Fastmetrics Knowledge Base

WAV Files & How To Create A WAV File

Note: these instructions only work on windows XP.


WAV Files For Voicemail & Auto Attendant Greetings

This guide explains how to create WAV files to be used for your voicemail or auto attendant greeting. Access to record these greetings is often already setup with your business phone system.

When you are not available to answer your phone or busy, we offer our business clients a few different options for inbound calls.

Your business phone service can be configured to;

(1) send calls directly to your voicemail. Your pre-recorded greeting, (WAV file), will be played.

(2) Be forwarded to your cell or any another number of your choosing. (Call forwarding).

(3) Be redirected to your auto attendant. Auto attendant greetings can be automated or personalized with WAV files.

Please note that the size limit for your auto attendant greeting is 1MB. Anything larger than this, will not work.

For options 1 and 2 above, inbound phone calls will be played a pre-recorded message, such as WAV files, which we explain how to record below;

How To  Make A WAV File

Step 1: Launch your sound recorder. Select Start > Programs > Accessories > Entertainment > Sound Recorder.

Note: It is possible that your sound recorder is located in a different location, or that your default sound recorder is a different product.

The required format for WAV files remains the same, for whichever sound recording program you use.

Use the format for your greetings below and follow the instructions for your specific sound recording product.

Step 2: Set sound recorder properties. The first thing we will do is establish the properties for the sound recorder.

Later, when we save the sound file after recording, these properties will be used for the saved file.

Step 3: Select Properties from the File menu.

Step 4: Click the Convert Now button.

Step 5: Settings: Leave the Format setting as PCM. Confirm that the Sound Selection Attributes are; 8.000 kHz, 16 Bit, Mono, 15 kb/sec.

Otherwise, select that setting from the drop down list. Then click Save As.

Step 6: Type Fastmetrics. Then click OK.

Step 7: Click OK again.

Step 8: Click OK again.

The sound properties for the WAV file have now been saved into a profile named “Fastmetrics”. This profile is internal to the sound recorder program.

After recording your WAV file greeting, we will save a sound file, using this properties profile to specify the settings for the saved file.

Step 9: Record your greeting. This process can be repeated as many times as you like.

The sound recorder will store your recording and when you are satisfied with that greeting, you can save the current recording to a sound file.

Step 10: Select Save As from the File menu.

Step 11: Enter the name you will be giving the file. Then click the Change button.

Step 12: Open the drop down list at the top left of the window by clicking the downward pointing arrow.

Step 13: Select the item named Fastmetrics. Then click OK.

Step 14: Click the Save button. You are finished with the recording process.

Your WAV files are now saved on your local computer, using the correct sound settings for the Fastmetrics business phone system.

Depending on which business phone service you are using, your WAV files can now be uploaded and added to your voicemail or auto attendant.

Need further assistance setting up a WAV file?

Setup a remote support session with one of our IT Support Technicians using