Fastmetrics Knowledge Base

Author: Cody Miller

  • Change Greetings

    To enter your Phone’s Main Menu you must press the messages button or dial 5001. You will be asked to enter your pin number followed by the # key. Doing this will give you access to the main menu.

    Press 6 to change Greetings.

    • Press 1 to record a greeting.
    • Press 2 to review your greetings.
    • Press 3 to select your greeting.
  • Log Into Mail Server

    Log Into Mail Server

    Admin Login Info For Communigate Pro

    Open up a web browser and type in; https://mail.fastmetrics.com:8443/DomainAdmin/yourdomain.com/

    Depending on which web browser you are using you will see the following Log in window, enter your Username and password and click on OK.

    Log in to Mail Server 1

    Log in to Mail Server 2

    This will allow you access to create and delete mail accounts

    Note: You must contact Fastmetrics and request your administrator ID and password to be able to log in.

  • Fastmetrics Webmail – Share Email Folders

    Fastmetrics Webmail – Share Email Folders

    How To Share Email Folders Or Other Apps

    To share a folder like your calendar, contacts, notes, or tasks within Fastmetrics webmail. First you, (user A) give access to the person that you want to share with (user B). Then they enroll to you to view your folders. To do this you (user A) must first log in to your email account thru web mail at mail.yourdomain.com.

    Step 1: Right click over the item that you want to share, then select Access Control List from the menu that appears. In this example we are going to share the Calendar.

    Share Outlook Folders 1

    Step 2: In the Username field enter the email account name (user B) of the person you want to grant access to.

    • Click the Add button. Place a checkmark beside every privilege you wish that user to have.
    • Click Save and Close.

    Note: If you want to share this item with all users in your domain – you can type “everyone” in the Username field. Please omit the quotes when entering this. Likewise, if you want to share this item with everyone in a particular group – then you can type that group name in the Username field. For a list of available groups, please contact your system administrator.

    Important: You must repeat the previous steps for every folder or application that you want to share.

    Share Outlook Folders 2

    You have given user “B” access to all or some of your folders. To be able to view them, they need to subscribe to them.

    Subscribing To Email Folders From A User

    Step 1: To do this, the user needs to log into their webmail. From within the email client, select Settings located in the upper right corner of the window.

    Share Outlook Folders 3

    Step 2: The Settings dialog will be displayed. Select the Folders tab.

    Share Outlook Folders 4

    Step 3: In the Open Folder field, enter the location of the item being shared. For example, if John Doe is the user sharing the calendar, enter ~/John Doe/Calendar. The ~ character specifies that the item or folder is stored on the server. These are the only items that can be shared.

    Step 4: The second part specifies which user is sharing the item. The final part specifies which item is being shared. Press the GO button.

    Important: these steps must be repeated for every item being shared.

    Share Outlook Folders 5

    Sometimes it will take a few minutes for user B to be able to see the folders. The screenshot displayed here shows a successfully shared calendar.

    Share Outlook Folders 6

  • Change your Email Password

    Change your Email Password

    Your password must contain:

    • At least 8 characters.
    • At least one number.
    • At least one capital letter.
    • At least one lower case letter.

    In addition, your password must contain at least one of the following symbols:

    • !”/$%?&*()_+-=[]{};±@£’.)

    Your password must not be based on your email address. So if the account name is “account@domain”, you cannot use the password “%Account123” or “%Domain123”.

    Log into the web interface for your email account by typing mail.fastmetrics.com in the navigation bar of your browser. You will see this form in the web page that appears.

    For Username enter your full email address. For Password enter your existing password. For Layout leave the default setting of LookOut. Click Sign In.

    Change Password 1

    In the upper right hand corner of the LookOut email window, click on Settings. This control is circled in blue.

    Change Password 2

    In the lower left corner of the Settings window, click on Password. This control is circled in blue.

