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  • Polycom 335 Call History

    A list of up to four current calls is maintained. You can scroll through this list using Up Arrow and Down Arrow. Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities are ordered oldest first. If there are no current calls, this list is empty.

    Local lists of missed, received, and placed calls is maintained by the phone (up to 99 for each list). The initial view of both lists shows the list title and the first two calls in the list, where the first call is displayed in reverse video to indicate that it is currently selected. A symbol to indicate whether the call was answered Answered Call or missed Missed Call is shown for each entry in the incoming list.

    Press the Callers soft key to view the Received Calls list.

    Polycom SoundPoint 335 - Call History 1

    Press Dial to view the Placed Calls list.

    Polycom SoundPoint 335 - Call History 2

    To return the call:

    • Press Dial to return the call.

    To return to the previous menu:

    • Press Left Arrow.

    To store the contact to the local contact directory:

    • Press Select Key to select the entry, then press the Save soft key.

    Note – Press the Info soft key to see the call information. The name is displayed. Access the other information by using Up Arrow and Down Arrow.

    To delete the call from list:

    • Press the Delete soft key.
    • Press Left Arrow repeatedly to return to the idle display.
    • Press Right Arrow from the idle display to access Placed Calls list.
    • Press Down Arrow from the idle display to access Received Calls list.

    You can use these shortcuts while placing calls or performing transferring and conferencing functions. You can manually clear the call lists. They are automatically cleared when you restart the phone.

  • Polycom 335 Speed Dial

    This article explains how to set up phone numbers with speed dial. Once you have entered phone numbers with speed dial, simply do the following to dial those speed dial numbers. To call a speed dial number, use the dial pad to enter the speed dial index followed by the # key, and then press Dial Buttonor pick up the handset to place a call.

    Access the Speed Dial list by pressing Menu button, then select Features, Speed Dial, or press Up Arrow from the idle screen.

    When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index and the new entry appears at the bottom of the Speed Dial list.

    To add or edit a speed dial index for an existing contact:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the speed dial index appears.
    • Press Select Key to select the speed dial index for edit.

    Do one of the following steps:

    • Enter the next available speed dial index.
    • Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.
    To assign a new speed dial index:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the speed dial index appears.
    • Press Select Key to select the speed dial index for edit.

    Do one of the following steps:

    • Enter the next available speed dial index.
    • Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Speed Dial

  • Polycom 335 Attaching the Base

    The base unit can be attached to the SoundPoint IP 650 in one of two ways:

    • Deskmount Method.
    • Wallmount Method.

    Deskmount Method

    Step 1: place all cords in the recessed area above the modular jacks.

    Polycom SoundPoint 335 - Attaching the Base 1

    Step 2: align the two protrusions on the bracket with their corresponding holes in the phone.

    Polycom SoundPoint 335 - Attaching the Base 2

    Step 3: snap them together to lock the base to the phone.

    Polycom SoundPoint 335 - Attaching the Base 3

    Wallmount Method

    Step 1: place all cords in the recessed area above the modular jacks.

    Step 2: on the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 degree angle) is facing up.

    Polycom SoundPoint 335 - Attaching the Base 4

    Step 3: with mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included).

    Note – The wall mount is not included in SoundPoint IP 650 SIP package. Contact your system administrator if you require one.

    Polycom SoundPoint 335 - Attaching the Base 5

  • Polycom 335 Troubleshooting

    Polycom 335 Troubleshooting

    Polycom SoundPoint IP 335 Power and Startup

    Troubleshoot Polycom SoundPoint 335 Power
    Symptom Problem Corrective Action
    There are power issues. The SoundPoint IP 335 SIP phone has no power. Do one of the following steps:

    • Verify that no lights appear on the unit when it is turned on.
    • Check if the phone is properly plugged into a functional AC outlet.
    • Make sure that the phone isn’t plugged into a plug controlled by a light switch that is off.
    • If plugged into a power strip, try plugging directly into a wall outlet instead.
    • Try the phone in another room where the electricity is known to be working on a particular outlet.

    Polycom SoundPoint IP 335 Controls

    Troubleshoot Polycom 335 Controls
    Symptom Problem Corrective Action
    The dial pad does not work. The dial pad on the SoundPoint IP 335 SIP phone does not respond. Do one of the following steps:

    • Check for a response from other feature keys or from the dialpad.
    • Place a call to the phone from a known working telephone. Check for display updates.
    • Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server.
    • Press the Menu key followed by System Status and Network Statistics. Scroll down to see if LAN port shows active or Inactive.
    • Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub port connected to the telephone is operational (if not accessible, contact your system administrator).
    • Before restarting your phone, contact your system administrator, since this may allow more detailed troubleshooting to occur before losing any current status information.

