Fastmetrics Knowledge Base

Polycom SoundPoint 430 – Troubleshooting

This article provides possible solutions to problem with your Polycom SoundPoint 430 IP phone, such as No Dial-Tone, or your Polycom 430 phone is not ringing for incoming calls.

Polycom SoundPoint 430 IP Phone – No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

Verify if dial tone is present on any other audio paths:

No Display, Incorrect Display, or Bad Contrast.

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

Verify contrast adjustment:

Verify successful outbound or inbound calling:

Polycom SoundPoint 430 IP Phone – No Ringing

Verify incoming ring setting and volume levels:

Verify successful outbound or inbound calling:

Polycom SoundPoint 430 IP Phone – No Audio On Headset

Verify correct connections:

No Response from Feature Key Presses.

Verify phone is in active state:

Polycom SoundPoint 430 IP Phone Display Shows “Network Link is Down”

Verify LAN cable is properly connected:

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