{"id":311,"date":"2014-06-20T06:54:49","date_gmt":"2014-06-20T06:54:49","guid":{"rendered":"https:\/\/www.fastmetrics.com\/support\/?p=311"},"modified":"2020-06-06T11:16:03","modified_gmt":"2020-06-06T11:16:03","slug":"430-trouble-shooting","status":"publish","type":"post","link":"https:\/\/www.fastmetrics.com\/support\/430-trouble-shooting\/","title":{"rendered":"Polycom 430 Troubleshooting"},"content":{"rendered":"<p>This article provides possible solutions to problem with your Polycom SoundPoint 430 IP phone, such as No Dial-Tone, or your Polycom 430 phone is not ringing for incoming calls.<\/p>\n<p><strong>Polycom SoundPoint 430 IP Phone &#8211; No Dial-Tone<\/strong><\/p>\n<p>Verify power is correctly applied to the SoundPoint\u00ae IP 430 SIP phone:<\/p>\n<ul>\n<li>Check that the display is illuminated.<\/li>\n<li>Make sure the <a class=\"zem_slink\" title=\"Patch cable\" href=\"http:\/\/en.wikipedia.org\/wiki\/Patch_cable\" target=\"_blank\" rel=\"wikipedia noopener noreferrer\">LAN cable<\/a> is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).<\/li>\n<li>If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator).<\/li>\n<\/ul>\n<p>Verify if dial tone is present on any other audio paths:<\/p>\n<ul>\n<li>Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.<\/li>\n<li>If dial tone exists on one of these, connect a different handset or headset to isolate the problem.<\/li>\n<\/ul>\n<p><strong>No Display, Incorrect Display, or Bad Contrast<\/strong>.<\/p>\n<p>Verify power is correctly applied to the SoundPoint\u00ae IP 430 SIP phone:<\/p>\n<ul>\n<li>As \u201cNo Dial-Tone\u201d above.<\/li>\n<\/ul>\n<p>Verify contrast adjustment:<\/p>\n<ul>\n<li>Follow the instructions in this User Guide to readjust the contrast to a darker level.<\/li>\n<li>Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide).<\/li>\n<\/ul>\n<p>Verify successful outbound or inbound calling:<\/p>\n<ul>\n<li>Place a call to the phone under investigation &#8211; check that the display indicates incoming call information.<\/li>\n<li>Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.<\/li>\n<\/ul>\n<p><strong>Polycom SoundPoint 430 IP Phone &#8211; No Ringing<\/strong><\/p>\n<p>Verify incoming ring setting and volume levels:<\/p>\n<ul>\n<li>Adjust the ringing level from the front panel using the volume up\/down keys.<\/li>\n<li>Check that ring type selection is not Silent Ring.<\/li>\n<\/ul>\n<p>Verify successful outbound or inbound calling:<\/p>\n<ul>\n<li>As \u201cNo Display\u201d above.<\/li>\n<li>Check same status of handset, headset (if connected) and through the hands-free speakerphone.<\/li>\n<\/ul>\n<p><strong>Polycom SoundPoint 430 IP Phone &#8211; No Audio On Headset<\/strong><\/p>\n<p>Verify correct connections:<\/p>\n<ul>\n<li>Ensure the headset is plugged into the jack marked Headset at the rear of the phone.<\/li>\n<li>Ensure the headset amplifier (if present) is turned on and\/or the volume is correctly adjusted.<\/li>\n<li>Ensure that headset is compatible with the phone.<\/li>\n<\/ul>\n<p><strong>No Response from Feature Key Presses<\/strong>.<\/p>\n<p>Verify phone is in active state:<\/p>\n<ul>\n<li>Make a call to the phone to check for inbound call display and ringing as normal.<\/li>\n<li>If successful, try to press feature keys within the call to access Directory or Buddy Status for example.<\/li>\n<li>Press [MENU] followed by System Status and Server Status to confirm line is actively registered to the server.<\/li>\n<li>Reboot the phone to attempt re-registration to the server.<\/li>\n<\/ul>\n<p><strong>Polycom SoundPoint 430 IP Phone Display Shows \u201cNetwork Link is Down\u201d<\/strong><\/p>\n<p>Verify LAN cable is properly connected:<\/p>\n<ul>\n<li>Check termination at the switch or hub (furthest end of the cable from the phone).<\/li>\n<li>Check that the switch or hub is operational (flashing link\/status lights) or contact your System Administrator.<\/li>\n<li>Press [MENU] followed by Status, Network and Ethernet. Scroll down to verify <a class=\"zem_slink\" title=\"Local area network\" href=\"http:\/\/en.wikipedia.org\/wiki\/Local_area_network\" target=\"_blank\" rel=\"wikipedia noopener noreferrer\">LAN<\/a> port is Active.<\/li>\n<\/ul>\n<h3>Need high\u00a0quality\u00a0internet service to support your IP phones?<\/h3>\n<p>Fastmetrics provides a range of managed and\u00a0<a href=\"https:\/\/www.fastmetrics.com\/compare-internet-services.php\">reliable internet service<\/a> connections, to support and power your Polycom SoundPoint 430 or IP phones.<\/p>\n<ul>\n<li>Our team has more than two decades experience providing <a href=\"https:\/\/www.fastmetrics.com\/metricvoice\">managed phone services<\/a>\u00a0to businesses of all sizes.<\/li>\n<li>All Fastmetrics phone lines are provisioned over our private cloud voice network, for superior\u00a0levels of\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Quality_of_service\" target=\"_blank\" rel=\"noopener noreferrer\">Quality of Service<\/a> (QoS).<\/li>\n<li>Wide range of advanced business features included. No extra costs. Plus, seamless mobile presence via the free\u00a0<a href=\"https:\/\/www.fastmetrics.com\/fastmetrics-mobile-cloud-phone-app.php\">Fastmetrics Cloud Phone app<\/a>.<\/li>\n<li>Your choice of the latest <a href=\"https:\/\/www.fastmetrics.com\/polycom-ip-phone-features.php\">Polycom VVX 310<\/a> or <a href=\"https:\/\/www.fastmetrics.com\/yealink-phone-features.php\">Yealink T42G<\/a>\u00a0handsets for FREE, for every phone user at your company.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This article provides possible solutions to problem with your Polycom SoundPoint 430 IP phone, such as No Dial-Tone, or your Polycom 430 phone is not ringing for incoming calls. Polycom SoundPoint 430 IP Phone &#8211; No Dial-Tone Verify power is correctly applied to the SoundPoint\u00ae IP 430 SIP phone: Check that the display is illuminated. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1793,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[47,368],"tags":[],"class_list":["post-311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soundpoint-430","category-using-your-polycom-430-phone"],"_links":{"self":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts\/311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/comments?post=311"}],"version-history":[{"count":0,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/posts\/311\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/media\/1793"}],"wp:attachment":[{"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/media?parent=311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/categories?post=311"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fastmetrics.com\/support\/wp-json\/wp\/v2\/tags?post=311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}