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Polycom SoundPoint 335 – Answer a Call

When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 335 phone:

  • Using the handset.
  • Using the speakerphone.
  • Using the headset.

The steps for answering an incoming call when you are in another call are different if your phone is configured for:

A single Line Key per line.

Polycom SoundPoint 335 - Answer a Call 1

Multiple Line Keys per line.

Polycom SoundPoint 335 - Answer a Call 2

Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines). When your SoundPoint IP 335 phone is configured for Silent Ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

Answering When Not in Another Call:

In all cases, the active call will appear on the graphic display showing call duration and destination.

To answer a call using the handset:

Pick up the handset.

To answer a call using Hands-Free Speakerphone mode, do one of the following steps:

  • Press Speaker button.
  • With the handset on-hook, press Line 1 opposite the incoming call (where the line status indicator is flashing green).
  • Press the Answer soft key.

To answer a call using the headset:

  • Press Headset button to answer the call through an optionally connected headset.
  • If Headset Memory Mode is activated, press Line 1 or the Answer soft key.

Answering When in Another Call:

You are busy on an active call and a second incoming call arrives on the same phone number. If your phone is configured for a single Line Key per line, the second call may cause a call waiting tone to be played and you see the second call appearance. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only). After this point the active call is in focus and the user must scroll to the incoming call appearance to answer.

If your phone is configured for multiple Line Keys per line, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears. The call waiting prompt identifying the incoming caller appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on private lines only.)

If your phone is configured for shared lines, the second call will cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key. The call waiting prompt identifying the incoming caller appears for 10 seconds only.

Pressing the Ignore soft key will stop the ringing for that call.

To answer an incoming call on a line configured for a single Line Key:

  • Press Hold button to place the original call on hold.
  • Press Down Arrow to access the new call.
  • Soft key labels are updated on the display showing Ignore, Answer, and Reject.
  • Answer the incoming call.
  • This places the original call on hold and refreshes the soft key labels.

To answer an incoming call on a line configured for multiple Line Keys, do one of the following:

Method 1:
Answer the call by pressing Line 1 or Line 2 associated with the second incoming call. The first call is put on hold and the second call is answered.

Method 2:
Press Hold button to place the original call on hold. Soft key labels are updated on the display showing Ignore, Answer, and Reject. Answer the incoming call. This places the original call on hold and refreshes the soft key labels.

Answering a call on shared lines is no different than on private line, except that there is no Reject soft key and another person on the shared line might answer the call.

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