Category: Business Voice & UCaaS

To place a call on hold during a call, press Hold button. This will be indicated on the graphic display by the hold icon as the line indicator.

Press Hold button again or the Resume soft key to resume the call. The active audio icon (either , or , Headset, or Speaker) appears as the line indicator. When a call has been on hold for an extended period of time, both visual and audible alerts appear.

When active on a call, the sound effects are played at a volume that is typically lower than the normal ringer volume.

Multiple Calls on Hold .

If multiple calls are on hold, use and to switch between the calls, then press the Resume soft key to retrieve the desired call.

If two or more calls are on hold, an indication appears on the graphic display, for example “3/4”, indicating that this is the third call out of four calls.

If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the lineicon in reverse colors.

Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.

To redial a number using your SoundPoint IP 335 phone, press Dial twice.

To end a call, do one of the following steps:

• Press the End Call soft key.
• Replace the handset.
• Press if in Hands-free Speakerphone Mode, or if in Headset Mode.

When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 335 phone:

• Using the handset.
• Using the speakerphone.
• Using the headset.

The steps for answering an incoming call when you are in another call are different if your phone is configured for:

A single Line Key per line.

Multiple Line Keys per line.

Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines). When your SoundPoint IP 335 phone is configured for Silent Ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

Answering When Not in Another Call:

In all cases, the active call will appear on the graphic display showing call duration and destination.

To answer a call using the handset:

Pick up the handset.

To answer a call using Hands-Free Speakerphone mode, do one of the following steps:

• Press .
• With the handset on-hook, press Line 1 opposite the incoming call (where the line status indicator is flashing green).
• Press the Answer soft key.

To answer a call using the headset:

• Press to answer the call through an optionally connected headset.
• If Headset Memory Mode is activated, press Line 1 or the Answer soft key.

Answering When in Another Call:

You are busy on an active call and a second incoming call arrives on the same phone number. If your phone is configured for a single Line Key per line, the second call may cause a call waiting tone to be played and you see the second call appearance. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only). After this point the active call is in focus and the user must scroll to the incoming call appearance to answer.

If your phone is configured for multiple Line Keys per line, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only.)

If your phone is configured for shared lines, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key. The call waiting prompt identifying the incoming caller appears for 10 seconds only.

Pressing the Ignore soft key will stop the ringing for that call.

To answer an incoming call on a line configured for a single Line Key:

• Press Hold button to place the original call on hold.
• Press to access the new call.
• Soft key labels are updated on the display showing Ignore, Answer, and Reject.
• Answer the incoming call.
• This places the original call on hold and refreshes the soft key labels.

To answer an incoming call on a line configured for multiple Line Keys, do one of the following:

Method 1:
Answer the call by pressing Line 1 or Line 2 associated with the second incoming call. The first call is put on hold and the second call is answered.

Method 2:
Press Hold button to place the original call on hold. Soft key labels are updated on the display showing Ignore, Answer, and Reject. Answer the incoming call. This places the original call on hold and refreshes the soft key labels.

Answering a call on shared lines is no different than on private line, except that there is no Reject soft key and another person on the shared line might answer the call.

You can place a call in many ways using your SoundPoint IP 335 phone:

• Using the handset.
• Using the speakerphone.
• Using the headset.
• Using Dial button.
• Using Line 1 or Line 2.

You can also dial the number first, and then choose the method you will use to speak to the other party. To call a speed dial number, use the dial pad to enter the speed dial index followed by the # key, and then press Dial or pick up the handset to place a call. You can search the local contact directory or the corporate directory and dial from the search results page.

During a call, you can alternate between Handset, Headset, or Hands-Free Speakerphone modes by pressing or , or picking up the handset.

Call duration on an active call is monitored through a local call timer. This is visible within the active call window on the graphic display. In this figure, the call to James Dean has lasted 2 hours 48 minutes 23 seconds so far.

To place a call using the handset, do the following steps in any order:

• Pick up the handset.
• Dial the desired number using the dial pad.

To place a call using Hands-Free Speakerphone mode, do one of the following steps:

With the handset on-hook.

• Press Dial button.
• Press Line 1.
• Press or the NewCall soft key to obtain dial tone.
• Dial the desired number using the dial pad.

To place a call using the headset do one of the following steps:

With the optional headset connected.

• Press Dial button.
• Press Line 1, or the NewCall soft key to obtain dial tone.
• Press .
• You will hear a dial tone. Dial the desired number using the dial pad.

To place a call using the Dial key, do one of the following steps:

• Press the Callers soft key to view the Receive Call list.
• Press Dial button to view the Placed Call list.
• Use and to scroll through the list to find the contact.
• Press Dial to complete the call.