    Change Password 3

    Enter your current password, new password and repeat your new password. We recommend that you also provide an Alternate E-Mail address. If you should ever forget your password, this alternate address will be used to send you an email reminding you what your password is. Click on the Save button.

    Change Password 4

    Confirm the change by clicking on the Yes button.

    Change Password 5

    Your password has now been changed. Click on the OK button.

    Change Password 6

    Click on the Close button in the bottom right corner of the Settings window. This control is circled in blue.

    Change Password 7

  • Webmail Login

    Webmail Login

    How do I log in to access my email from my browser?

    Important – In order to view all your email online you need to use IMAP or MAPI for your Outlook account.

    Open a browser window and type in mail.yourdomain.com. Please replace yourdomain with your actual domain name.

    Webmail Login 1

    Enter your Username and Password. This is the same Username and Password that you use to log into your mail account in your own computer. For Layout you can select a particular style from the dropdown menu. Choose from LookOut, Pronto, or the Basic layout. Then press Enter.

    Webmail Login 2

    Here’s an example of the email client you’ll see after logging in.

    Webmail Login 3

  • Email Spam Filter – Log In

    To log into metricSCRUB, open your browser of choice and click on or enter; metricscrub.fastmetrics.com (https://metricscrub.fastmetrics.com will redirect to https://portal.mailanyone.net/login).

    Note: metricSCRUB is now powered by the VIPRE E-mail Security solution. After entering in the above URL or clicking on the above link, you will land on this page, with the following log in screen;

    VIPRE email security and malware protection solution - log in screen
    VIPRE Email Security – Log In Screen

    If you are a Fastmetrics metricSCRUB customer, enter your full email address, followed by your metricSCRUB password. If you are having problems logging in please click on Forgot Password?. You will receive an email requesting you to reset your metricSCRUB password.

  • Polycom 650 Troubleshooting

    Polycom SoundPoint 650 Power and Startup

    Symptom Problem Corrective Action
    There are power issues. The SoundPoint IP 650 SIP phone has no power. Do one of the following steps:

    • Verify that no lights appear on the unit when it is turned on.
    • Check if the phone is properly plugged into a functional AC outlet.
    • Make sure that the phone isn’t plugged into a plug controlled by a light switch that is off.
    • If plugged into a power strip, try plugging directly into a wall outlet instead.
    • Try the phone in another room where the electricity is known to be working on a particular outlet.

    Polycom 650 Controls

    Symptom Problem Corrective Action
    The dial pad does not work. The dial pad on the SoundPoint IP 650 SIP phone does not respond. Do one of the following steps:

    • Check for a response from other feature keys or from the dialpad.
    • Place a call to the phone from a known working telephone. Check for display updates.
    • Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server.
    • Press the Menu key followed by System Status and Network Statistics. Scroll down to see if LAN port shows active or Inactive.
    • Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub port connected to the telephone is operational (if not accessible, contact your system administrator).
    • Before restarting your phone, contact your system administrator, since this may allow more detailed troubleshooting to occur before losing any current status information.

    Access to Screens and Systems

    Symptom Problem Corrective Action
    There is no response from feature key presses. The SoundPoint IP 650 SIP phone is not in active state. Do one of the following steps:

    • Press the keys more slowly.
    • Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status, for example.
    • Press Menu followed by Status > Lines to confirm line is actively registered to the call server.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.
    The display shows “Network Link is Down”. The LAN cable is not properly connected. Do one of the following steps:

    • Check termination at the switch or hub (furthest end of the cable from the phone).
    • Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.
    • Press Menu followed by Status > Network. Scroll down to verify that the LAN is active.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.