    Access to Screens and Systems

    Troubleshoot Polycom 335 Access
    Symptom Problem Corrective Action
    There is no response from feature key presses. The SoundPoint IP 335 SIP phone is not in active state. Do one of the following steps:

    • Press the keys more slowly.
    • Check with your system administrator to see if the key has been mapped to a different function or is disabled.
    • Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status, for example.
    • Press Menu followed by Status > Lines > Line to confirm line is actively registered to the call server.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.
    The display shows “Network Link is Down”. The LAN cable is not properly connected. Do one of the following steps:

    • Check termination at the switch or hub (furthest end of the cable from the phone).
    • Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.
    • Press Menu followed by Status > Network. Scroll down to verify that the LAN is active.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.

    Polycom SoundPoint IP 335 Calling

    Here; Polycom SoundPoint IP 335 Displays
    Symptom Problem Corrective Action
    There is no dial tone. Power is not correctly applied to the SoundPoint IP 335 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no dial tone. Dial tone is not present on one of audio paths. Do one of the following steps:

    • Switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if dial tone is present on another paths.
    • If dial tone exists on another path, connect a different handset or headset to isolate the problem.
    There is no dial tone. The phone is not registered. Contact your system administrator.
    The phone does not ring. Ring setting or volume is low. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure the dial tone is present and place a call to another extension or number. Check that the display changes in response.
    The phone does not ring. You turned off the ringer. Do one of the following steps:

    • During an incoming call, lift the handset, press the Speakerphone key or press the Headset.
    • Press the ringing Line Key or the Answer soft key to answer the call.
    • If the handset is off-hook when you press the Answer soft key or the Line Key, the call is routed to the handset.
    • If the handset is on-hook when you press the Answer soft key or Line Key, the call is routed to the speaker.
    “Service Unavailable” appears on the graphic display. The user pressed the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from the contact directory when the phone was not registered. Check with your system administrator to see when your phone will be registered.
    The line icon shows an unregistered line icon. The phone is not registered. Contact your system administrator.

    Polycom SoundPoint IP 335 Displays

    Here; Polycom SoundPoint IP 335 Audio
    Symptom Problem Corrective Action
    There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 335 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no display. The display is incorrect. The display has bad contrast. The contrast needs adjustment. Do one of the following steps:

    • Refer to the article on Display Contrast.
    • Reboot the phone to obtain a default level of contrast.
    • Refer to the article on Restarting your phone.
    There is no display. The display is incorrect. The display has bad contrast. Outbound or inbound calling is unsuccessful. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.
    The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. Do one of the following steps:

    • Move the SoundPoint IP 335 SIP phone away from the lights.
    • Replace the lights.

    Polycom SoundPoint IP 335 Audio

    Troubleshoot Polycom 335 Audio
    Symptom Problem Corrective Action
    There is no audio on the headset. The connections are not correct. Do one of the following steps:

    • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
    • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted).

    Reliable internet service to support your IP phones

    Fastmetrics provides managed Internet options to support voice service over Polycom VVX or SoundPoint IP phones.

    • Our team has more than two decades experience providing managed voice service to businesses.
    • Fastmetrics voice is provisioned over our private network, for superior Quality of Service (QoS).
    • Range of advanced business features included. No extra costs.
    • Seamless presence via free apps and our browser based solution.
    • Choice of free Polycom VVX or Yealink phones for all users.
  • How To Archive E-mails In Outlook 2010

    How To Archive E-mails In Outlook 2010

    How To Archive In Outlook 2010 & Improve Performance

    Read the many advantages of how to archive in Microsoft Outlook 2010, or scroll down straight away to start your email archiving process. Note: archiving instructions in this article apply to all versions of Microsoft Outlook, except where stated. The only difference is how to access the auto-archiving settings dialog. Otherwise, the instructions are identical across MS Outlook versions 2003, 2007 and 2010.

    Advantages Of Auto Archiving Outlook 2010 Email

    Archiving email is a very helpful for any type of account – POP, IMAP, or MAPI. It is best if email archiving in Outlook is set up automatically, instead of remembering to do it periodically. In this guide, we show how to archive in MS Outlook 2010 automatically, so you don’t need to revisit the archiving process again. The archiving process is not mandatory, but it is crucial to maintain optimal speeds in Outlook 2010. The larger your Outlook account, the more it slows down. Many of our email customers find it helpful to archive for very large accounts, and when they have many emails that are months, or years old, that are no longer needed.

