Category: Business Voice & UCaaS

A line on the phone can be configured to have both line keys associated with it. If this is the case, the display could look like this.

Incoming calls to this line will be distributed evenly among the two available keys. Similarly, outgoing calls will be distributed.

Your SoundPoint 430 can support up to two lines. Lines can be configured for private or shared lines.

Typically, the top-most line key is reserved for the principle directory number of the phone. Depending on how your phone is configured, the display could resemble one of the displays shown.

Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line.

In the example shown, extension 2020 is in an outbound call with 2024.

This figure shows an incoming call from John Brown. To answer this incoming call, put the original call on Hold or press the [down] key to access the new call.

Soft key labels will be updated on the display with these options:

• Answr the incoming call.
• Reject the incoming call.
• Forward the incoming call to another extension.

Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated (third figure). If more than one call appearance is in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the display.

For example “2/3” indicates that the highlighted call is the second one out of a total of three. In the example case illustrated, another outbound call can be placed on the same first line.

Press Hold during the first call. Then press NewCall to obtain dial tone and a new call appearance for a second call.

Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out.

A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.

If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely.

Calls on shared lines can be transferred, put on hold, or added to a conference.

Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, it is automatically assigned the next available speed dial index.

To change a Speed Dial key assignment:

• Press Menu button and select Features, Contact Directory.
• Highlight an existing directory entry and press Edit, or press and hold the line key which already has a speed dial number assigned to it. That contact in the directory will automatically be displayed.
• If a speed dial index already exists, delete it by pressing the key and then the << softkey.
• If desired, enter a new speed dial index.
• Press Save to confirm or Cancel to abandon the change then press Exit to return to the idle display.

Idle display could now be as shown.

To dial a number assigned to a Line Key:

• Press the line key directly opposite the number on the display.

To quickly view a complete list of assigned speed dial entries:

• Press from the idle display.
• Dial directly from a selected number.

Presence / Status / Buddy Lists

The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved.

Each phone can “watch” the status of up to eight other phones. These other phones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each phone can also be “watched” by up to eight other phones.

To add or delete a contact from your buddy list, or block a contact:

• Press Menu button and select Features, Contact Directory.
• Using the arrow keys, scroll through the directory to choose a contact.
• Press Edit and scroll down to the Watch Buddy or Block Buddy fields.
• Press to switch between Enabled or Disabled status.
• Press the Save soft key or Cancel to abandon the change then press Menu button to return to the idle display.

These figures show a typical My Status display and a Buddy Status screen display of monitored phones.

To Change Your Presence settings:

• Press Menu button and select Features and Presence.
• Choose My Status to change your own status (online, busy, etc.). This affects information sent to watching phones. Presence information will also be sent to watching phones when the user goes off-hook or invokes Do Not Disturb.
• The My Status display can also be accessed by pressing the Stats soft key from the idle display.

To View Status of the Contacts Within Your Buddy List:

• Press Menu button and select Features and Presence.
• Choose Buddy Status.
• This can also be accessed by pressing the Buddies soft key on the idle display.

To See Which Phones are Currently Monitoring Your Status:

• Press Menu button and select Features and Presence.
• Choose Watcher List.
• Press the Block soft key to block a watcher.

A local list of calls missed, received, and placed is maintained by the phone (up to 100 for each).

Press Menu button followed by Features, Call Lists and Missed, Received, or Placed Calls as desired. Call information will be displayed.

From this screen:

• Choose Edit to amend the dial string before dialing.
• Choose Dial to return the call.
• Choose Exit to return to the previous menu.

For additional choices, press More followed by:

• Info to view information about the call.
• Save to store the contact to the Contact Directory.
• Clear to delete the call from the list.
• Exit soft keys to return to the idle display.