Fastmetrics Knowledge Base

Category: Business Voice & UCaaS

metricVOICE Overview

  • Polycom 335 Navigation Keys

    To navigate through menus and to enter data, these are useful tips:

    • Press Menu button to enter the basic settings menu or exit from any menu.
    • Use Up Arrow and Down Arrow arrows to scroll through the lists.
    • Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists scroll down beyond a single page.
    • Use the dial pad keys to navigate through and make selections in numbered menu lists.

    The navigation guide icon in the top left-hand corner of the graphic display shows which arrow keys can be used at a particular sublevel. For example, this figure shows that Left Arrow, Down Arrow, Right Arrow and Select Key can be used at this point.

    Polycom SoundPoint 335 - Navigation Keys 1

    The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0.

    • Switch to uppercase by pressing Up Arrow.
    • Switch to lower case by pressing Down Arrow.

    Polycom SoundPoint 335 - Navigation Keys 2

  • Polycom 335 Features

    Polycom SoundPoint 335 - Features

    Polycom SoundPoint 335 Phone Features
    ID Name Description
    1 Message Waiting Indicator This will alert you to incoming calls, new messages, and other events.
    2 Do Not Disturb Indicator Do not disturb indicator.
    2 Unregistered Line Unregistered line.
    2 Voicemail/Messages VoiceMail/Messages.
    2 Ringing Ringing.
    2 Call Forward Call Forward.
    2 Presence/BLF Presence/BLF
    2 Registered line Registered line.
    2 Registered shared line Registered shared line.
    3 Softkeys The screen will display labels for these keys, to identify their context-sensitive functions.
    4 Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence).

    The mapping is:

    • Solid green – An active call is in progress.
    • Fast flashing green – There is an Incoming (ringing) call.
    • Flashing green – The call is held by the other party.
    • Flashing red – The call is on hold.
    • Solid red – The line is busy remotely (shared lines).
    5 Line 1
    Line 2    		 Activate up to two lines that can be assigned with your phone.
    6 Hold button Holds an active call or resumes a held call.
    7 Headset button Allows you to place and receive calls through an optionally connected headset.
    8 Speaker button Allows for hands-free communication during calls.
    9 Hands-free Microphone Place your phone on a hard, flat surface for best results.
    10 Volume buttons Use these to adjust the volume of the handset, headset, speaker, and ringer.
    10 Soft Keys The screen will display labels for these keys, to identify their context-sensitive functions.
    11 Mute button Mutes audio transmission locally during calls.
    12 Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context-sensitive applications.
    13 Menu button Access local (your phone) and global (your organization) features.
    13 Dial button Dials phone numbers or allows you to view the placed call list.
    14 Right Arrow Left Arrow Down Arrow Up Arrow Use the arrow keys to to scroll through the displayed information.
    14 Valid Key Use the select key to select a field of displayed information or enter edit mode for some settings.
    14 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone.
    15 Speaker For ringer and hands-free audio output.
    16 Hookswitch
    17 Graphic Display Shows information about calls, messages, soft keys, time, date, and other relevant data.

    Important messages appear on the idle display through an animated scrolling list, which has precedence over the idle display.

    The following figures show a phone with four messages. The messages continuously scroll over the screen. Information display line (in order of precedence highest to lowest).

    Polycom SoundPoint 335 - Graphic Display

  • Polycom 335 Attaching the Base

    The base unit can be attached to the SoundPoint IP 650 in one of two ways:

    • Deskmount Method.
    • Wallmount Method.

    Deskmount Method

    Step 1: place all cords in the recessed area above the modular jacks.

    Polycom SoundPoint 335 - Attaching the Base 1

    Step 2: align the two protrusions on the bracket with their corresponding holes in the phone.

    Polycom SoundPoint 335 - Attaching the Base 2

    Step 3: snap them together to lock the base to the phone.

    Polycom SoundPoint 335 - Attaching the Base 3

    Wallmount Method

    Step 1: place all cords in the recessed area above the modular jacks.

    Step 2: on the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 degree angle) is facing up.

    Polycom SoundPoint 335 - Attaching the Base 4

    Step 3: with mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included).

    Note – The wall mount is not included in SoundPoint IP 650 SIP package. Contact your system administrator if you require one.

    Polycom SoundPoint 335 - Attaching the Base 5

  • Polycom 335 Connect Handset and Headset

    To Connect the Handset:

    Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.

    Polycom SoundPoint 335 - Connect Handset and Headset 1

    To Connect the Headset:

    Connect the headset (optional) to the headset jack on the back of the phone.

    Polycom SoundPoint 335 - Connect Handset and Headset 2

  • Polycom 430 Multilingual Support

    Many languages are supported by the phone.

    To change language:

    • Press Menu button and select Settings, Basic, Preferences, Language.
    • Scroll through the list of available languages and press the Select soft key when the desired language is highlighted.
    • The display will change to the language of your choice.
    • Exit to the idle display by pressing Menu button.

  • Polycom 430 Distinctive Ringing

    You can set distinctive incoming ringing tones for contacts in your local directory. This allows identification of a contact by a specific ring tone.

    To set a distinctive ring for a local contact:

    • Press Menu button then Features, and select Contact Directory.
    • Using the arrow keys, scroll through the directory to choose a contact.
    • Press Edit and scroll down to Ring Type.
    • Enter a number corresponding to one of the ring types available (press Polycom 430 Right arrow and then << to remove an existing value). See Ring Type in this guide for further details.
    • Press the Save soft key or Cancel to abandon the change then press Menu button to return to the idle display.
    • Incoming calls from this contact will now have a distinctive ringing pattern.

    This feature is local to the phone, and may be overridden by server settings. Contact your system administrator for more details.

  • Polycom 430 Display Contrast

    To adjust the contrast on the display to a comfortable level:

    • Press Menu button.
    • Select Settings followed by Basic, Contrast.
    • Pressing the Polycom 430 Up button or Polycom 430 Down button soft keys or volume keys will increase or decrease the display contrast.
    • Press the Ok or Cancel soft keys to accept or reject changes.
    • Press Menu button or the Exit soft key to return to the idle display.

  • Polycom SoundPoint 430 – Ring Type

    Many ring types are available including a Silent Ring. You can select different rings to distinguish between lines or to have a different ring from your neighbor’s phone.

    To change the incoming ring:

    • Press Menu button.
    • Select Settings followed by Basic, Ring Type.
      Optional – If multiple lines are used, first select which line to change.
    • Using the arrow keys, highlight the desired ring type.
    • Press the Play soft key to hear the selected ring type.
    • Press Select to change to the selected ring type.
    • Press Menu button or the Exit soft key to return to the idle display.

    If Silent Ring is selected, incoming calls can only be answered by pressing the Answer soft key. See also Distinctive Ringing / Call Treatment.

  • Polycom 430 Time and Date

    Time and Date is clearly displayed on the SoundPoint® IP 430 SIP phone.

    If the phone cannot obtain a time and date from the server, the display will flash. Contact your system administrator if either time or date is incorrect. You have control over the format of the display and can turn it off.

    Select options which are right for you as follows:

    • Press Menu.
    • Select Settings followed by Basic, Preferences, Time & Date.
    • Select from Clock Date, Clock Time, Clock Order or Enable/Disable.
    • Scroll through the options via the up and down arrow keys.
    • Press Select to confirm and Menu to return directly to the idle display.

  • Polycom 430 Volume Adjustment

    Press the volume keys to adjust handset, headset, and hands-free speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

    Volume button