{"id":527,"date":"2014-06-25T07:10:30","date_gmt":"2014-06-25T07:10:30","guid":{"rendered":"https:\/\/www.fastmetrics.com\/support\/?p=527"},"modified":"2022-11-09T05:40:17","modified_gmt":"2022-11-09T05:40:17","slug":"x-lite-4-configuration-mac-windows","status":"publish","type":"post","link":"https:\/\/www.fastmetrics.com\/support\/x-lite-4-configuration-mac-windows\/","title":{"rendered":"How To Set Up X-Lite Softphone, the X-Lite 4, and Answering More of Your Questions"},"content":{"rendered":"<h3 style=\"text-align: center;\">How To Setup X-Lite Softphone For Windows or Mac<\/h3>\n<p>The X-Lite softphone allows you to access your <a href=\"https:\/\/www.fastmetrics.com\/metricvoice\">Fastmetrics phone service<\/a> via software. You can make calls from any computer using this, once installed and setup. This software mirrors your current office phone setup or desk phone. It can be used from anywhere, including your iPhone. This softphone also supports video conferencing. All you need is a webcam to access this feature. If you haven&#8217;t already downloaded the X-Lite softphone, <a title=\"Download X-Lite 4\" href=\"http:\/\/www.counterpath.com\/x-lite-download.html\" target=\"_blank\" rel=\"noopener noreferrer\">download the latest version here<\/a>.<\/p>\n<p>For your username and password, please have your authorized administrator contact <a href=\"https:\/\/www.fastmetrics.com\/techsupport.php\">Fastmetrics technical support<\/a>. We can setup a remote <a href=\"https:\/\/www.fastmetrics.com\/support\/it-logmein123-support\/\">logmein123 support<\/a> session if required to assist.\u00a0To begin the configuration of your X-Lite 4 soft phone for Windows or Mac, open <strong>SIP Account Settings<\/strong>. Choose <strong>Account Settings<\/strong> from the Softphone menu. This control is circled in red at the top left corner of the diagram.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-530 size-full\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-1.png\" alt=\"XLite 4 softphone screen pop for mac or windows OS\" width=\"316\" height=\"512\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-1.png 316w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-1-185x300.png 185w\" sizes=\"auto, (max-width: 316px) 100vw, 316px\" \/><\/p>\n<p><strong>Account Settings<\/strong><\/p>\n<ul>\n<li><strong>Account Name:<\/strong> this name will be displayed locally on your X-Lite softphone for this particular account.<\/li>\n<li><strong>Protocol:<\/strong> leave as SIP.<\/li>\n<li><strong>User ID:<\/strong> enter your extension.<\/li>\n<li><strong>Domain:<\/strong> enter your domain name.<\/li>\n<li><strong>Password:<\/strong> enter your password.<\/li>\n<li><strong>Display name:<\/strong> this will be displayed to the person you are speaking with.<\/li>\n<li><strong>Authorization name:<\/strong> enter username.<\/li>\n<li><strong>Domain Proxy:<\/strong> for this section check Register with domain and receive calls. Then select Proxy and enter nms.vofm.us.<\/li>\n<li><strong>Dial plan:<\/strong> leave as defaults.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-531\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-2.png\" alt=\"X-Lite 4 2\" width=\"404\" height=\"619\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-2.png 404w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-2-196x300.png 196w\" sizes=\"auto, (max-width: 404px) 100vw, 404px\" \/><\/p>\n<p><strong>Voicemail Settings: <\/strong>Leave these settings with defaults.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-532\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-3.png\" alt=\"X-Lite 4 3\" width=\"400\" height=\"308\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-3.png 400w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-3-300x231.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Topology Properties:\u00a0<\/strong>From the Firewall traversal method section, select <strong>None<\/strong> (use local IP address). Leave the remaining settings with default settings.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-533\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-4.png\" alt=\"X-Lite 4 4\" width=\"400\" height=\"358\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-4.png 400w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-4-300x269.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Presence Settings:\u00a0<\/strong>Just leave these settings with defaults.