WAV Files For Voicemail & Auto Attendant Greetings

Note: these instructions are for Windows XP. However, these are highly similar for newer versions of Windows too. 

This guide explains how to create WAV files to be used for your voicemail or auto attendant greeting. Access to record these greetings is often already setup with your business phone system. When you are not available to answer your phone or busy, we offer our business clients a few different options for inbound calls.

how to make wav files logo

Your Fastmetrics business phone service can be configured to;

  1. Send calls directly to your voicemail. Your pre-recorded greeting, (.WAV file), will be played.
  2. Be forwarded to your cell or any another number of your choosing. (Call forwarding).
  3. Be redirected to your auto attendant. Auto attendant greetings can be automated or personalized with WAV files.

Please note that the size limit for your auto attendant greeting is 1MB. Anything larger than this, will not work. For options 1 and 2 above, inbound phone calls will be played a pre-recorded message, such as WAV files, which we explain how to record below;

How To  Make A WAV File In The Correct .WAV Format

Step 1: Launch your sound recorder. Select Start > Programs > Accessories > Entertainment > Sound Recorder.

Note: It is possible that your sound recorder is located in a different location, or that your default sound recorder is a different product. The required .wav file format remains the same, for whichever sound recording program you use to record a wav file.

Use the format for your greetings below. Follow the instructions for your specific sound recording product.

Create wav File 1

Step 2: Set sound recorder properties. The first thing we will do is establish the properties for the sound recorder, to ensure your .wav file is in the correct format. Later, when we save the sound file after recording, these properties will be used for the saved wav file.

Step 3: Select Properties from the File menu. Create wav File 2

Step 4: Click the Convert Now button. Create wav File 3

Step 5: Settings: Leave the .wav file Format: setting as PCM. Confirm that the Sound Selection Attributes are; 8.000 kHz, 16 Bit, Mono, 15 kb/sec. Otherwise, select that setting from the drop down list. Then click Save As.

Create wav File 4

Step 6: Type Fastmetrics. Then click OK. Create wav File 5 Step 7: Click OK again. Create wav File 6

Step 8: Click OK again. Create wav File 7

The sound properties for the WAV file format have now been saved into a profile named “Fastmetrics”. This profile is internal to the sound recorder program. After recording your WAV file greeting, we will save a sound file, using this properties profile to specify the settings for the saved .wav file.

Step 9: Record your greeting. This process can be repeated as many times as you like.

The sound recorder will store your recording and when you are satisfied with that greeting, you can save the current recording to a sound file. Create wav File 8 Create wav File 9 Create wav File 10

Step 10: Select Save As from the File menu. Create wav File 11

Step 11: Enter the name you will be giving the .wav file. Then click the Change button. Create wav File 12

Step 12: Open the drop down list at the top left of the window by clicking the downward pointing arrow.

Step 13: Select the item named Fastmetrics. Then click OK. Create wav File 13

Step 14: Click the Save button. You are finished with the recording process. Create wav File 14 Your WAV file is now saved on your local computer, using the correct sound settings for the Fastmetrics business phone system. Depending on which business phone service you are using, your WAV files can now be uploaded and added to your voicemail or auto attendant.

Need further assistance setting up a .WAV file?

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