    It is important to keep in mind that when you archive emails, you are removing them from your email server. Archiving creates a compressed file in your computer’s hard drive. For this reason, it is STRONGLY recommended that you create a back up copy of these emails periodically. They can be burned to a CD, placed on a flash stick, or any type of memory device that can accommodate the size of the file.

    How To Auto Archive Outlook 2010 Email

    Step 1: Access the Auto-Archiving Settings (specific to Outlook 2010). Select the File tab from the main menu bar and click Options.

    Archive Outlook 2010 1

    Step 2: Select the Advanced tab from the left column. Then click the button AutoArchive Settings… (the 5th button from the top, on the right side).

    Archive Outlook 2010 2

    Step 3: Applying the Auto-Archiving Settings.

    Run Auto Archive every (x) days: This is where you tell Auto Archiving how often to run. Our example shows every 14 days. Choose whatever value is most appropriate for the size of your email account.

    Prompt before Auto Archive runs: This feature is useful because it gives you the option to cancel this particular Auto Archiving process.

    Delete Expired Items: This feature only applies to emails that are defined to expire on a specific date. See the end of this article for an explanation of the difference between expired and older emails.

    Archive or delete old items: If this check box is selected, then emails older than the time specified in Clean out items older than will be archived or deleted.

    Archive Outlook 2010 3

    More Outlook 2010 Archiving Options

    The remaining options are useful. You can choose to permanently delete older Outlook emails or add them to the archive on your hard disk. Once an email is deleted, it is removed from both the server and your local machine, and can not be read again. However, if an email is archived, it is still accessible through the archive folder.

    Show archive folder in folder list: Be sure to place a check / tick next to this option in order to be able to access your archived emails easily.

    Permanently delete old items: Selecting this option will permanently remove your older emails from both the server and your local hard drive.

    Move old items to: Selecting this option will archive your emails locally on your hard drive. You can use the default archiving folder, or press the Browse button to choose another location.

     What Is The difference Between ‘Expired’ & ‘Older’ emails?

    An expired email is an email that specified a date expiry time when it was created or sent. This might be useful for emails sent concerning a discount or offer that is only valid for a limited time. An older email is an sent past the number of days specified in the setting ‘Clean out items older than’.

    How To Automatically Archive Outlook 2010 Emails & More FAQs: Answering Your Most Immediate Questions Now

     

    How To Recover Deleted Email in Microsoft Outlook 2010

    To recover deleted emails in Outlook 2010, select the folder, then click on the Folder tab on the Ribbon and click Recover Deleted Items. You’ll then have the option to select the emails or email folder you want to recover. When you have selected the emails, click the Recover icon. Keep in mind that if you are viewing non-mail folders, the Recover Deleted Items icon won’t be visible. To enable it, follow these steps: 

    1. Click File > Options in the file menu on the Ribbon tab. 
    2. Choose the Customize Ribbon option. 
    3. Make sure you’re in the Customize the Ribbon list and then select the Folder main tab.
    4. Click the New Group button.
    5. In the Choose commands menu, select All Commands.
    6. Scroll down and press the Recover Deleted Items option.
    7. Click the Add >> button to add this option to your newly created custom group.
    8. Hit the OK button. Your new group, along with the Recover Deleted Items icon, will be visible in the Folder tab on all folders. 

    How To Backup Outlook 2010 Emails

    You can backup your Outlook 2010 emails in a .PST file, which is an Outlook Data File that contains all your messages and other Outlook items. To create a backup of your emails, follow these steps: 

    1. Click on the File tab in the Outlook client.
    2. Choose Options > Advanced.
    3. In the Export section, click the Export button.
    4. Select the option Export to a file > Next.
    5. Choose Outlook Data File (.PST) > Next.
    6. Select the email account you want to export and check the box next to Include subfolders.
    7. Select where you want to save the Outlook Data File (.PST). 
    8. Enter a file name for your backup and click OK.
    9. Press the Finish button.

    Once the export process is complete, you’ll have a portable .PST file that you can save to OneDrive, a portable USB, or the cloud. You can use that file to import your email, contacts, and calendar items to Outlook.

    How To Backup Contacts in Outlook 2010

    Besides emails, Outlook 2010 makes it easy to backup your contacts folder. Here’s how to do it:

    1. Click the File tab.
    2. Select Options.
    3. Select Advanced > Export
    4. Select the Export to a File option and then click Next.
    5. Choose Comma Separated Values (Windows) to create a CSV file.
    6. On the next screen, under the Select folder to export from: choose the Contacts folder you want to export.
    7. Click Next
    8. Select the location where you want to save it.
    9. Enter the name for the backup file and hit OK.
    10. Click the Next button and then click Finish.

