Blog

  • Polycom Check for Registration

    Polycom Check for Registration

    The easiest way to check phone registration is by looking at the Phone icon that appears in your phone screen.

    To verify that you are or getting registration:

    • Press the Menu softkey.
    • Select Status.
    • Select Lines.

    This menu will offer you the Line Information or the Server Status.

    Check Phone Registration 1

    Your information should look similar to this. If you do not have registration, please submit an email with your name and company name to support@fastmetrics.com and include an alternative phone number to contact you.

    Check Phone Registration 2

  • Polycom Server Settings

    Polycom Server Settings

    Select Settings.

    Polycon Server Settings 1

    Select Advanced.

    Polycon Server Settings 2

    Enter password 456. Select the Enter softkey.

    Polycon Server Settings 3

    Select Admin Settings.

    Polycon Server Settings 4

    Select Network Configuration.

    Polycon Server Settings 5

    Select Server Menu.

    Polycon Server Settings 6

    Change the Server Type to HTTP using the right arrow key.

    Polycon Server Settings 7

    Press the Edit soft key. Change the Server Name to nmsprov.vofm.us/cfg

    Polycon Server Settings 8

    Remove the Server User.

    Polycon Server Settings 9

    Remove the Server Password.

    Polycon Server Settings 10

    Leave the rest of the settings as they are. Press the Back softkey.

    Polycon Server Settings 11

    Select Back again.

    Polycon Server Settings 12

    Select Save Config. Press the Select softkey.

    Polycon Server Settings 13

    Your phone will now begin rebooting.

    Polycon Server Settings 14

  • Managing Old Messages

    To enter your Phone’s Main Menu you must press the messages button or dial 5001. You will be asked to enter your pin number followed by the # key. Doing this will give you access to the main menu.

    Press 2 for Old Messages.

    • Press 2 to Repeat the message.
    • Press 3 to Forward the message to another extension.
    • Press 4 to Delete the message.
    • Press 5 to Play the next message.
    • Press 6 to Reply to the message.
    • Press # to finish and go back to the main menu.
  • Manage Deleted Voicemail

    To enter your Phone’s Main Menu you must press the messages button or dial 5001. You will be asked to enter your pin number followed by the # key. Doing this will give you access to the main menu.

    Press 7 to manage Deleted Voicemails.

    • Press 1 to Save.
    • Press 2 to Repeat.
    • Press 3 to Play the Next Voicemail.
  • Send Message

    To enter your Phone’s Main Menu you must press the messages button or dial 5001. You will be asked to enter your pin number followed by the # key. Doing this will give you access to the main menu.

    Press 3 to Send Message.

    • Press 1 to send message to an individual.
    • Press 2 to broadcast a message to all in your company.
  • Call Forwarding

    Call forwarding redirects all incoming calls at your handset to any number you choose. You must first set up the number you want to forward to.

    To set a number to forward calls to:

    • Pick up your hand set and Press the Messages button followed by the send soft key to access the voicemail system, it will ask for your passcode followed by the pound key.
    • Press 4 to enter the Set Call Forwarding Menu.
    • Press 2 to enter the forwarding destination number and wait for the automated system to read the number back to you, the system go back to the Set Call Forwarding Menu and call forwarding will be automatically on.

    To turn call forwarding Off

    • Pick up your hand set and Press the Messages button followed by the send soft key to access the voicemail system, it will ask for your passcode followed by the pound key.
    • Press 4 to enter the Set Call Forwarding Menu.
    • Press 3 to select the OFF or ON option
    • Press 0 to turn call forwarding Off (Disabled)

    To Enable Call Forwarding to the number previously set:

    • Pick up your hand set and Press the Messages button followed by the send soft key to access the voicemail system, it will ask for your passcode followed by the pound key.
    • Press 4 to enter the Set Call Forwarding Menu.
    • Press 3 to select the OFF or ON option
    • Press 1 to turn on call forwarding
  • Recording Your Name

    Your recorded name will be used to announce when you join conferences and when searched for in the company directory.

    • Pick up your hand set and press the Messages button to access the voicemail system, it will ask for your passcode followed by the pound key.
    • Press 5 to enter the Option Menu.
    • Press 2 to record your name.
    • When you are finished recording press # to stop recording, and then press 1 to be announced in the directory or press 0 to not be announced.
  • Change Greetings

    To enter your Phone’s Main Menu you must press the messages button or dial 5001. You will be asked to enter your pin number followed by the # key. Doing this will give you access to the main menu.

    Press 6 to change Greetings.

    • Press 1 to record a greeting.
    • Press 2 to review your greetings.
    • Press 3 to select your greeting.
  • Log Into Mail Server

    Log Into Mail Server

    Admin Login Info For Communigate Pro

    Open up a web browser and type in; https://mail.fastmetrics.com:8443/DomainAdmin/yourdomain.com/

    Depending on which web browser you are using you will see the following Log in window, enter your Username and password and click on OK.

    Log in to Mail Server 1

    Log in to Mail Server 2

    This will allow you access to create and delete mail accounts

    Note: You must contact Fastmetrics and request your administrator ID and password to be able to log in.

  • Fastmetrics Webmail – Share Email Folders

    Fastmetrics Webmail – Share Email Folders

    How To Share Email Folders Or Other Apps

    To share a folder like your calendar, contacts, notes, or tasks within Fastmetrics webmail. First you, (user A) give access to the person that you want to share with (user B). Then they enroll to you to view your folders. To do this you (user A) must first log in to your email account thru web mail at mail.yourdomain.com.

    Step 1: Right click over the item that you want to share, then select Access Control List from the menu that appears. In this example we are going to share the Calendar.

    Share Outlook Folders 1

    Step 2: In the Username field enter the email account name (user B) of the person you want to grant access to.

    • Click the Add button. Place a checkmark beside every privilege you wish that user to have.
    • Click Save and Close.

    Note: If you want to share this item with all users in your domain – you can type “everyone” in the Username field. Please omit the quotes when entering this. Likewise, if you want to share this item with everyone in a particular group – then you can type that group name in the Username field. For a list of available groups, please contact your system administrator.

    Important: You must repeat the previous steps for every folder or application that you want to share.

    Share Outlook Folders 2

    You have given user “B” access to all or some of your folders. To be able to view them, they need to subscribe to them.

    Subscribing To Email Folders From A User

    Step 1: To do this, the user needs to log into their webmail. From within the email client, select Settings located in the upper right corner of the window.

    Share Outlook Folders 3

    Step 2: The Settings dialog will be displayed. Select the Folders tab.

    Share Outlook Folders 4

    Step 3: In the Open Folder field, enter the location of the item being shared. For example, if John Doe is the user sharing the calendar, enter ~/John Doe/Calendar. The ~ character specifies that the item or folder is stored on the server. These are the only items that can be shared.

    Step 4: The second part specifies which user is sharing the item. The final part specifies which item is being shared. Press the GO button.

    Important: these steps must be repeated for every item being shared.

    Share Outlook Folders 5

    Sometimes it will take a few minutes for user B to be able to see the folders. The screenshot displayed here shows a successfully shared calendar.

    Share Outlook Folders 6