Fastmetrics Knowledge Base

Author: admin

  • Log Into The Admin Control Panel

    Log Into The Admin Control Panel

    The mail server software is called Communigate, to log in go to;  https://mail.fastmetrics.com:8443/DomainAdmin/domain.com (replacing domain.com with your own domain).

    You will be asked to enter the log in information;

    metric mail login

    You must have received the log in credentials to log in prior to doing this. If you do not yet have them, please contact us at support@fastmetrics.com and provide us with a brief note of what you are trying to do and the name of your company. We will have to verify that you are an authorized user before providing any log in credentials.

  • Conference Bridge Leader Actions Available

    What Is A Conference Bridge?

    A conference bridge is a phone number or user you call into, to expand the number of other users on a phone call. ‘Bridging’ is the technology used in our free video calling solution.

    How To Setup A Conference Bridge?

    For Fastmetrics conference bridges, we require a leader to start the call. A conference leader has the power to moderate the conversation.

    Bridge control / moderation can be achieved via 2 different methods;

    1. By an Office Manager or your phone system admin, through the online management portal.
    2. Through commands entered by the leader while on the bridge / call.  These commands are listed below.

    For information on adding your own conference bridge to your metricPHONE system, please e-mail support@fastmetrics.com or contact your Sales representative directly.

    What Role Does A Leader In A Conference Bridge Take?

    If you’re logged into the bridge as a leader, there are various mid-conference actions you can utilize with the Fastmetrics business phone system. The default mid-conference actions are shown in the table below.

    Default Conference Leader Actions Available With Fastmetrics Conference Calls
    Destination Application Application Parameter Description
    [*]6 Toggle Mute Toggle Mute On/Off
    [*]71 Start Recording Recording On
    [*]73 Stop Recording Recording Off
    [*]74 Dec Rx Gain Decrease volume to participant
    [*]75 Reset Rx Gain Reset volume to participant
    [*]76 Inc Rx Gain Increase volume to participant
    [*]77 Dec Tx Gain Decrease volume to conference
    [*]77 Dec Tx Gain Decrease volume to conference
    [*]78 Reset Tx Gain Reset volume to conference
    [*]78 Inc Tx Gain Increase volume to conference
    [*]91 List Participants To announce the list of active participants
    [*]92 Toggle Announce On/Off Toggle Announcement On/Off
    [*]93 Disconnect All Disconnect All Other Participants
    [*]94 Toggle Conference Lock Toggle Conference Lock
    [*]95 Count Participants To announce the count of active participants
    [*]96 Mute All Mute All Other Participants
    [*]97 Unmute All Un-mute All Other Participants
    [*]98[0-9][0-9][0-9][0-9] Speaker Sign-On [!!!*] Sign-on as Speaker
    [*]99[0-9][0-9][0-9][0-9] Leader Sign-On [!!!*] Sign-ON as Leader

    What Are The benefits Of Fastmetrics Conference Bridge Services?

    A conference bridge is typically superior to having multiple users making 3 way conference calls.

    Long distance users far away from each other in the “call chain”, can experience timing problems in a phone conversation. This can appear as people appearing to talk over each other. A centralized hub or conference bridge that everyone calls, solves this problem.

    Conference bridges included with managed metricVOICE phone service, provides superior call quality over 3rd party conference bridges.

    How Much Is A Conference Bridge With Phone Service?

    Every Fastmetrics business phone system includes 1 free conference bridge per company or customer. Additional conference bridges can be added for a monthly fee.

  • Email to Fax (eFax)

    Note: Before being able to send an email as a fax, your specific email address must be approved in
    our fax server.

    To send an email as a fax, open up your email client.

    Enter the fax number followed by @fx.fastmetrics.com in the TO address line. For example, if I want to fax to 415-680-2320 I will type 4156802320@fx.fastmetrics.com (no spaces no dashes).

    email-to-fax

    Type your message.

    email-to-fax

    You can add up to 3 pages of attachments with the following formats:

    • Word
    • Excel
    • TXT
    • PDF
    • JPEG
    • PNG

    The recipient will receive the attachment pages. They will be printed one by one as if you had scanned multiple pages.

    Click Send when your email is ready to be sent.

    email-to-fax

  • Setting Up Email Forwarding

    Note: in order to setup email forwarding, you have to be logged in.

