Fastmetrics Knowledge Base

Author: Cody Miller

  • Polycom 650 Headset Memory Mode

    As an option on your Polycom SoundPoint 650 phone, your headset can be permanently enabled. This is especially useful for regular headset users.

    To do this:

    • Press Menu button.
    • Select Settings followed by Basic, Preferences, Headset Memory.
    • Use the Up Arrow or Down Arrow arrows and Select soft key to enable Headset Memory Mode.
    • Press Menu button to return to the main menu.

    Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

    You can also activate Headset Memory Mode as follows:

    • Press Headset button twice.
      The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated.
    • Pressing Line Key button or Answer soft key to receive a call will now connect to your headset automatically.

    Polycom SoundPoint 650 Headset memory Mode

  • Polycom 650 Call Lists

    Local lists of missed, received and placed calls are maintained by the Polycom SoundPoint 650 phone (up to 100 for each list).

    Press Directories button followed by Call Lists, Missed Calls, Received Calls, or Placed Calls as desired.

    To manage the listed calls:

    • Select the Edit soft key to edit the dial string if necessary.
    • Select the Dial soft key to return the call.
    • Select the Exit soft key to return to the previous menu.

    For additional choices, press the More soft key followed by:

    • The Info soft key to view information about the call.
    • The Save soft key to store the contact to the Contact Directory.
    • The Clear soft key to delete the call from list.

    Press the More and Exit soft keys repeatedly to return to the idle display.

    Press Right Arrow from the idle display to access the Placed Calls list.
    Press Left Arrow from the idle display to access the Received Calls list.
    Press Down Arrow from the idle display to access the Missed Calls list.

    These shortcuts can be used while placing calls or performing transferring and conferencing functions. You can manually clear the call lists. They are automatically cleared when you restart the phone.

    Polycom SoundPoint 650 Call Lists

  • Polycom 650 Divert Calls

    You can customize your Polycom SoundPoint 650 phone so that incoming calls from a particular party are transferred directly to a third party.

    To divert incoming calls from a particular contact:

    • Press Directories.
    • Select Contact Directory.
    • Use Up Arrow and Down Arrow keys to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. You can also use the * key to Page Up and the # key to Page Down.
    • Press the Edit soft key and scroll down to the Divert Contact field.
    • Enter the number of the party to whom you want to divert incoming calls from this person.
    • Scroll down to the Auto Divert field.
    • Use the Left Arrow and Right Arrow keys to select Enabled.
    • Press the Save or Cancel soft keys to accept or cancel changes.
    • Press Directories or the Exit soft key repeatedly to return to the idle display.

    Polycom SoundPoint 650 Divert Calls

  • Polycom 650 Reject Calls

    You can customize your Polycom SoundPoint 650 phone so that incoming calls from a particular party are immediately sent to your voice mail.

    Note – Rejecting calls is not available on shared lines.

    To send incoming calls from a particular contact directly to voice mail:

    • Press Directories.
    • Select Contact Directory.
    • Use Up Arrow and Down Arrow keys to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. You can also use the * key to Page Up and the # key to Page Down.
    • Press the Edit soft key and scroll down to Auto Reject.
    • Use the Left Arrow and Right Arrow keys to select Enabled.
    • Press the Save or Cancel soft keys to accept or cancel changes.
    • Press Directories or the Exit soft key repeatedly to return to the idle display.

    Polycom SoundPOint 650 Reject Calls

  • Polycom 650 Navigation Keys

    To navigate through menus and to enter data, these are useful tips:

    Use Up Arrow and Down Arrow arrows to scroll through the lists.

    Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists scroll down beyond a single page.

    When menus have submenus, use the Left Arrow and Right Arrow arrows to move one level down and one level up.

    Press Menu to exit from any menu.
    Press Directories to exit from any directory.

    To enter text using the dial pad, press the number keys one or more times.

    For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode, the title will show whether keys will generate numbers (1), upper-case (A), or lower-case (a) characters and the 1/A/a soft key can change this.

