Fastmetrics Knowledge Base

Author: Cody Miller

  • Polycom 335 Manage your Buddy Lists

    Buddy Lists allow you to monitor the status and presence of up to 8 other lines. This is different than contacts – which allow you to make calls from a personal phone list.

    The status of your buddies is displayed and updated in real time. Your phone canbe “watched” by up to 8 other phones.

    To view and change your presence settings:

    • Press Menu Button.
    • Select Features, then Presence, My Status.
    • Use Up Arrow and Down Arrow to scroll through the list.
    • Press Select Key to select your new status.

    This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.

    Polycom SoundPoint 335 - Manage your Buddy Lists

    To add or delete a contact from your buddy list:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press Down Arrow repeatedly until the Watch Buddy field appears.
    • Press Select Key to select the Watch Buddy field.
    • Use Up Arrow and Down Arrow to switch between Enabled and Disabled settings.
    • When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the contact is removed from your buddy list. The default for Watch Buddy is Disabled.
    • Press the Ok or Cancel soft keys to accept or cancel changes.

    To block or unblock a contact from your buddy list:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press Down Arrow repeatedly until the Block Buddy field appears.
    • Press Select Key to select the Block Buddy field.
    • Use Up Arrow and Down Arrow to switch between Enabled and Disabled settings.
    • When Block Buddy is enabled, the contact cannot watch your phone. When Block Buddy is disabled, the contact can watch your phone. The default for Block Buddy is Disabled.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

  • Polycom 335 Call a Contact

    To call a contact from your directory:

    • Press the Dir soft key.
    • Select your contact directory by pressing Select Key.
    • Press Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Dial button or lift the handset.

    To call a contact from the corporate directory:

    • Press the Dir soft key.
    • Select Corporate Directory.
    • Search for the contact.
    • Press Dial button or lift the handset.

  • Polycom 335 Search for a Contact

    To search for a contact in your personal directory:

    • Press the Dir soft key.
    • Select your contact directory by pressing Select Key.
    • Search for a contact using the dial pad.
    • The first time a dial pad key is pressed, the first entry whose last name starts with a character that matches the first letter on the key label will be retrieved.
    • The second key press repeats the process using the second letter on the key and so on. For example, to find the first directory entry whose last name starts with J, press the 5 key once.
    • To find the first entry whose last name starts with R, press the 7 key three times.

    Polycom SoundPoint 335 - Search for a Contact 1

    Search the corporate directory:

      • Press the Dir soft key.
      • Select your contact directory by pressing Select Key.

    Polycom SoundPoint 335 - Search for a Contact 2

    Search for the contact in one of the following ways:

          • In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for James Woller, enter wo in the search line, or press the Submit soft key. In this example, James Woller appears in the search results.
          • Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Smith as the last name.
          • Press the Submit soft key. In this example, Bob Smith appears in the search results.
          • You can dial any successful matches from the resulting information on the graphic display.

    Polycom SoundPoint 335 - Search for a Contact 3

  • Polycom 335 Delete a Contact

    To delete a contact:

    Press the Dir soft key. Select your contact directory by pressing Select Key. Press Up Arrow and Down Arrow to scroll through the list to find the contact. Press Select Key to select the entry.

    Polycom SoundPoint 335 - Delete a Contact

    Press the Delete soft key. Press Left Arrow repeatedly to return to the idle display.

  • Polycom 335 Edit a Contact

    To edit a contact:

    Press the Dir soft key. Select your contact directory by pressing Select Key. Press Up Arrow and Down Arrow to scroll through the list to find the contact. Press Select Key to select the entry.

    Polycom SoundPoint 335 - Edit a Contact 1

    Press the Edit soft key.

    Polycom SoundPoint 335 - Edit a Contact 2

    Use Up Arrow and Down Arrow to scroll through the fields, then press Select Key to select the field.

    Polycom SoundPoint 335 - Edit a Contact 3

    Make the desired changes.

    The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected.

    Press Up Arrow and Down Arrow to place the cursor either at the beginning or end of the item respectively. Press Select Key to move to the next field.

    Press the Ok or Cancel soft keys to accept or cancel changes. Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Edit a Contact 4

  • Polycom 335 Add a Contact

    To add a contact:

    Press the Dir soft key. Select your contact directory by pressing Select Key. Press Up Arrow. The Directory screen displays. New Entry displays at the top of the list.

    Polycom SoundPoint 335 - Add a Contact 1

    Press Select Key to add a new entry.

    Polycom SoundPoint 335 - Add a Contact 2

    Press Select Key to enter a first name.

