going through the list to find the contact you want. Then, click on the Make a call icon or use the Contact fly-out drop-down menu. 

    To place a call using the Messages menu, click on the conversation with the person you want to call. Then, use the Make a call icon to place your call. You can accept incoming calls in the same way, as well as listen to voicemail if you miss a call.

    You can also make changes to your account at any time by going to Account Settings. 

    How To Record Calls Using X-Lite Softphone

    To record a call using X-Lite, press the More menu option in the softphone application. Select Start Recording. You’ll see a blinking red dot indicating the call is being recorded. 

    To stop the recording, all you have to do is end the call. Alternatively, press the Stop Recording option.

    How To Populate Your Contact List 

    You can populate your contact list in several ways. When you first install and launch X-Lite, you’ll have the option to import your contacts from your Outlook address book or by importing an external contact list file from your existing contact record. 

    You can also add contacts later on by: 

    • Entering contact information manually
    • Importing contacts from a CSV, vCard, PST file, or Mac address book

    How To Test Audio Devices and Audio Quality 

    You can test the quality of your devices in Softphone > Preferences > Devices (Windows) or Bria > Preferences > Devices (Mac).

    What’s the Difference Between X-Lite Softphone and Bria Solo? 

    X-Lite has rebranded as Bria Solo Free. It offers the same features and experience as X-Lite. Bria Solo also offers free mobile device apps for Android and iOS devices so you can take calls anywhere you go. 

  • X-Lite 5 Configuration for Mac or Windows

    X-Lite 5 Configuration for Mac or Windows

    X-Lite Version 5 Free Download & Setup Guide

    The X-Lite softphone allows you to access your Fastmetrics office phone via software. You can make calls from any computer using the X-Lite software, just as if you were using your office phone and number.

    One of the main benefits of X-Lite is you can use this softphone from anywhere. X-Lite also supports video conferencing, all you need is a webcam to access this feature.

    Free X-Lite Version 5 Softphone Download

    Before setting it up, download the X-Lite Softphone. Now you can follow the instructions below to get your softphone up and running.

    For your username and password please have your authorized administrator contact the Fastmetrics Support Team or e-mail: support@fastmetrics.com

    To configure your X-Lite 5 Softphone, open SIP Account Settings. Choose Account Settings from the Softphone menu. This control is circled in red at the top left corner of the diagram.

    select account settings

    X-Lite Softphone Account Settings:

    • Account Name: this name will be displayed locally on your X-Lite softphone for this particular account.
    • Protocol: leave as SIP.
    • Display name: this will be displayed to the person you are speaking with.
    • Domain Proxy: for this section check Register with domain and receive calls. Then select Proxy and enter nms.vofm.us.
    • Dial plan: leave the default settings.

    entered the required information then go to the voicemail tab

    Voicemail Settings:

    Leave the default settings shown below;

    enter the information and go to Topology

    Topology Properties:

    From the Firewall traversal method section, select None (use local IP address). Leave the default settings shown here.

    select none and click OK

    Transport Settings:

    Leave the default settings shown here.

    X-Lite 5 5

    Advanced X-Lite Settings:

    Leave the default settings shown here. Now select OK to save your changes.

    X-Lite 5 6

    Your X-Lite softphone is now setup for your Mac or Windows based computer or laptop.

  • Reboot Polycom Phone

    Reboot Polycom Phone

    Reboot A Polycom Phone Using Special Keys

    Learn how to reboot a Polycom phone in this quick guide. It’s easy to do and a sometime necessary step when troubleshooting your phone. We’ve included info for both the soft keys and hard keys on various Polycom models.

    To reboot your Polycom phone using special keys, follow the following process;

    Press the menu button and select Settings.

    settings menu to reboot polycom phone guide

    Select Advanced.

    Reboot Phone 2

    Enter password 456. Select the Enter soft key.

    Reboot Phone 3

    Select Reboot Phone.

    reboot polycom phone using special keys

    How To Reboot A Polycom SoundPoint 430 – 550 – 650 Phone

    To reboot the Polycom SoundPoint IP 430, 550 or the Polycom SoundPoint IP 650 phone, press the following keys all at the same time as shown in the diagram;

    • Volume up.
    • Volume down.
    • Menu button.
    • Messages button.

    Hold all buttons down for 10 seconds. This will make a loud sound, then will begin the rebooting process.

    Reboot Polycom 1

    To reboot the Polycom SoundPoint IP 430 phone, press the following keys all at the same time as shown in the diagram;

    • Volume up.
    • Volume down.
    • Menu button.
    • Messages button.