    Select Rules located in the upper right hand.

    email forwarding

    The rules window will appear, select Edit your message redirection settings.

    email forwarding

    To turn on email redirect make sure there is a check mark on Redirect all mail to. In the field below you can add one or more email addresses (one per line).

    email forwarding

    You have 3 choices on the behavior of the forwarded messages, they are as follows:

    • Keep a Copy – this will leave a copy of the email in the original inbox, and send a copy to the forwarded addresses. If left unchecked no copy will be kept. This is sometimes ideal if no one will be monitoring the account and risk filling up the inbox.
    • Do not Redirect Automatic messages – this option will give you control over forwarding or not automatic messages, like when you receive a welcome letter when you sing up for a service, promotional emails, when you make a payment online and they automatically send you a receipt etc…
    • Preserver to/CC fields – this option will be the difference between seeing the original sender on the envelope of an email or simply seeing the email address that it was forwarded from.

    After you have entered the address you want your emails forwarded to, and you have made your choices on the option make sure to click save.

  • Three Party Conferencing

    Your phones can conference up to 3 parties including yourself.

    To start a three way conference:

    • Dial the first party from your phone
    • Press the Confrnc softkey
    • Dial the second party
    • Press Send
    • When the second party picks up the call Press Confrnc to join the calls

    soft key conference call

    Conferencing when you already have one party on the line:

    • Press Confrnc
    • Dial the second party
    • Press Confrnc to join the calls

    When you are done, you can hang up or disconnect one party and remain on the line with the other.

    To disconnect a single party:

    • Press the Split softkey – both calls are put on hold
    • Use the blue up and down keys to select which party you’d like to disconnect.
    • Press Resume
    • Press End Call
    • Press Resume to continue with the other party.

  • Transferring a Voicemail to Another User

    When you have a voice message that you need to send to someone else in your office you can forward that voicemail to that user.

    Note: this is much faster if you do it over the metricPHONE web interface.

    • Pick up your handset and press Messages
    • When prompted enter your PIN followed by #
    • Press 1 to listen to new messages or 2 if is a saved message.
    • Press 3 “To Forward” when the message you want to forward plays ( you do not have to wait for the message to stop playing)
    • Press 1 to send to an individual.
    • Record a greeting followed by the # key so the person receiving the message knows it is a forwarded message (this step cannot be skipped)
    • The greeting you just record will play followed by the message.
    • Press 2 to confirm ( you dot have to wait for the greeting to stop playing)
    • Enter the extension number you wish to forward the message to.
    • You will now hear the extension number or the recorded name
    • Press 2 to send.

  • Checking Voice Messages Remotely

    Whether you are on the run, or working from home you can check your voicemails remotely from any telephone.

    • Dial your direct number (DID).
    • When your voicemail greeting starts dial the * key.
    • Enter your voicemail PIN number followed by #.
    • Dial 1 to listen to your new voicemails or 2 to listen to your saved voicemails.

    If you do not have a direct number you can still check your voicemails remotely by dialing your main line and ask to be transferred to your extension.

    • Dial the office telephone number.
    • Have the answering party transfer you to *55.
    • Press * and enter your PIN when prompted.

  • Checking Voice Messages from your Phone

    When you have new messages waiting for you, the red LED light above the LCD screen will flash.

    Checking new messages:

    • Pick up your handset and press Messages
    • When prompted enter your PIN followed by #
    • Press 1 to listen to new messages.

    When listening to voice messages:

    • Press 1 to save the message.
    • Press 2 to repeat the message.
    • Press 3 to forward the message.
    • Press 4 to delete the message.
    • Press 5 to go to the next message.
    • Press 6 to reply to the message.
    • Press # to finish and go back to the main menu

    Checking saved massages

    • Pick up your handset and press Messages
    • When prompted enter your PIN followed by #
    • Press 2 to listen to new messages.

  • Transferring Directly to Voicemail

    To transfer a call directly to voicemail we will use the blind transfer feature. To transfer to voicemail we will blind transfer to the extension of choice preceded by 55.

    • Press Transfer soft key that appears on the screen of your phone
    • Press Blind soft key
    • Dial *55
    • Press Send

    So to transfer to extension 200’s voicemail we would blind transfer to *55200

  • Blind Call Transfer

    A Blind transfer sends the call you are currently on to another extension without an announcement.

    • Select the Transfer key on the left column of buttons.
    • Press the Blind button below the LCD screen.
    • Dial the extension or number that you want to transfer to.
    • Press the Send soft key below the LCD screen.
    • Hang up the phone.