    Polycom SoundPoint 335 - Add a Contact 3

    Enter the first name of the contact from the dial pad.

    Polycom SoundPoint 335 - Add a Contact 4

    Press the Ok or Cancel soft keys to accept or cancel changes. Press Down Arrow to display the next field in the contact’s entry. Repeat steps 4 to 8 to enter the last name of the contact. This is a required field and it must be unique (not already in the directory).

    Polycom SoundPoint 335 - Add a Contact 5

    Repeat steps 4 to 8 to enter additional information for this contact, such as speed dial index, ring type, etc. Press Left Arrow to end contact’s data entry.

    Polycom SoundPoint 335 - Add a Contact 6

    Press the Yes or Cancel soft keys to accept or cancel changes. Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Add a Contact 7

    Add Contact From Call List:

      • Press the Callers soft key to view the Received Calls list or press Dial button to view the Placed Calls list.
      • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
      • Press Select Key to select the entry.
        Optional – Press the Info soft key. The name is displayed. The number, time and date when the call started, and call duration can be viewed by pressing Down Arrow key.

    Optional – Press Down Arrow repeatedly to select the phone number.

    • Press the Save soft key to save the contact in the local contact directory.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Add a Contact 8

    Add Contacts From Corporate Directory:

    • Press the Dir soft key.
    • Press Down Arrow, then press Select Key to select the corporate directory.
    • Search for the contact.
    • Press Select Key. The contact’s information appears on the graphic display.
    • Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved.
    • If the contact already exists in the contact directory, “Entry already exists” appears.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Add a Contact 9

  • Polycom 335 Transfer Call

    There are three ways to transfer a call:

    Method 1

    Transfer the call, but first speak to the receiving party before completing the transfer. During a call, press Trans soft key. The active call is placed on hold. Enter the number to which you want to transfer the call.

    As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed. If you are using a handset, the transfer can be completed by putting the handset on the cradle.

    You can cancel the transfer before the call connects by pressing the Cancel soft key. You transfer the call, and the party you have transferred the call to receives the call just like a normal call.

    Polycom SoundPoint 335 - Transfer Call

    Method 2

    Transfer the call to receiving party just as if the call was made directly to them. During a call, press the Trans soft key. Press the Blind soft key.

    Do any one of the following steps:

    • Enter the number to which you want to transfer the call.
    • Press Dial to access the Placed Call list, use Up and Down to access the contact, and then press Dial.
    • Press Dial to access the Placed Call list, use Up and Down to access the contact, and then press Select.

    At this point, the call is connected to the number to which you are transferring the call.

    Method 3

    Conference, then exit. Establish a conference and Exit leaving the two other parties connected.

  • Polycom 335 Divert Call

    You can customize your phone so that incoming calls from a particular party are transferred directly to a third party.

    To divert incoming calls from a particular contact:

    • Press Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the Divert Contact field is displayed.

    Polycom SoundPoint 335 - Divert Calls 1

    • Press Select Key.
    • Enter the number of the party to whom you want to divert the call.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Scroll down to the Auto Divert field.
    • Press Select Key, and then Left Arrow to change between Disabled and Enabled.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Divert Calls 2

  • Polycom 335 Reject Call

    You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail.

    Note – Rejecting calls is not available on shared lines.

    To send incoming calls from a particular contact directly to voice mail:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact that you wish to direct calls directly to your voice mail.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the Auto Reject field is displayed.
    • Press Select Key, and then Left Arrow to change between Disabled and Enabled.
    • Press the OK or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Reject Calls

  • Polycom 335 Place a Call on Hold

    To place a call on hold during a call, press Hold button. This will be indicated on the graphic display by the hold icon as the line indicator.

    Polycom SoundPoint 335 - Place a Call on Hold 1

    Press Hold button again or the Resume soft key to resume the call. The active audio icon (either Handset small button, Headset small button or Speaker small button, Headset, or Speaker) appears as the line indicator. When a call has been on hold for an extended period of time, both visual and audible alerts appear.

    When active on a call, the sound effects are played at a volume that is typically lower than the normal ringer volume.

    Polycom SoundPoint 335 - Place a Call on Hold 2

    Multiple Calls on Hold .

    If multiple calls are on hold, use Up Arrow and Down Arrow to switch between the calls, then press the Resume soft key to retrieve the desired call.

    If two or more calls are on hold, an indication appears on the graphic display, for example “3/4”, indicating that this is the third call out of four calls.

    If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the lineicon in reverse colors.

    Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.