    Hold the buttons down for 10 seconds. This will make a loud sound, then will begin the phone rebooting process.

    reboot polycom using hard keys

  • Polycom Check for Registration

    Polycom Check for Registration

    The easiest way to check phone registration is by looking at the Phone icon that appears in your phone screen.

    To verify that you are or getting registration:

    • Press the Menu softkey.
    • Select Status.
    • Select Lines.

    This menu will offer you the Line Information or the Server Status.

    Check Phone Registration 1

    Your information should look similar to this. If you do not have registration, please submit an email with your name and company name to support@fastmetrics.com and include an alternative phone number to contact you.

    Check Phone Registration 2

  • Polycom Server Settings

    Polycom Server Settings

    Select Settings.

    Polycon Server Settings 1

    Select Advanced.

    Polycon Server Settings 2

    Enter password 456. Select the Enter softkey.

    Polycon Server Settings 3

    Select Admin Settings.

    Polycon Server Settings 4

    Select Network Configuration.

    Polycon Server Settings 5

    Select Server Menu.

    Polycon Server Settings 6

    Change the Server Type to HTTP using the right arrow key.

    Polycon Server Settings 7

    Press the Edit soft key. Change the Server Name to nmsprov.vofm.us/cfg

    Polycon Server Settings 8

    Remove the Server User.

    Polycon Server Settings 9

    Remove the Server Password.

    Polycon Server Settings 10

    Leave the rest of the settings as they are. Press the Back softkey.

    Polycon Server Settings 11

    Select Back again.

    Polycon Server Settings 12

    Select Save Config. Press the Select softkey.

    Polycon Server Settings 13

    Your phone will now begin rebooting.

    Polycon Server Settings 14

  • Managing Old Messages

    To enter your Phone’s Main Menu you must press the messages button or dial 5001. You will be asked to enter your pin number followed by the # key. Doing this will give you access to the main menu.

    Press 2 for Old Messages.

    • Press 2 to Repeat the message.
    • Press 3 to Forward the message to another extension.
    • Press 4 to Delete the message.
    • Press 5 to Play the next message.
    • Press 6 to Reply to the message.
    • Press # to finish and go back to the main menu.

  • Manage Deleted Voicemail

    To enter your Phone’s Main Menu you must press the messages button or dial 5001. You will be asked to enter your pin number followed by the # key. Doing this will give you access to the main menu.

    Press 7 to manage Deleted Voicemails.

    • Press 1 to Save.
    • Press 2 to Repeat.
    • Press 3 to Play the Next Voicemail.

  • Send Message

    To enter your Phone’s Main Menu you must press the messages button or dial 5001. You will be asked to enter your pin number followed by the # key. Doing this will give you access to the main menu.

    Press 3 to Send Message.

    • Press 1 to send message to an individual.
    • Press 2 to broadcast a message to all in your company.

  • Call Forwarding

    Call forwarding redirects all incoming calls at your handset to any number you choose. You must first set up the number you want to forward to.

    To set a number to forward calls to:

    • Pick up your hand set and Press the Messages button followed by the send soft key to access the voicemail system, it will ask for your passcode followed by the pound key.
    • Press 4 to enter the Set Call Forwarding Menu.
    • Press 2 to enter the forwarding destination number and wait for the automated system to read the number back to you, the system go back to the Set Call Forwarding Menu and call forwarding will be automatically on.

    To turn call forwarding Off

    • Pick up your hand set and Press the Messages button followed by the send soft key to access the voicemail system, it will ask for your passcode followed by the pound key.
    • Press 4 to enter the Set Call Forwarding Menu.
    • Press 3 to select the OFF or ON option
    • Press 0 to turn call forwarding Off (Disabled)

    To Enable Call Forwarding to the number previously set:

    • Pick up your hand set and Press the Messages button followed by the send soft key to access the voicemail system, it will ask for your passcode followed by the pound key.
    • Press 4 to enter the Set Call Forwarding Menu.
    • Press 3 to select the OFF or ON option
    • Press 1 to turn on call forwarding

  • Recording Your Name

    Your recorded name will be used to announce when you join conferences and when searched for in the company directory.

    • Pick up your hand set and press the Messages button to access the voicemail system, it will ask for your passcode followed by the pound key.
    • Press 5 to enter the Option Menu.
    • Press 2 to record your name.
    • When you are finished recording press # to stop recording, and then press 1 to be announced in the directory or press 0 to not be announced.