Category: Business Voice & UCaaS

  • Polycom 650 Display Contrast

    To adjust the contrast on the display of your Polycom 650 SoundPoint phone to a comfortable level:

    • Press Menu.
    • Select Settings followed by Basic, Contrast.
    • Press the Up Arrow or Down Arrow soft keys to increase or decrease the display contrast. You can also use the volume keys to increase or decrease the diplay contrast.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Menu or the Exit soft key repeatedly to return to the idle display.

    Polycom SoundPoint 650 Display Contrast

  • Polycom 650 Time and Date

    The time and date appears on the graphic display of the Polycom SoundPoint IP 650 SIP phone.

    If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

    You have control over the format of the time and date display and can turn the Polycom 650 display for time and date off.

    To configure the Time and Date:

    • Press Menu.
    • Select Settings followed by Basic, Preferences, Time & Date.
    • Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

    Polycom SoundPoint 650 Time & Date 1

    Scroll through the options under each of these selections using the Up Arrow and Down Arrow keys. Press the Valid Key soft key to confirm your choice. Press Menu or the Exit soft key repeatedly to return to the idle display.

    Polycom SoundPoint 650 Time & Date 2

  • Polycom 650 Volume Adjustment

    Press the Volume keys to adjust the handset, headset and hands-free speaker volume during a call on your Polycom SoundPoint 650 phone.

    Pressing these keys in the idle state adjusts the ringer volume.

    Volume buttons

    Note – To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator.

    Hands-free Speakerphone volume settings will be maintained across calls.

  • Polycom 650 Do Not Disturb

    To prevent your Polycom 650 phone from ringing on incoming calls:

    Press Do Not Disturb button to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.

    To disable Do Not Disturb, press Do Not Disturb button again.

    Multiple Lines and Do Not Disturb

    If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using the Up Arrow and Down Arrow buttons.

    When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “X” beside the line indicator on the display.

    Note – The Do Not Disturb feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.

    Polycom SoundPoint 650 Do Not Disturb

  • Polycom 650 Microphone Mute

    During a call on your Polycom SoundPoint 650 phone, press the Mute button. The key lights up and a flashing microphone on the graphic display indicates that the other party (or parties) cannot hear you.

    Mute button

    Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

    To turn off Microphone Mute, press Mute button again.

  • Polycom 650 Headset Memory Mode

    As an option on your Polycom SoundPoint 650 phone, your headset can be permanently enabled. This is especially useful for regular headset users.

    To do this:

    • Press Menu button.
    • Select Settings followed by Basic, Preferences, Headset Memory.
    • Use the Up Arrow or Down Arrow arrows and Select soft key to enable Headset Memory Mode.
    • Press Menu button to return to the main menu.

    Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

    You can also activate Headset Memory Mode as follows:

    • Press Headset button twice.
      The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated.
    • Pressing Line Key button or Answer soft key to receive a call will now connect to your headset automatically.

    Polycom SoundPoint 650 Headset memory Mode

  • Polycom 650 Call Lists

    Local lists of missed, received and placed calls are maintained by the Polycom SoundPoint 650 phone (up to 100 for each list).

    Press Directories button followed by Call Lists, Missed Calls, Received Calls, or Placed Calls as desired.

    To manage the listed calls:

    • Select the Edit soft key to edit the dial string if necessary.
    • Select the Dial soft key to return the call.
    • Select the Exit soft key to return to the previous menu.

    For additional choices, press the More soft key followed by:

    • The Info soft key to view information about the call.
    • The Save soft key to store the contact to the Contact Directory.
    • The Clear soft key to delete the call from list.

    Press the More and Exit soft keys repeatedly to return to the idle display.

    Press Right Arrow from the idle display to access the Placed Calls list.
    Press Left Arrow from the idle display to access the Received Calls list.
    Press Down Arrow from the idle display to access the Missed Calls list.

    These shortcuts can be used while placing calls or performing transferring and conferencing functions. You can manually clear the call lists. They are automatically cleared when you restart the phone.

    Polycom SoundPoint 650 Call Lists

  • Polycom 650 Divert Calls

    You can customize your Polycom SoundPoint 650 phone so that incoming calls from a particular party are transferred directly to a third party.

    To divert incoming calls from a particular contact:

    • Press Directories.
    • Select Contact Directory.
    • Use Up Arrow and Down Arrow keys to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. You can also use the * key to Page Up and the # key to Page Down.
    • Press the Edit soft key and scroll down to the Divert Contact field.
    • Enter the number of the party to whom you want to divert incoming calls from this person.
    • Scroll down to the Auto Divert field.
    • Use the Left Arrow and Right Arrow keys to select Enabled.
    • Press the Save or Cancel soft keys to accept or cancel changes.
    • Press Directories or the Exit soft key repeatedly to return to the idle display.

    Polycom SoundPoint 650 Divert Calls

  • Polycom 650 Reject Calls

    You can customize your Polycom SoundPoint 650 phone so that incoming calls from a particular party are immediately sent to your voice mail.

    Note – Rejecting calls is not available on shared lines.

    To send incoming calls from a particular contact directly to voice mail:

    • Press Directories.
    • Select Contact Directory.
    • Use Up Arrow and Down Arrow keys to scroll through the list to find the contact that you wish to direct calls directly to your voice mail. You can also use the * key to Page Up and the # key to Page Down.
    • Press the Edit soft key and scroll down to Auto Reject.
    • Use the Left Arrow and Right Arrow keys to select Enabled.
    • Press the Save or Cancel soft keys to accept or cancel changes.
    • Press Directories or the Exit soft key repeatedly to return to the idle display.

    Polycom SoundPOint 650 Reject Calls

  • Polycom 650 Navigation Keys

    To navigate through menus and to enter data, these are useful tips:

    Use Up Arrow and Down Arrow arrows to scroll through the lists.

    Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists scroll down beyond a single page.

    When menus have submenus, use the Left Arrow and Right Arrow arrows to move one level down and one level up.

    Press Menu to exit from any menu.
    Press Directories to exit from any directory.

    To enter text using the dial pad, press the number keys one or more times.

    For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode, the title will show whether keys will generate numbers (1), upper-case (A), or lower-case (a) characters and the 1/A/a soft key can change this.