  • Polycom 650 Features

    Features of the Polycom SoundPoint IP 650 SIP phone

    Polycom SoundPoint 650 Features

    ID Name Description
    1 Message Waiting Indicator This will alert you to incoming calls, new messages, and other events.
    2 Up Arrow Down Arrow Left Arrow Right Arrow Use the arrow keys to scroll and navigate through the displayed information.
    2 Valid Key Use the select key to select the displayed information.
    2 Delete key Use the delete key to delete the displayed information.
    3 Directories Access local directories and call lists.
    3 Services Access special services (contact system administrator).
    3 Conference Setup a local conference.
    3 Transfer Transfer current call to third party.
    3 Redial Dial most recently dialed party.
    3 Menu Access local (your phone) and global (your organization) features.
    3 Messages Receive text and voice messages.
    3 Do Not Disturb Cancels ringing and directs incoming calls to your Voice Mail (if supported).
    4 Mute button Mutes audio transmission locally during calls.
    5 Headset button Allows you to place and receive calls through an optionally connected headset.
    6 Hands-free Microphone Place your phone on a hard, flat surface for best results.
    7 Speaker button Allows for hands-free communication during calls.
    8 Volume buttons Use these to adjust the volume of the handset, headset, speaker, and ringer.
    9 Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context-sensitive applications.
    10 Soft Keys The screen will display labels for these keys, to identify their context-sensitive functions.
    11 Hold Holds an active call or resumes a held call.
    12 Speaker For ringer and hands-free audio output.
    13 Hookswitch
    14 Line/speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone.
    15 Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is:

    • Solid green—An active call is in progress.
    • Fast flashing green—There is an Incoming (ringing) call.
    • Flashing green—The call is on hold.
    • Solid red—The line is busy remotely (shared lines).
    16 Line key Use these keys to activate up to six lines or speed dials that can be assigned to your phone. The associated icons represent:

    • Line key 1 Registered line.
    • Line key 2 Registered shared line.
    • Line key 3 Unregistered line.
    • Line key 4 VoiceMail/Messages.
    • Line key 5 Speed-Dial.
    • Line key 6 Ringing.
    • Line key 7 Call Forward.
    • Line key 8 Do Not Disturb.
    • Line key 9 Conference.
    • Line key 11 Presence/BLF.
    • Line key 10 Ongoing call with HD Voice.
    17 Graphic Display Shows information about calls, messages, soft keys, time, date, and other relevant data. Caller display information—first party, second party, number of calls.

    Information display line (in order of precedence highest to lowest):

    • Popup text (like network errors).
    • Missed call text or second incoming caller display.
    • Do Not Disturb text.
    • Prompt text (like “Enter number”).
    • Time and date text (if idle display is not used for time/date display).

  • Polycom 650 Attaching the Base

    The base unit can be attached to the SoundPoint IP 650 in one of two ways:

    • Deskmount Method.
    • Wallmount Method.

    Deskmount Method

    Step 1: place all cords in the recessed area above the modular jacks.

    Polycom SoundPoint 650 Attaching Base 1

    Step 2: align the two protrusions on the bracket with their corresponding holes in the phone.

    Polycom SoundPoint 650 Attaching Base 2

    Step 3: snap them together to lock the base to the phone.

    Polycom SoundPoint 650 Attaching Base 3

    Wallmount Method

    Step 1: place all cords in the recessed area above the modular jacks.

    Step 2: on the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 degree angle) is facing up.

    Polycom SoundPoint 650 Attaching Base 4

    Step 3: with mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included).

    Note – The wall mount is not included in SoundPoint IP 650 SIP package. Contact your system administrator if you require one.

    Polycom SoundPoint 650 Attaching Base 5

  • Polycom 650 Connect Handset and Headset

    Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. Connect the headset (optional) to the headset jack on the back of the phone.

    Polycom SoundPoint 650 Connect Handset & Headset

  • Polycom 650 Connect Network & Power

    You have two options for network and power source connections for your Polycom SoundPoint IP 650. Your System Administrator will advise you on which one to use.

    You can use one of the following methods:

    • AC power.
    • Power over Ethernet (PoE).

    AC Power Option.

    Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. Connect the country-specific AC cord to the power adapter.

    Polycom SoundPoint 650 Connect 1

    Power over Ethernet (PoE) Option.

    Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

    Polycom SoundPoint 650 Connect 2

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  • Polycom 650 Parts List

    The following items are included in your SoundPoint IP 650 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator.

    Polycom SoundPoint IP 650 SIP

    Polycom SoundPoint 650 Parts List 1

    Handset & Handset Cord

    Polycom SoundPoint 650 Parts List 2

    Network Cable

    Polycom SoundPoint 650 Parts List 3

    Power Adapter (specification varies according to country)

    Polycom SoundPoint 650 Parts List 4

    Note – the power adapter is not included in the Power over Ethernet (PoE) bundle package. Contact your system administrator if you require one.

    Phone Base

    Polycom SoundPoint 650 Parts List 5

    Quick Start Guide

    Polycom SoundPoint 650 Parts List 6