Fastmetrics Knowledge Base

Category: E-mail & eFax Support

Log Into The Admin Control Panel

The mail server software is called Communigate, to log in go to; https://mail.fastmetrics.com:8443/DomainAdmin/domain.com (replacing domain.com with your own domain).

You will be asked to enter the log in information;

You must have received the log in credentials to log in prior to doing this. If you do not yet have them, please contact us at support@fastmetrics.com and provide us with a brief note of what you are trying to do and the name of your company. We will have to verify that you are an authorized user before providing any log in credentials.

December 13, 2016
Setting Up Email Forwarding
Note: in order to setup email forwarding, you have to be logged in.

Select Rules located in the upper right hand.

The rules window will appear, select Edit your message redirection settings.

To turn on email redirect make sure there is a check mark on Redirect all mail to. In the field below you can add one or more email addresses (one per line).

You have 3 choices on the behavior of the forwarded messages, they are as follows:
- Keep a Copy – this will leave a copy of the email in the original inbox, and send a copy to the forwarded addresses. If left unchecked no copy will be kept. This is sometimes ideal if no one will be monitoring the account and risk filling up the inbox.
- Do not Redirect Automatic messages – this option will give you control over forwarding or not automatic messages, like when you receive a welcome letter when you sing up for a service, promotional emails, when you make a payment online and they automatically send you a receipt etc…
- Preserver to/CC fields – this option will be the difference between seeing the original sender on the envelope of an email or simply seeing the email address that it was forwarded from.
After you have entered the address you want your emails forwarded to, and you have made your choices on the option make sure to click save.
October 5, 2016
Set Server Rules

First you must log into your webmail account using the LookOut mail client.

Select Rules from the menu bar at the top right of the window.

Click in Create a new rule.

Enter a Rule Name (this can be whatever you like). Select a Condition from the list.

Enter some text to search for. For instance – if you want a rule to execute for any message that contains the word “support”, enter support in the field.

If you want to add another condition for this rule, click in the Add condition button. When you are done adding conditions for this rule, skip to the next step.

When you are done adding conditions for this rule, click in the Next button.

Click Yes to continue.

Select an Action from the list. Then click the Save button.

June 30, 2014
Set Up Your Vacation Message

Please note that only one vacation message auto-reply will be sent to a specific email address. You must clear the ‘Replied Addresses’ in order for someone you have already sent a vacation message to – for them to receive another.

Log in to web mail. Then click Rules.

Click on Set your vacation message.

Select Enabled or Enabled Until a specific date. Then click Save.

Click on Clear ‘Replied Addresses’ List. It will be grey after that.

June 30, 2014
Create New Email Accounts in CGP

How To Create a New Mail Account In CGP

Note – This is only available is you have the Admin ID and password. It will allow you to log in and change, delete or create new email accounts.

After you are logged in to create a new email account under your domain select Objects tab. You are now going to see a Create Account button and right next to it a space to type in a name. To create a new email account type in the name that you want to select for it (do not type @yourdomain.com), click on Create Account.

The next thing that must be done with the account is create a password. As soon as an account gets created it will go to the settings tab, here you will see a Communigate Password. Delete the dots and type in your new password. Then click Update.

The password you have entered will be the one the user will have to enter using web mail, metricmail or when setting up their mail client, such as Microsoft Outlook.

June 30, 2014
How To Setup Microsoft Outlook Express

Differences Between Outlook Express and Outlook

Learn how to setup Outlook Express quickly below. But first, we wanted to briefly explain where you might come across the Outlook Express email client. For those of you who use the Microsoft web browser, Internet Explorer, specifically versions 4.0 through to 6.0, Outlook Express is the email program included. Typically bundled with Microsoft Windows, Outlook Express is NOT actually a simplified version of Microsoft Outlook as many believe it to be. It is a totally different email client with an entirely different code set. It also includes a news feature.

Outlook Express came part of the Windows XP and Windows 2000 software packages. For Vista and Windows 7, Windows Live Mail replaced Outlook Express as the included email client. Note: Outlook Express is not compatible with the Outlook MAPI connector. The Outlook MAPI connector is only compatible with Outlook 2003, 2007 or 2010. Click on the link highlighted above to download the MAPI connector and learn how to configure it.

How To Setup Microsoft Outlook Express Email

Step 1: Open Microsoft Outlook Express. The below screen shot illustrates how to launch Outlook Express using the Start menu on your computer.

Step 2: Select Accounts from the Tools menu, (the 4th drop down menu from the top left).

Step 3: Click on the Mail tab.

Step 4: Click the Add button. Then select Mail from the menu that appears.

