To delete a contact:
Press the Dir soft key. Select your contact directory by pressing 
. Press 
and 
to scroll through the list to find the contact. Press to select the entry.
Press the Delete soft key. Press 
repeatedly to return to the idle display.
To edit a contact:
Press the Dir soft key. Select your contact directory by pressing . Press and to scroll through the list to find the contact. Press to select the entry.
Press the Edit soft key.
Use and to scroll through the fields, then press to select the field.
Make the desired changes.
The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected.
Press and to place the cursor either at the beginning or end of the item respectively. Press to move to the next field.
Press the Ok or Cancel soft keys to accept or cancel changes. Press repeatedly to return to the idle display.
To add a contact:
Press the Dir soft key. Select your contact directory by pressing . Press . The Directory screen displays. New Entry displays at the top of the list.
Press to add a new entry.
Press to enter a first name.
Enter the first name of the contact from the dial pad.
Press the Ok or Cancel soft keys to accept or cancel changes. Press to display the next field in the contact’s entry. Repeat steps 4 to 8 to enter the last name of the contact. This is a required field and it must be unique (not already in the directory).
Repeat steps 4 to 8 to enter additional information for this contact, such as speed dial index, ring type, etc. Press to end contact’s data entry.
Press the Yes or Cancel soft keys to accept or cancel changes. Press repeatedly to return to the idle display.
Add Contact From Call List:
and to scroll through the list to find the contact. to select the entry. key.Optional – Press repeatedly to select the phone number.
repeatedly to return to the idle display.
Add Contacts From Corporate Directory:
, then press to select the corporate directory.. The contact’s information appears on the graphic display. repeatedly to return to the idle display.
There are three ways to transfer a call:
Transfer the call, but first speak to the receiving party before completing the transfer. During a call, press Trans soft key. The active call is placed on hold. Enter the number to which you want to transfer the call.
As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed. If you are using a handset, the transfer can be completed by putting the handset on the cradle.
You can cancel the transfer before the call connects by pressing the Cancel soft key. You transfer the call, and the party you have transferred the call to receives the call just like a normal call.
Transfer the call to receiving party just as if the call was made directly to them. During a call, press the Trans soft key. Press the Blind soft key.
Do any one of the following steps:
At this point, the call is connected to the number to which you are transferring the call.
Conference, then exit. Establish a conference and Exit leaving the two other parties connected.
You can customize your phone so that incoming calls from a particular party are transferred directly to a third party.
To divert incoming calls from a particular contact:
and to scroll through the list to find the contact. to select the entry. repeatedly until the Divert Contact field is displayed.
., and then to change between Disabled and Enabled. repeatedly to return to the idle display.
You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail.
Note – Rejecting calls is not available on shared lines.
To send incoming calls from a particular contact directly to voice mail:
and to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. repeatedly until the Auto Reject field is displayed., and then to change between Disabled and Enabled. repeatedly to return to the idle display.
To place a call on hold during a call, press Hold button. This will be indicated on the graphic display by the hold icon as the line indicator.
Press Hold button again or the Resume soft key to resume the call. The active audio icon (either 
, 
or 
, Headset, or Speaker) appears as the line indicator. When a call has been on hold for an extended period of time, both visual and audible alerts appear.
When active on a call, the sound effects are played at a volume that is typically lower than the normal ringer volume.
Multiple Calls on Hold .
If multiple calls are on hold, use and to switch between the calls, then press the Resume soft key to retrieve the desired call.
If two or more calls are on hold, an indication appears on the graphic display, for example “3/4”, indicating that this is the third call out of four calls.
If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the lineicon in reverse colors.
Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.
To redial a number using your SoundPoint IP 335 phone, press Dial twice.
To end a call, do one of the following steps:
if in Hands-free Speakerphone Mode, or 
if in Headset Mode.When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 335 phone:
The steps for answering an incoming call when you are in another call are different if your phone is configured for:
A single Line Key per line.
Multiple Line Keys per line.
Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines). When your SoundPoint IP 335 phone is configured for Silent Ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.
Answering When Not in Another Call:
In all cases, the active call will appear on the graphic display showing call duration and destination.
To answer a call using the handset:
Pick up the handset.
To answer a call using Hands-Free Speakerphone mode, do one of the following steps:
.To answer a call using the headset:
to answer the call through an optionally connected headset.Answering When in Another Call:
You are busy on an active call and a second incoming call arrives on the same phone number. If your phone is configured for a single Line Key per line, the second call may cause a call waiting tone to be played and you see the second call appearance. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only). After this point the active call is in focus and the user must scroll to the incoming call appearance to answer.
If your phone is configured for multiple Line Keys per line, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only.)
If your phone is configured for shared lines, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key. The call waiting prompt identifying the incoming caller appears for 10 seconds only.
Pressing the Ignore soft key will stop the ringing for that call.
To answer an incoming call on a line configured for a single Line Key:
to access the new call.To answer an incoming call on a line configured for multiple Line Keys, do one of the following:
Method 1:
Answer the call by pressing Line 1 or Line 2 associated with the second incoming call. The first call is put on hold and the second call is answered.
Method 2:
Press Hold button to place the original call on hold. Soft key labels are updated on the display showing Ignore, Answer, and Reject. Answer the incoming call. This places the original call on hold and refreshes the soft key labels.
Answering a call on shared lines is no different than on private line, except that there is no Reject soft key and another person on the shared line might answer the call.