Fastmetrics Knowledge Base

Category: Business Voice & UCaaS

metricVOICE Overview
  • SonicWALL Firewall Setup For Fastmetrics VoIP

    SonicWALL Firewall Setup For Fastmetrics VoIP

    The following guide provides details to setup a firewall through your SonicWALL network security device. The instructions will work on many TZ- and NSA-series devices. However, they will not work on the SonicWALL TZ-170.

    sonicWALL TZ500 network security firewall switch

    If you have a SonicWALL device and Fastmetrics business phone service, configure your SonicWALL and test that phone calls work. Misconfiguration of your network security device may lead to your phone(s) not ringing or calls dropping out.

    We recommend following the below steps and also checking settings are correct via this PDF.

    Setup your SonicWALL firewall for Voice over Fastmetrics (VoFM)

    Setup Address Object

    1. Network > Address Objects
    2. Select Custom Address Objects
    3. Under Address Objects click Add
      • Name: Fastmetrics
      • Zone Assignment: WAN
      • Type: Network
      • Network: 216.38.158.16
      • Netmask: 255.255.255.240
    4. Click Add
    5. Click Close after it says “Done adding Address object entry”

     Modify Access Rules

    1. Firewall > Access Rules
    2. Select All Rules View Style
    3. Click Add
    4. On the General tab:
      • Action: Allow
      • From Zone: LAN
      • To Zone: WAN
      • Service: Any
      • Source: Any
      • Destination: Fastmetrics (address object)
      • Users Allowed: All
      • Schedule: Always On
    5. On the Advanced tab:
      • Set UDP Connection Inactivity Timeout to 120 seconds
      • Click OK when the warning comes up
      • Click Add
      • Click Close after it says “Rule action done…
    6. Repeat 1-5 but in step 4 reverse From and To zones (From: WAN, To: LAN)

    Existing Fastmetrics customers – please contact the Fastmetrics Support Team or if in the United States, call 1-800-724-7100 and press 3, for any further assistance.

    Need hands-on help setting up your SonicWALL?

    Setup a video call, screen share or remote support session with a Fastmetrics Network Engineer using Logmein123.com.

  • Polycom 335 Manage your Buddy Lists

    Buddy Lists allow you to monitor the status and presence of up to 8 other lines. This is different than contacts – which allow you to make calls from a personal phone list.

    The status of your buddies is displayed and updated in real time. Your phone canbe “watched” by up to 8 other phones.

    To view and change your presence settings:

    • Press Menu Button.
    • Select Features, then Presence, My Status.
    • Use Up Arrow and Down Arrow to scroll through the list.
    • Press Select Key to select your new status.

    This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.

    Polycom SoundPoint 335 - Manage your Buddy Lists

    To add or delete a contact from your buddy list:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press Down Arrow repeatedly until the Watch Buddy field appears.
    • Press Select Key to select the Watch Buddy field.
    • Use Up Arrow and Down Arrow to switch between Enabled and Disabled settings.
    • When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the contact is removed from your buddy list. The default for Watch Buddy is Disabled.
    • Press the Ok or Cancel soft keys to accept or cancel changes.

    To block or unblock a contact from your buddy list:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press Down Arrow repeatedly until the Block Buddy field appears.
    • Press Select Key to select the Block Buddy field.
    • Use Up Arrow and Down Arrow to switch between Enabled and Disabled settings.
    • When Block Buddy is enabled, the contact cannot watch your phone. When Block Buddy is disabled, the contact can watch your phone. The default for Block Buddy is Disabled.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

  • Polycom 335 Call a Contact

    To call a contact from your directory:

    • Press the Dir soft key.
    • Select your contact directory by pressing Select Key.
    • Press Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Dial button or lift the handset.

    To call a contact from the corporate directory:

    • Press the Dir soft key.
    • Select Corporate Directory.
    • Search for the contact.
    • Press Dial button or lift the handset.

  • Polycom 335 Search for a Contact

    To search for a contact in your personal directory:

    • Press the Dir soft key.
    • Select your contact directory by pressing Select Key.
    • Search for a contact using the dial pad.
    • The first time a dial pad key is pressed, the first entry whose last name starts with a character that matches the first letter on the key label will be retrieved.
    • The second key press repeats the process using the second letter on the key and so on. For example, to find the first directory entry whose last name starts with J, press the 5 key once.
    • To find the first entry whose last name starts with R, press the 7 key three times.

    Polycom SoundPoint 335 - Search for a Contact 1

    Search the corporate directory:

      • Press the Dir soft key.
      • Select your contact directory by pressing Select Key.

    Polycom SoundPoint 335 - Search for a Contact 2

    Search for the contact in one of the following ways:

          • In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for James Woller, enter wo in the search line, or press the Submit soft key. In this example, James Woller appears in the search results.
          • Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Smith as the last name.
          • Press the Submit soft key. In this example, Bob Smith appears in the search results.
          • You can dial any successful matches from the resulting information on the graphic display.

