{"id":557,"date":"2014-06-25T07:33:03","date_gmt":"2014-06-25T07:33:03","guid":{"rendered":"https:\/\/www.fastmetrics.com\/support\/?p=557"},"modified":"2022-11-09T02:41:16","modified_gmt":"2022-11-09T02:41:16","slug":"cloud-phones-forward-calls","status":"publish","type":"post","link":"https:\/\/www.fastmetrics.com\/support\/cloud-phones-forward-calls\/","title":{"rendered":"metricVOICE \u2013 Forward Calls"},"content":{"rendered":"<h3 style=\"text-align: center;\">How To Forward Phone Calls<\/h3>\n<p>You can choose to forward calls to another phone number or extension based on a set of rules. For example, when my phone is busy I want it to ring a different number.<\/p>\n<p>Select <strong>Answering Rules<\/strong> from the top menu.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-559\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-1.png\" alt=\"Web Interface Forward Calls 1\" width=\"380\" height=\"75\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-1.png 380w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-1-300x59.png 300w\" sizes=\"auto, (max-width: 380px) 100vw, 380px\" \/><\/p>\n<p>Select <strong>Add Rule<\/strong> at the top right.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-560\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-2.png\" alt=\"Web Interface Forward Calls 2\" width=\"175\" height=\"35\" \/><\/p>\n<p>Select a Time Frame from the Time Frame drop down box. If you have not created a suitable time frame you can do so from the <a href=\"https:\/\/www.fastmetrics.com\/support\/cloud-phone-service-time-frames\/\">Time Frames<\/a> menu.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-561\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-3.png\" alt=\"Web Interface Forward Calls 3\" width=\"282\" height=\"70\" \/><\/p>\n<p>Select the type of forwarding that best suits your needs. A description of the different types of forwarding can be found on the <a href=\"https:\/\/www.fastmetrics.com\/support\/cloud-phones-forward-calls\/\">Forwarding Features<\/a> page. In this example when my phone number is busy during business hours it will instead ring to 1(415)555-5555. Click <strong>Save<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-562\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-4.png\" alt=\"Web Interface Forward Calls 4\" width=\"380\" height=\"436\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-4.png 380w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-4-261x300.png 261w\" sizes=\"auto, (max-width: 380px) 100vw, 380px\" \/><\/p>\n<p>Note that in cases of conflicting rules the rule on the top of the list takes priority.<\/p>\n<p>In the above example the \u201cdo not disturb during business hours\u201d rule never takes effect because the default \u201calways ring my extension\u201d rule is ranked above it. You can fix this by dragging the \u201ddo not disturb\u201d rule above the default rule.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-563\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-5.png\" alt=\"Web Interface Forward Calls 5\" width=\"380\" height=\"75\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-5.png 380w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/wi-forwardcalls-5-300x59.png 300w\" sizes=\"auto, (max-width: 380px) 100vw, 380px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How To Forward Phone Calls You can choose to forward calls to another phone number or extension based on a set of rules. For example, when my phone is busy I want it to ring a different number. Select Answering Rules from the top menu. Select Add Rule at the top right. Select a Time [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[7,45],"tags":[],"class_list":["post-557","post","type-post","status-publish","format-standard","hentry","category-phone","category-web-interface"],"_links":{"self":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts\/557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/comments?post=557"}],"version-history":[{"count":0,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts\/557\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/media?parent=557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/categories?post=557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/tags?post=557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}