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-534\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-5.png\" alt=\"X-Lite 4 5\" width=\"400\" height=\"308\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-5.png 400w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-5-300x231.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Transport Settings:<\/strong> Leave these settings with defaults as well.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-535\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-6.png\" alt=\"X-Lite 4 6\" width=\"400\" height=\"308\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-6.png 400w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-6-300x231.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><strong>Advanced Settings:\u00a0<\/strong>Just leave these settings with defaults. Now select <strong>OK<\/strong> to save your changes.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-536\" src=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-7.png\" alt=\"X-Lite 4 7\" width=\"400\" height=\"442\" srcset=\"https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-7.png 400w, https:\/\/www.fastmetrics.com\/support\/wp-content\/uploads\/sites\/4\/2014\/06\/xlite-4-7-271x300.png 271w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>You&#8217;re all done with your softphone configuration for your Mac or Windows based computer.<\/p>\n<h4 style=\"text-align: left;\">More Soft Phone Guides &amp; Resources<\/h4>\n<ul>\n<li><a href=\"http:\/\/www.counterpath.com\/x-lite-download.html\">X-Lite Free Softphone Download<\/a><\/li>\n<li><a href=\"https:\/\/www.fastmetrics.com\/support\/x-lite-5-configuration-mac-windows\/\">X-Lite 5 Install Instructions<\/a><\/li>\n<li><a href=\"https:\/\/www.fastmetrics.com\/support\/x-lite-4-configuration-mac-windows\/\">X-Lite 4 Install Instructions<\/a><\/li>\n<li><a href=\"https:\/\/www.fastmetrics.com\/support\/bria-configuration-iphone\/\">Bria for iPhone<\/a><\/li>\n<li><a href=\"https:\/\/www.fastmetrics.com\/blog\/business\/bria-softphone-counterpath-user-guide-video\/\">Bria Softphone User Guide Videos<\/a><\/li>\n<li><a href=\"https:\/\/www.fastmetrics.com\/downloads\/bria\/Bria_4.5.0_81133.exe\">Bria for Windows (Ver 4.5.0_811333)<\/a><\/li>\n<\/ul>\n<h4 style=\"text-align: center;\"><span style=\"font-weight: 400;\">How To Set Up X-Lite Softphone<\/span><span style=\"font-weight: 400;\"> on Windows<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">When considering the<\/span><span style=\"font-weight: 400;\"> X-Lite softphone setup<\/span><span style=\"font-weight: 400;\"> process, we need to talk about installation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Installing <\/span><span style=\"font-weight: 400;\">X-Lite 4<\/span><span style=\"font-weight: 400;\"> on Windows is no different than installing any other program. Follow the steps below, taken from the <\/span><span style=\"font-weight: 400;\">X-Lite software configuration manual<\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get your <\/span><span style=\"font-weight: 400;\">X-Lite software download<\/span><span style=\"font-weight: 400;\"> from the <\/span><a href=\"https:\/\/counterpath.com\/x-lite\/\"><span style=\"font-weight: 400;\">official website<\/span><\/a><span style=\"font-weight: 400;\"> for the<\/span><span style=\"font-weight: 400;\"> CounterPath Corporation<\/span><span style=\"font-weight: 400;\">. Make sure you select the <\/span><span style=\"font-weight: 400;\">X-Lite software for <\/span><a href=\"https:\/\/www.microsoft.com\/en-us\/windows\"><span style=\"font-weight: 400;\">Windows 10<\/span><\/a><span style=\"font-weight: 400;\">, specifically.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open the downloaded file and click <\/span><b>Next <\/b><span style=\"font-weight: 400;\">to begin the installation process.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accept the license agreement and press <\/span><b>Next<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the location where you want to install the program. It\u2019s OK to use the default location. Click <\/span><b>Next<\/b><span style=\"font-weight: 400;\"> to continue the installation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait for the installation process to finish.