    Polycom 650 Calling

    Symptom Problem Corrective Action
    There is no dial tone. Power is not correctly applied to the SoundPoint IP 650 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no dial tone. Dial tone is not present on one of audio paths. Do one of the following steps:

    • Switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if dial tone is present on another paths.
    • If dial tone exists on another path, connect a different handset or headset to isolate the problem.
    The phone does not ring. Ring setting or volume is low. Do one of the following steps:

    • Adjust the ringing level from the front panel using the volume up/down keys.
    • Check same status of handset, headset (if connected) and through the Hands-Free Speakerphone.
    The phone does not ring. Outbound or inbound calling is unsuccessful. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

    Polycom 650 Displays

    Symptom Problem Corrective Action
    There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 650 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no display. The display is incorrect. The display has bad contrast. The contrast needs adjustment. Do one of the following steps:

    • Refer to the article on Display Contrast.
    • Reboot the phone to obtain a default level of contrast. Refer to the article on Restarting your phone.
    There is no display. The display is incorrect. The display has bad contrast. Outbound or inbound calling is unsuccessful. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.
    The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. Do one of the following steps:

    • Move the SoundPoint IP 650 SIP phone away from the lights.
    • Replace the lights.

    Polycom 650 Audio

    Symptom Problem Corrective Action
    There is no audio on the headset. The connections are not correct. Do one of the following steps:

    • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
    • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted).
  • Polycom 430 Troubleshooting

    Polycom 430 Troubleshooting

    This article provides possible solutions to problem with your Polycom SoundPoint 430 IP phone, such as No Dial-Tone, or your Polycom 430 phone is not ringing for incoming calls.

    Polycom SoundPoint 430 IP Phone – No Dial-Tone

    Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator).

    Verify if dial tone is present on any other audio paths:

    • Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.
    • If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

    No Display, Incorrect Display, or Bad Contrast.

    Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

    • As “No Dial-Tone” above.

    Verify contrast adjustment:

    • Follow the instructions in this User Guide to readjust the contrast to a darker level.
    • Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide).

    Verify successful outbound or inbound calling:

    • Place a call to the phone under investigation – check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.

    Polycom SoundPoint 430 IP Phone – No Ringing

    Verify incoming ring setting and volume levels:

    • Adjust the ringing level from the front panel using the volume up/down keys.
    • Check that ring type selection is not Silent Ring.

    Verify successful outbound or inbound calling:

    • As “No Display” above.
    • Check same status of handset, headset (if connected) and through the hands-free speakerphone.

    Polycom SoundPoint 430 IP Phone – No Audio On Headset

    Verify correct connections:

    • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
    • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.
    • Ensure that headset is compatible with the phone.

    No Response from Feature Key Presses.

    Verify phone is in active state:

    • Make a call to the phone to check for inbound call display and ringing as normal.
    • If successful, try to press feature keys within the call to access Directory or Buddy Status for example.
    • Press [MENU] followed by System Status and Server Status to confirm line is actively registered to the server.
    • Reboot the phone to attempt re-registration to the server.

    Polycom SoundPoint 430 IP Phone Display Shows “Network Link is Down”

    Verify LAN cable is properly connected:

    • Check termination at the switch or hub (furthest end of the cable from the phone).
    • Check that the switch or hub is operational (flashing link/status lights) or contact your System Administrator.
    • Press [MENU] followed by Status, Network and Ethernet. Scroll down to verify LAN port is Active.

    Need high quality internet service to support your IP phones?

    Fastmetrics provides a range of managed and reliable internet service connections, to support and power your Polycom SoundPoint 430 or IP phones.

    • Our team has more than two decades experience providing managed phone services to businesses of all sizes.
    • All Fastmetrics phone lines are provisioned over our private cloud voice network, for superior levels of Quality of Service (QoS).
    • Wide range of advanced business features included. No extra costs. Plus, seamless mobile presence via the free Fastmetrics Cloud Phone app.
    • Your choice of the latest Polycom VVX 310 or Yealink T42G handsets for FREE, for every phone user at your company.
  • Polycom 335 Troubleshooting

    Polycom 335 Troubleshooting

    Polycom SoundPoint IP 335 Power and Startup

    Troubleshoot Polycom SoundPoint 335 Power
    Symptom Problem Corrective Action
    There are power issues. The SoundPoint IP 335 SIP phone has no power. Do one of the following steps:

    • Verify that no lights appear on the unit when it is turned on.
    • Check if the phone is properly plugged into a functional AC outlet.
    • Make sure that the phone isn’t plugged into a plug controlled by a light switch that is off.
    • If plugged into a power strip, try plugging directly into a wall outlet instead.
    • Try the phone in another room where the electricity is known to be working on a particular outlet.

