Fastmetrics Knowledge Base

Category: Business Voice & UCaaS

metricVOICE Overview

  • Polycom 335 Time and Date

    The time and date appears on the graphic display of the SoundPoint IP 335 SIP phone. If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

    You have control over the format of the time and date display and can turn the display of time and date off.

    Polycom SoundPoint 335 - Time and Date 1

    To configure the Time and Date:

    • Press Menu button.
    • Select Settings followed by Basic, Preferences, Time & Date.
    • Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
    • Scroll through the options under each of these selections using Up Arrow and Down Arrow.
    • Press Select Key to confirm your choice.
    • Press Menu button, or Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Time and Date 2

  • Polycom 335 Volume Adjustment

    Press the volume keys to adjust handset, headset, and hands-free speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

    Volume button

    Note – To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator.

    Hands-free Speakerphone volume settings will be maintained across calls.

  • Polycom 335 Do Not Disturb

    To prevent the phone from ringing on incoming calls:

    Press Menu button and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.

    To disable Do Not Disturb, press Menu button and then select Features > Do not disturb again.

    Polycom SoundPoint 335 - Do Not Disturb

    Multiple Lines and Do Not Disturb.

    If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using Up Arrow and Down Arrow.

    When Do Not Disturb is enabled for a particular line, this is indicated by a flashing X beside the line indicator on the display.

    Note – The Do Not Disturb feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.

  • Polycom 335 Microphone Mute

    During a call, press Mute button. The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you.

    Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

    Mute button

    To turn off Microphone Mute, press Mute button again.

  • Polycom 335 Headset Memory Mode

    This feature is especially useful for permanent or full-time headset users.

    To permanently enable the Headset Memory Mode:

    • Press Menu button.
    • Select Settings > Basic > Preferences > Headset > Headset Memory.
    • Use Up Arrow and Down Arrow to select Enabled.
    • Press Select Key Key to confirm your choice.
    • Press Menu button or Left Arrow repeatedly to return to the idle display.
    • Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

    To activate Headset Memory Mode:

    • Press Headset button twice.
    • Pressing Line 1 or Answer soft key to receive a call will now connect to your headset automatically.

    Polycom SoundPoint 335 - Headset Memory Mode

  • Polycom 335 Manage Contacts

    Your contacts are your personal phone directory. You can enter 99 contacts in your phone’s local contact directory. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have access to portions of your corporate directory through your phone.

    You can place calls to contacts in your corporate directory. You may be able to add contacts from the corporate directory to your local contact directory.

  • Polycom 335 Conferencing

    You can create a conference with other parties using the phone’s local conference feature.

    To set up a conference:

    Call the first party.
    Note – You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists.

    Polycom SoundPoint 335 - Conferencing 1

    Press Conf soft key to create a new call. The active call is placed on hold.

    Polycom SoundPoint 335 - Conferencing 2

    Call the second party. When the second party answers, press the Conf soft key again to join all parties in the conference.

    Polycom SoundPoint 335 - Conferencing 3

    To split a conference call:

    Press the Split soft key to split the conference. Both parties will be on hold.

    To set up a conference call using the Join soft key:

    When you are in an active call:

    If you have one call on hold (on the same line or other line), use Down Arrow to go to the call on hold, then press the Join soft key.

    A conference is created with the active call, the call on hold and yourself. If you have more than one call on hold, use Up Arrow and Down Arrow to switch to the desired call on hold, press the Join soft key.

    A conference is created with active call, the call on hold and yourself.

    To end a conference call:

    Press the EndCall soft key or hang up. The other parties will continue to be connected.

  • Polycom 335 Call History

    A list of up to four current calls is maintained. You can scroll through this list using Up Arrow and Down Arrow. Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities are ordered oldest first. If there are no current calls, this list is empty.

    Local lists of missed, received, and placed calls is maintained by the phone (up to 99 for each list). The initial view of both lists shows the list title and the first two calls in the list, where the first call is displayed in reverse video to indicate that it is currently selected. A symbol to indicate whether the call was answered Answered Call or missed Missed Call is shown for each entry in the incoming list.

    Press the Callers soft key to view the Received Calls list.

    Polycom SoundPoint 335 - Call History 1

    Press Dial to view the Placed Calls list.

    Polycom SoundPoint 335 - Call History 2

    To return the call:

    • Press Dial to return the call.

    To return to the previous menu:

    • Press Left Arrow.

    To store the contact to the local contact directory:

    • Press Select Key to select the entry, then press the Save soft key.

    Note – Press the Info soft key to see the call information. The name is displayed. Access the other information by using Up Arrow and Down Arrow.

    To delete the call from list:

    • Press the Delete soft key.
    • Press Left Arrow repeatedly to return to the idle display.
    • Press Right Arrow from the idle display to access Placed Calls list.
    • Press Down Arrow from the idle display to access Received Calls list.

    You can use these shortcuts while placing calls or performing transferring and conferencing functions. You can manually clear the call lists. They are automatically cleared when you restart the phone.

  • Polycom 335 Speed Dial

    This article explains how to set up phone numbers with speed dial. Once you have entered phone numbers with speed dial, simply do the following to dial those speed dial numbers. To call a speed dial number, use the dial pad to enter the speed dial index followed by the # key, and then press Dial Buttonor pick up the handset to place a call.

    Access the Speed Dial list by pressing Menu button, then select Features, Speed Dial, or press Up Arrow from the idle screen.

    When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index and the new entry appears at the bottom of the Speed Dial list.

    To add or edit a speed dial index for an existing contact:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the speed dial index appears.
    • Press Select Key to select the speed dial index for edit.

    Do one of the following steps:

    • Enter the next available speed dial index.
    • Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.
    To assign a new speed dial index:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the speed dial index appears.
    • Press Select Key to select the speed dial index for edit.

    Do one of the following steps:

    • Enter the next available speed dial index.
    • Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Speed Dial

  • Polycom 335 Voicemail

    Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display.

    If the phone is configured for multiple lines, an individual line indicator icon indicates Voice Mail messages left on that line.

    A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.SoundPoint 335

    To listen to voice messages:

    • Press Menu button.
    • Select Features followed by Messages.
    • Press Select Key to enter your voice mail.
    • Follow voice prompts to retrieve your messages.
    • If multiple lines are configured on your phone, select from which line messages are to be retrieved.

    Polycom SoundPoint 335 - Voicemail