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once the process is done, the <\/span><span style=\"font-weight: 400;\">X-Lite 4 download<\/span><span style=\"font-weight: 400;\"> will be installed on your computer, and you\u2019re ready to start using it. You can also set up a <\/span><span style=\"font-weight: 400;\">softphone password<\/span><span style=\"font-weight: 400;\">, <\/span><span style=\"font-weight: 400;\">register settings<\/span><span style=\"font-weight: 400;\">, any <\/span><span style=\"font-weight: 400;\">advanced settings<\/span><span style=\"font-weight: 400;\"> you want to configure, as well as your <\/span><span style=\"font-weight: 400;\">proxy address<\/span><span style=\"font-weight: 400;\">, <\/span><span style=\"font-weight: 400;\">email address<\/span><span style=\"font-weight: 400;\">, and <\/span><span style=\"font-weight: 400;\">voicemail<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">If you plan to use your<\/span><span style=\"font-weight: 400;\"> X-Lite 4<\/span><span style=\"font-weight: 400;\"> as a <\/span><span style=\"font-weight: 400;\">SIP-based softphone<\/span><span style=\"font-weight: 400;\">, then you\u2019ll also need to configure your<\/span><span style=\"font-weight: 400;\"> admin password<\/span><span style=\"font-weight: 400;\"> or<\/span><span style=\"font-weight: 400;\"> SIP password<\/span><span style=\"font-weight: 400;\"> within the <\/span><span style=\"font-weight: 400;\">SIP accounts window<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have a Mac, the installation process is similar. Just select the <\/span><span style=\"font-weight: 400;\">X-Lite software for Mac<\/span><span style=\"font-weight: 400;\"> instead.\u00a0<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-weight: 400;\">What Are the System Requirements for Installing <\/span><span style=\"font-weight: 400;\">X-Lite 4<\/span><span style=\"font-weight: 400;\">?<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">When learning <\/span><span style=\"font-weight: 400;\">how to set up an X-Lite softphone<\/span><span style=\"font-weight: 400;\">, you need to meet the minimum system requirements to complete the installation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the requirements:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Core 2 Duo 2.1 GHz processor<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">4GB RAM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">400MB disk space<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Windows 10 or Mac OS 13, 14, or 15<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IP <\/span><span style=\"font-weight: 400;\">mobile network<\/span><span style=\"font-weight: 400;\"> connection<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full-duplex, 16-bit audio device or a headset<\/span><\/li>\n<\/ul>\n<h4 style=\"text-align: center;\"><span style=\"font-weight: 400;\">How Do You Call With <\/span><span style=\"font-weight: 400;\">X-Lite 4<\/span><span style=\"font-weight: 400;\">?<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">You can place <\/span><span style=\"font-weight: 400;\">outbound calls<\/span><span style=\"font-weight: 400;\"> using the dialer, Contacts, Favorites, History, or Messages <\/span><span style=\"font-weight: 400;\">menu bar<\/span><span style=\"font-weight: 400;\"> options while on your main <\/span><span style=\"font-weight: 400;\">account screen<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To place a call with the dialer, follow these step-by-step<\/span><span style=\"font-weight: 400;\"> instructions<\/span><span style=\"font-weight: 400;\">: Enter the name or the number you wish to call. If the number you want to call is an extension, include the <\/span><span style=\"font-weight: 400;\">extension number <\/span><span style=\"font-weight: 400;\">as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to place a call while you\u2019re in the <\/span><b>Contacts <\/b><span style=\"font-weight: 400;\">or <\/span><b>Favorites <\/b><span style=\"font-weight: 400;\">menu, enter a name or scroll through the list to find the correct contact. Then, use the <\/span><b>click-to-call <\/b><span style=\"font-weight: 400;\">button or the shortcut menu.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to make a call from <\/span><b>History<\/b><span style=\"font-weight: 400;\">, start by going through the list to find the contact you want. Then, click on the <\/span><b>Make a call<\/b><span style=\"font-weight: 400;\"> icon or use the Contact fly-out <\/span><span style=\"font-weight: 400;\">drop-down menu<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To place a call using the <\/span><b>Messages<\/b><span style=\"font-weight: 400;\"> menu, click on the conversation with the person you want to call. Then, use the <\/span><b>Make a call <\/b><span style=\"font-weight: 400;\">icon to place your call. You can accept <\/span><span style=\"font-weight: 400;\">incoming calls<\/span><span style=\"font-weight: 400;\"> in the same way, as well as listen to <\/span><span style=\"font-weight: 400;\">voicemail<\/span><span style=\"font-weight: 400;\"> if you miss a call.