    Polycom SoundPoint IP 335 Controls

    Troubleshoot Polycom 335 Controls
    Symptom Problem Corrective Action
    The dial pad does not work. The dial pad on the SoundPoint IP 335 SIP phone does not respond. Do one of the following steps:

    • Check for a response from other feature keys or from the dialpad.
    • Place a call to the phone from a known working telephone. Check for display updates.
    • Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server.
    • Press the Menu key followed by System Status and Network Statistics. Scroll down to see if LAN port shows active or Inactive.
    • Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub port connected to the telephone is operational (if not accessible, contact your system administrator).
    • Before restarting your phone, contact your system administrator, since this may allow more detailed troubleshooting to occur before losing any current status information.

    Access to Screens and Systems

    Troubleshoot Polycom 335 Access
    Symptom Problem Corrective Action
    There is no response from feature key presses. The SoundPoint IP 335 SIP phone is not in active state. Do one of the following steps:

    • Press the keys more slowly.
    • Check with your system administrator to see if the key has been mapped to a different function or is disabled.
    • Make a call to the phone to check for inbound call display and ringing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status, for example.
    • Press Menu followed by Status > Lines > Line to confirm line is actively registered to the call server.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.
    The display shows “Network Link is Down”. The LAN cable is not properly connected. Do one of the following steps:

    • Check termination at the switch or hub (furthest end of the cable from the phone).
    • Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.
    • Press Menu followed by Status > Network. Scroll down to verify that the LAN is active.
    • Reboot the phone to attempt re-registration to the call server. See the article on restarting your phone.

    Polycom SoundPoint IP 335 Calling

    Here; Polycom SoundPoint IP 335 Displays
    Symptom Problem Corrective Action
    There is no dial tone. Power is not correctly applied to the SoundPoint IP 335 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no dial tone. Dial tone is not present on one of audio paths. Do one of the following steps:

    • Switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if dial tone is present on another paths.
    • If dial tone exists on another path, connect a different handset or headset to isolate the problem.
    There is no dial tone. The phone is not registered. Contact your system administrator.
    The phone does not ring. Ring setting or volume is low. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure the dial tone is present and place a call to another extension or number. Check that the display changes in response.
    The phone does not ring. You turned off the ringer. Do one of the following steps:

    • During an incoming call, lift the handset, press the Speakerphone key or press the Headset.
    • Press the ringing Line Key or the Answer soft key to answer the call.
    • If the handset is off-hook when you press the Answer soft key or the Line Key, the call is routed to the handset.
    • If the handset is on-hook when you press the Answer soft key or Line Key, the call is routed to the speaker.
    “Service Unavailable” appears on the graphic display. The user pressed the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from the contact directory when the phone was not registered. Check with your system administrator to see when your phone will be registered.
    The line icon shows an unregistered line icon. The phone is not registered. Contact your system administrator.

    Polycom SoundPoint IP 335 Displays

    Here; Polycom SoundPoint IP 335 Audio
    Symptom Problem Corrective Action
    There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 335 SIP phone. Do one of the following steps:

    • Check that the display is illuminated.
    • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
    • If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
    There is no display. The display is incorrect. The display has bad contrast. The contrast needs adjustment. Do one of the following steps:

    • Refer to the article on Display Contrast.
    • Reboot the phone to obtain a default level of contrast.
    • Refer to the article on Restarting your phone.
    There is no display. The display is incorrect. The display has bad contrast. Outbound or inbound calling is unsuccessful. Do one of the following steps:

    • Place a call to the phone under investigation. Check that the display indicates incoming call information.
    • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.
    The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. Do one of the following steps:

    • Move the SoundPoint IP 335 SIP phone away from the lights.
    • Replace the lights.