    You can then use the exported file to import your contacts into Outlook or another email program.

    Need further assistance setting up Microsoft Outlook email?

    Well, there you have it. Email archiving in Microsoft Outlook 2010, plus some other tips to improve the organization and efficiency of Outlook email. We hope you now have a more organized inbox and performance has improved. If you’re an existing Fastmetrics email customer and have more questions about email support, see how to setup a remote support session with one of our email techs using Logmein123.com.

  • Microsoft Outlook Will Not Open

    Microsoft Outlook Will Not Open

    MS Outlook Does Not Open?

    MS Outlook is not opening? If your Microsoft Outlook will not open, there could a few reasons why. Outlook has a tendency to leave multiple processes running in the background, most of which are invisible to a computer user. If one of these processes is already running, attempting to open Outlook again will not display anything. Outlook is actually running already, you just can not see it. If you’re experiencing a problem with Outlook not opening, the following guidance will help you troubleshoot Outlook not starting.

    Programs Which Keep Microsoft Outlook Email Open

    If your Microsoft Outlook is actually already open, but you just can’t see it, click here to see a list of possible programs and software that might be causing Outlook to remain open.

    Troubleshooting MS Outlook When It Will Not Open

    Step 1: If your Microsoft Outlook will not open, the first step is to open Windows Task Manager. There are a couple of options to do this, but the most efficient way to open Task Manager is to press the Ctrl, Alt & Delete buttons at the same time.

    Outlook will not open 3

    Step 2: When the Windows Task Manager window appears, select the Processes tab – the second tab on the left at the top of the window.

    Step 3: Now you can start to end those invisible background processes that Outlook has left running on your computer, which are causing your Outlook to not open.

    Step 4: Look for a process named OUTLOOK.EXE

    Step 5: Click on that process in the list.

    Step 6: Click on the End Process button, at the bottom right of the Task Manager window.

    Outlook will not open 4

    Repeat steps 3 to 6 for each process Outlook has left running. Remember to check this list of programs that may keep Outlook running.

    Step 7: When you see the below warning dialog after completing Step 6, it is normal. Press the Yes button.

    Outlook not opening

    MS Outlook Still Doesn’t Open?

    Still can’t open MS Outlook? After ending all the above possible processes, if Outlook will still does not open, try uninstalling and reinstalling the program. If a business, contact your IT help desk or email provider. For Fastmetrics email customers only, please contact Fastmetrics support. One of our techs can investigate further why Outlook wont open, or can start a www logmein123 com remote support session on your desktop if required.

  • How To Setup Out Of Office In Outlook 2007

    How To Setup Out Of Office In Outlook 2007

    How To Set Up MS Outlook 2007 Out Of Office Replies

    These Out of Office instructions are for Microsoft Outlook 2007, using our MAPI connector. MAPI must have been installed first, for these instructions to work. The process is similar for other versions, such as Outlook 2010. The difference is in how the Vacation Message settings are accessed. (Apart from that, instructions are exactly the same). Note: only one auto reply vacation message will be sent per person. A list of people that have received an out of office message is maintained inside the Outlook email program. For this reason, we recommend clearing this list each time the Vacation Message feature is activated.

    Step 1: Launch Microsoft Outlook 2007. Open Microsoft Outlook 2007 and make sure your account folders are highlighted. In some cases, Outlook may have more than one account setup on your computer.

    Outlook Vacation Message 1

    Step 2: Click on the Tools in top main menu. This will open a drop down menu. 

    Step 3: Click on CommuniGate Pro Server.

    Step 4: Click on Vacation Message from the CommuniGate Pro Server sub menu.

    Outlook Vacation Message 2

    Step 5: Check the box which says ‘Enable Vacation Message’. You can disable the Vacation Message by deselecting the ‘Enable Vacation Message’ option, or by deleting the message in the text box under the ‘Ends’ date option.

    Outlook Vacation Message 3

    Step 6: Click on the day / date when you will back in office. This can changed at any time.Outlook Vacation Message 4

    Step 7: Add in the message you wish to display for your out of office auto reply. Example; “I am out of office and unable to answer your email until the 9th of July. I can be contacted on my cell for any urgent requests”.

    Step 8: Press OK.

    Your Outlook 2007 program will now send automatic out of office replies to all incoming emails to your account. The person sending incoming email to you will receive the message you entered in the Vacation Message text box. This will continue until you deactivate your out of office vacation message, or until the date specified in the date settings expires.

    Need further assistance setting up your Outlook out of office?

    For existing Fastmetrics customers, see how to setup a remote support session with one of our Email Technicians using www.logmein123.com.