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  • Polycom 430 Time and Date

    Time and Date is clearly displayed on the SoundPoint® IP 430 SIP phone.

    If the phone cannot obtain a time and date from the server, the display will flash. Contact your system administrator if either time or date is incorrect. You have control over the format of the display and can turn it off.

    Select options which are right for you as follows:

    • Press Menu.
    • Select Settings followed by Basic, Preferences, Time & Date.
    • Select from Clock Date, Clock Time, Clock Order or Enable/Disable.
    • Scroll through the options via the up and down arrow keys.
    • Press Select to confirm and Menu to return directly to the idle display.

  • Polycom 430 Volume Adjustment

    Press the volume keys to adjust handset, headset, and hands-free speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

    Volume button

  • Polycom 430 Do Not Disturb

    To prevent the phone from ringing on incoming calls:

    • Press Menu button and select Features, Do Not Disturb.
    • A flashing icon and text on the display indicates that Do Not Disturb is on.

    Calls received while Do Not Disturb is enabled are logged in the Missed Calls list.

    To turn off Do Not Disturb:

    • Press Menu button and select Features, and then deselect Do Not Disturb.

    If multiple lines are in use:

    • Do Not Disturb can be set on a line-by-line basis.
    • Contact your system administrator for further details.
    • When Do Not Disturb is enabled for a particular line, this is indicated by a flashing X beside the line indicator on the display.

  • Polycom 430 Microphone Mute

    Turn your phone’s microphone off so the other party cannot hear you, or turn the microphone back on.
    During a call, press Mute button. The LED on the phone lights up and a flashing microphone on the display indicates that the other party (parties) cannot hear you.

    Microphone Mute applies to all modes: handset, headset, and hands-free. You can still hear all other parties while Mute is enabled.

    To turn off Microphone Mute, press Mute button again.

  • Polycom 430 Headset Memory Mode

    As an option, the headset can be permanently enabled. This is especially useful for regular headset users.

    To do this:

    • Press Menu button.
    • Select Settings followed by Basic, Preferences, Headset Memory.
    • Use the up or down arrows and Select soft key to enable Headset Memory Mode.
    • Press Menu button to return to the main menu.

    Subsequent calls to or from this phone using the headset will cause the headset key to flash. Pressing the line keys or the Answr soft key to receive a call will now connect to the user’s headset automatically.

    Repeat steps 1-3 and select Disabled to turn Headset Memory Mode off.

  • Polycom 430 Multiple Keys Per Line

    A line on the phone can be configured to have both line keys associated with it. If this is the case, the display could look like this.

    Incoming calls to this line will be distributed evenly among the two available keys. Similarly, outgoing calls will be distributed.

    Polycom SoundPoint 430 - Multiple Keys Per Line

  • Polycom 430 Multiple Lines

    Your SoundPoint 430 can support up to two lines. Lines can be configured for private or shared lines.

    Typically, the top-most line key is reserved for the principle directory number of the phone. Depending on how your phone is configured, the display could resemble one of the displays shown.

    Polycom SoundPoint 430 - Multiple Lines

  • Polycom 430 Multiple Call Appearances

    Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line.

    In the example shown, extension 2020 is in an outbound call with 2024.

    Polycom SoundPoint 430 - Multiple Call Appearances 1

    This figure shows an incoming call from John Brown. To answer this incoming call, put the original call on Hold or press the [down] key to access the new call.

    Soft key labels will be updated on the display with these options:

    • Answr the incoming call.
    • Reject the incoming call.
    • Forward the incoming call to another extension.

    Polycom SoundPoint 430 - Multiple Call Appearances 2

    Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated (third figure). If more than one call appearance is in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the display.

    For example “2/3” indicates that the highlighted call is the second one out of a total of three. In the example case illustrated, another outbound call can be placed on the same first line.

    Press Hold during the first call. Then press NewCall to obtain dial tone and a new call appearance for a second call.

    Polycom SoundPoint 430 - Multiple Call Appearances 3

  • Polycom 430 Shared Lines

    Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out.

    A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.

    If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely.

    Calls on shared lines can be transferred, put on hold, or added to a conference.

    Polycom SoundPoint 430 - Shared Lines

  • Polycom 430 Speed Dial

    Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, it is automatically assigned the next available speed dial index.

    To change a Speed Dial key assignment:

    • Press Menu button and select Features, Contact Directory.
    • Highlight an existing directory entry and press Edit, or press and hold the line key which already has a speed dial number assigned to it. That contact in the directory will automatically be displayed.
    • If a speed dial index already exists, delete it by pressing the Polycom 430 Right arrow key and then the << softkey.
    • If desired, enter a new speed dial index.
    • Press Save to confirm or Cancel to abandon the change then press Exit to return to the idle display.

    Idle display could now be as shown.

    Polycom SoundPoint 430 - Speed Dial

    To dial a number assigned to a Line Key:

    • Press the line key directly opposite the number on the display.

    To quickly view a complete list of assigned speed dial entries:

    • Press Polycom 430 Up button from the idle display.
    • Dial directly from a selected number.