    Polycom SoundPoint IP 335 Audio

    Troubleshoot Polycom 335 Audio
    Symptom Problem Corrective Action
    There is no audio on the headset. The connections are not correct. Do one of the following steps:

    • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
    • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted).

    Reliable internet service to support your IP phones

    Fastmetrics provides managed Internet options to support voice service over Polycom VVX or SoundPoint IP phones.

    • Our team has more than two decades experience providing managed voice service to businesses.
    • Fastmetrics voice is provisioned over our private network, for superior Quality of Service (QoS).
    • Range of advanced business features included. No extra costs.
    • Seamless presence via free apps and our browser based solution.
    • Choice of free Polycom VVX or Yealink phones for all users.
  • How To Archive Email Outlook 2007

    How To Archive Email Outlook 2007

    Note: archiving instructions in this article apply to all versions of Outlook, except where stated. The only difference is how to access the Auto-Archiving settings dialog. Otherwise, the instructions are identical.

    Advantages of Auto-Archiving Outlook Email.

    Archiving is a very helpful tool for any type of account – POP, IMAP, or MAPI. It is best if archiving is set up automatically, instead of remembering to do it periodically. In this guide, we show how to archive your emails automatically, to make the most of your Outlook email.

    The archiving process is not mandatory, but it is crucial to maintain optimal speeds in your Outlook. The larger your Outlook account, the more performance slows down. Many email users have found it helpful to archive when they have a very large account, and when they have many emails that are months, or years old, that they no longer use.

    It is important to keep in mind that when you archive, you are removing the emails from your email server. Archiving creates a compressed file in your computer’s hard drive. For this reason, it is STRONGLY recommended that you create a back up copy of these emails periodically. They can be burned to a CD, placed on a flash stick, or any type of memory device that can accommodate the size of the file.

    Accessing the Auto-Archiving Settings: select Options from the Tools menu.

    Archive Outlook 2007 1

    Select the Other tab Options dialog. Now click in AutoArchiving button.

    Archive Outlook 2007 2

    Applying the Auto-Archiving Settings:

    Run AutoArchive every (x) days.

    This is where you tell AutoArchiving how often to run. Our example shows every 14 days. Choose whatever value is most appropriate for you.

    Prompt before AutoArchive runs.

    This feature is useful because it gives you the option to cancel this particular AutoArchiving process.

    Delete Expired Items.

    This feature only applies to emails that are defined to expire on a specific date. See the end of this article for an explanation of the difference between expired and older emails.

    Archive or delete old items.

    If this checkbox is selected, then items older than the time specified in Clean out items older than will be archived or deleted.

    Archive Outlook 2007 3

    The remaining options are probably the most important. This is where you choose to permanently delete older emails or add them to the archive on your hard disk. Once an email is deleted, it is removed from both the server and the local machine, and cannot ever be read again. If an email is archived however, that email is accessible through the archive folder.

    Show archive folder in folder list.

    Be sure to place a check next to this option in order to be able to access your archived emails easily.

    Permanently delete old items.

    Selecting this option will permanently remove your older emails from both the server and your local hard drive.

    Move old items to.

    Selecting this option will archive your emails locally on your hard drive. You can use the default archiving folder, or press the Browse button to choose another location.

    What is the difference between Expired and Older emails?

    An expired email is an email that specified a date expire when it was created or sent. This might be useful for emails sent concerning a discount or offer that is only valid for a limited time. An older email is an email sent farther in the past than the number of days specified in the setting Clean out items older than.