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also make changes to your account at any time by going to <\/span><b>Account Settings<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-weight: 400;\">How To Record Calls Using <\/span><span style=\"font-weight: 400;\">X-Lite Softphone<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To record a call using X-Lite, press the <\/span><b>More<\/b><span style=\"font-weight: 400;\"> menu option in the <\/span><span style=\"font-weight: 400;\">softphone application<\/span><span style=\"font-weight: 400;\">. Select <\/span><b>Start Recording<\/b><span style=\"font-weight: 400;\">. You\u2019ll see a blinking red dot indicating the call is being recorded.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To stop the recording, all you have to do is end the call. Alternatively, press the <\/span><b>Stop Recording<\/b><span style=\"font-weight: 400;\"> option.<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-weight: 400;\">How To Populate Your Contact List\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">You can populate your contact list in several ways. When you first install and launch X-Lite, you\u2019ll have the option to import your contacts from your <\/span><a href=\"https:\/\/www.fastmetrics.com\/support\/email-setup-outlook-express\/\"><span style=\"font-weight: 400;\">Outlook<\/span><\/a><span style=\"font-weight: 400;\"> address book or by importing an external contact list file from your existing <\/span><span style=\"font-weight: 400;\">contact record<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also add contacts later on by:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Entering contact information manually<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Importing contacts from a CSV, vCard, PST file, or Mac address book<\/span><\/li>\n<\/ul>\n<h4 style=\"text-align: center;\"><span style=\"font-weight: 400;\">How To Test <\/span><span style=\"font-weight: 400;\">Audio Devices<\/span><span style=\"font-weight: 400;\"> and Audio Quality\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">You can test the quality of your devices in <\/span><b>Softphone &gt; Preferences &gt; Devices (Windows) <\/b><span style=\"font-weight: 400;\">or <\/span><b>Bria &gt; Preferences &gt; Devices (Mac)<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-weight: 400;\">What\u2019s the Difference Between<\/span><span style=\"font-weight: 400;\"> X-Lite Softphone<\/span><span style=\"font-weight: 400;\"> and Bria Solo?\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">X-Lite has rebranded as Bria Solo Free. It offers the same features and experience as X-Lite. <\/span><a href=\"https:\/\/www.fastmetrics.com\/support\/bria-configuration-iphone\/\"><span style=\"font-weight: 400;\">Bria Solo<\/span><\/a><span style=\"font-weight: 400;\"> also offers free <\/span><span style=\"font-weight: 400;\">mobile device<\/span><span style=\"font-weight: 400;\"> apps for Android and iOS devices so you can take calls anywhere you go.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How To Setup X-Lite Softphone For Windows or Mac The X-Lite softphone allows you to access your Fastmetrics phone service via software. You can make calls from any computer using this, once installed and setup. This software mirrors your current office phone setup or desk phone. It can be used from anywhere, including your iPhone. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2441,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[44],"tags":[],"class_list":["post-527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-softphones-guides"],"_links":{"self":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts\/527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/comments?post=527"}],"version-history":[{"count":0,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts\/527\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/media\/2441"}],"wp:attachment":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/media?parent=527"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/categories?post=527"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/tags?post=527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}