Step 5: For your Display name, enter the name you want to associate with this email account. Normally, this will be your first and last name. Then click Next.

Step 6: For ‘Internet E-mail Address‘, enter the full email address for this account. Example: accountname@yourdomain.com

Step 7: Select the server type you will be using. Enter both the incoming and outgoing mail servers. We have used the Fastmetrics email service settings for our clients, as an example below. This will be mail.yourdomain.com. Then click Next.

Step 8: For Account name, enter your full email address. For Password enter the password you set up for your email account. Optionally select Remember password by placing a check in that box. Then click Next.

Outlook Express setup is now complete and ready to send and receive emails. Click Finish.

June 30, 2014
Log Into Mail Server

Admin Login Info For Communigate Pro

Open up a web browser and type in; https://mail.fastmetrics.com:8443/DomainAdmin/yourdomain.com/

Depending on which web browser you are using you will see the following Log in window, enter your Username and password and click on OK.

This will allow you access to create and delete mail accounts

Note: You must contact Fastmetrics and request your administrator ID and password to be able to log in.

June 20, 2014
Fastmetrics Webmail – Share Email Folders
How To Share Email Folders Or Other Apps

To share a folder like your calendar, contacts, notes, or tasks within Fastmetrics webmail. First you, (user A) give access to the person that you want to share with (user B). Then they enroll to you to view your folders. To do this you (user A) must first log in to your email account thru web mail at mail.yourdomain.com.

Step 1: Right click over the item that you want to share, then select Access Control List from the menu that appears. In this example we are going to share the Calendar.

Step 2: In the Username field enter the email account name (user B) of the person you want to grant access to.
- Click the Add button. Place a checkmark beside every privilege you wish that user to have.
- Click Save and Close.
Note: If you want to share this item with all users in your domain – you can type “everyone” in the Username field. Please omit the quotes when entering this. Likewise, if you want to share this item with everyone in a particular group – then you can type that group name in the Username field. For a list of available groups, please contact your system administrator.

Important: You must repeat the previous steps for every folder or application that you want to share.

You have given user “B” access to all or some of your folders. To be able to view them, they need to subscribe to them.

Subscribing To Email Folders From A User

Step 1: To do this, the user needs to log into their webmail. From within the email client, select Settings located in the upper right corner of the window.

Step 2: The Settings dialog will be displayed. Select the Folders tab.

Step 3: In the Open Folder field, enter the location of the item being shared. For example, if John Doe is the user sharing the calendar, enter ~/John Doe/Calendar. The ~ character specifies that the item or folder is stored on the server. These are the only items that can be shared.

Step 4: The second part specifies which user is sharing the item. The final part specifies which item is being shared. Press the GO button.

Important: these steps must be repeated for every item being shared.

Sometimes it will take a few minutes for user B to be able to see the folders. The screenshot displayed here shows a successfully shared calendar.
June 20, 2014
Change your Email Password
Your password must contain:
- At least 8 characters.
- At least one number.
- At least one capital letter.
- At least one lower case letter.
In addition, your password must contain at least one of the following symbols:
- !”/$%?&*()_+-=[]{};±@£’.)
Your password must not be based on your email address. So if the account name is “account@domain”, you cannot use the password “%Account123” or “%Domain123”.

Log into the web interface for your email account by typing mail.fastmetrics.com in the navigation bar of your browser. You will see this form in the web page that appears.

For Username enter your full email address. For Password enter your existing password. For Layout leave the default setting of LookOut. Click Sign In.

In the upper right hand corner of the LookOut email window, click on Settings. This control is circled in blue.

In the lower left corner of the Settings window, click on Password. This control is circled in blue.

Enter your current password, new password and repeat your new password. We recommend that you also provide an Alternate E-Mail address. If you should ever forget your password, this alternate address will be used to send you an email reminding you what your password is. Click on the Save button.

Confirm the change by clicking on the Yes button.

Your password has now been changed. Click on the OK button.

Click on the Close button in the bottom right corner of the Settings window. This control is circled in blue.
June 20, 2014
Webmail Login

How do I log in to access my email from my browser?

Important – In order to view all your email online you need to use IMAP or MAPI for your Outlook account.

Open a browser window and type in mail.yourdomain.com. Please replace yourdomain with your actual domain name.

Enter your Username and Password. This is the same Username and Password that you use to log into your mail account in your own computer. For Layout you can select a particular style from the dropdown menu. Choose from LookOut, Pronto, or the Basic layout. Then press Enter.

Here’s an example of the email client you’ll see after logging in.

June 20, 2014