Fastmetrics Knowledge Base

Polycom SoundPoint 335 – Transfer Call

There are three ways to transfer a call:

Method 1

Transfer the call, but first speak to the receiving party before completing the transfer. During a call, press Trans soft key. The active call is placed on hold. Enter the number to which you want to transfer the call.

As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer. You can talk privately to the party to which you are transferring the call before the transfer is completed. If you are using a handset, the transfer can be completed by putting the handset on the cradle.

You can cancel the transfer before the call connects by pressing the Cancel soft key. You transfer the call, and the party you have transferred the call to receives the call just like a normal call.

Method 2

Transfer the call to receiving party just as if the call was made directly to them. During a call, press the Trans soft key. Press the Blind soft key.

Do any one of the following steps:

  • Enter the number to which you want to transfer the call.
  • Press Dial to access the Placed Call list, use Up and Down to access the contact, and then press Dial.
  • Press Dial to access the Placed Call list, use Up and Down to access the contact, and then press Select.

At this point, the call is connected to the number to which you are transferring the call.

Method 3

Conference, then exit. Establish a conference and Exit leaving the two other parties connected.