    Polycom SoundPoint 335 - Search for a Contact 3

  • Polycom 335 Delete a Contact

    To delete a contact:

    Press the Dir soft key. Select your contact directory by pressing Select Key. Press Up Arrow and Down Arrow to scroll through the list to find the contact. Press Select Key to select the entry.

    Polycom SoundPoint 335 - Delete a Contact

    Press the Delete soft key. Press Left Arrow repeatedly to return to the idle display.

  • Polycom 335 Edit a Contact

    To edit a contact:

    Press the Dir soft key. Select your contact directory by pressing Select Key. Press Up Arrow and Down Arrow to scroll through the list to find the contact. Press Select Key to select the entry.

    Polycom SoundPoint 335 - Edit a Contact 1

    Press the Edit soft key.

    Polycom SoundPoint 335 - Edit a Contact 2

    Use Up Arrow and Down Arrow to scroll through the fields, then press Select Key to select the field.

    Polycom SoundPoint 335 - Edit a Contact 3

    Make the desired changes.

    The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected.

    Press Up Arrow and Down Arrow to place the cursor either at the beginning or end of the item respectively. Press Select Key to move to the next field.

    Press the Ok or Cancel soft keys to accept or cancel changes. Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Edit a Contact 4

  • Polycom 335 Add a Contact

    To add a contact:

    Press the Dir soft key. Select your contact directory by pressing Select Key. Press Up Arrow. The Directory screen displays. New Entry displays at the top of the list.

    Polycom SoundPoint 335 - Add a Contact 1

    Press Select Key to add a new entry.

    Polycom SoundPoint 335 - Add a Contact 2

    Press Select Key to enter a first name.

    Polycom SoundPoint 335 - Add a Contact 3

    Enter the first name of the contact from the dial pad.

    Polycom SoundPoint 335 - Add a Contact 4

    Press the Ok or Cancel soft keys to accept or cancel changes. Press Down Arrow to display the next field in the contact’s entry. Repeat steps 4 to 8 to enter the last name of the contact. This is a required field and it must be unique (not already in the directory).

    Polycom SoundPoint 335 - Add a Contact 5

    Repeat steps 4 to 8 to enter additional information for this contact, such as speed dial index, ring type, etc. Press Left Arrow to end contact’s data entry.

    Polycom SoundPoint 335 - Add a Contact 6

    Press the Yes or Cancel soft keys to accept or cancel changes. Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Add a Contact 7

    Add Contact From Call List:

      • Press the Callers soft key to view the Received Calls list or press Dial button to view the Placed Calls list.
      • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
      • Press Select Key to select the entry.
        Optional – Press the Info soft key. The name is displayed. The number, time and date when the call started, and call duration can be viewed by pressing Down Arrow key.

    Optional – Press Down Arrow repeatedly to select the phone number.

    • Press the Save soft key to save the contact in the local contact directory.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Add a Contact 8

    Add Contacts From Corporate Directory:

    • Press the Dir soft key.
    • Press Down Arrow, then press Select Key to select the corporate directory.
    • Search for the contact.
    • Press Select Key. The contact’s information appears on the graphic display.
    • Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved.
    • If the contact already exists in the contact directory, “Entry already exists” appears.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Add a Contact 9

  • Polycom 335 Transfer Call

    There are three ways to transfer a call:

    Method 1

    Transfer the call, but first speak to the receiving party before completing the transfer. During a call, press Trans soft key. The active call is placed on hold. Enter the number to which you want to transfer the call.

    As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed. If you are using a handset, the transfer can be completed by putting the handset on the cradle.

    You can cancel the transfer before the call connects by pressing the Cancel soft key. You transfer the call, and the party you have transferred the call to receives the call just like a normal call.

    Polycom SoundPoint 335 - Transfer Call

    Method 2

    Transfer the call to receiving party just as if the call was made directly to them. During a call, press the Trans soft key. Press the Blind soft key.

    Do any one of the following steps:

    • Enter the number to which you want to transfer the call.
    • Press Dial to access the Placed Call list, use Up and Down to access the contact, and then press Dial.
    • Press Dial to access the Placed Call list, use Up and Down to access the contact, and then press Select.

    At this point, the call is connected to the number to which you are transferring the call.

    Method 3

    Conference, then exit. Establish a conference and Exit leaving the two other parties connected.

  • Polycom 335 Divert Call

    You can customize your phone so that incoming calls from a particular party are transferred directly to a third party.

    To divert incoming calls from a particular contact:

    • Press Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the Divert Contact field is displayed.

    Polycom SoundPoint 335 - Divert Calls 1

    • Press Select Key.
    • Enter the number of the party to whom you want to divert the call.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Scroll down to the Auto Divert field.
    • Press Select Key, and then Left Arrow to change between Disabled and Enabled.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Divert Calls 2

  • Polycom 335 Reject Call

    You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail.

    Note – Rejecting calls is not available on shared lines.

    To send incoming calls from a particular contact directly to voice mail:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact that you wish to direct calls directly to your voice mail.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the Auto Reject field is displayed.
    • Press Select Key, and then Left Arrow to change between Disabled and Enabled.
    • Press the OK or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Reject Calls