Author: Cody Miller

Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line.

In the example shown, extension 2020 is in an outbound call with 2024.

This figure shows an incoming call from John Brown. To answer this incoming call, put the original call on Hold or press the [down] key to access the new call.

Soft key labels will be updated on the display with these options:

• Answr the incoming call.
• Reject the incoming call.
• Forward the incoming call to another extension.

Answering the incoming call places the original call on Hold and refreshes the soft key labels as indicated (third figure). If more than one call appearance is in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the display.

For example “2/3” indicates that the highlighted call is the second one out of a total of three. In the example case illustrated, another outbound call can be placed on the same first line.

Press Hold during the first call. Then press NewCall to obtain dial tone and a new call appearance for a second call.

Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out.

A shared line is indicated by a different line icon. In the figure, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.

If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely.

Calls on shared lines can be transferred, put on hold, or added to a conference.

Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, it is automatically assigned the next available speed dial index.

To change a Speed Dial key assignment:

• Press Menu button and select Features, Contact Directory.
• Highlight an existing directory entry and press Edit, or press and hold the line key which already has a speed dial number assigned to it. That contact in the directory will automatically be displayed.
• If a speed dial index already exists, delete it by pressing the key and then the << softkey.
• If desired, enter a new speed dial index.
• Press Save to confirm or Cancel to abandon the change then press Exit to return to the idle display.

Idle display could now be as shown.

To dial a number assigned to a Line Key:

• Press the line key directly opposite the number on the display.

To quickly view a complete list of assigned speed dial entries:

• Press from the idle display.
• Dial directly from a selected number.

Presence / Status / Buddy Lists

The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved.

Each phone can “watch” the status of up to eight other phones. These other phones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each phone can also be “watched” by up to eight other phones.

To add or delete a contact from your buddy list, or block a contact:

• Press Menu button and select Features, Contact Directory.
• Using the arrow keys, scroll through the directory to choose a contact.
• Press Edit and scroll down to the Watch Buddy or Block Buddy fields.
• Press to switch between Enabled or Disabled status.
• Press the Save soft key or Cancel to abandon the change then press Menu button to return to the idle display.

These figures show a typical My Status display and a Buddy Status screen display of monitored phones.

To Change Your Presence settings:

• Press Menu button and select Features and Presence.
• Choose My Status to change your own status (online, busy, etc.). This affects information sent to watching phones. Presence information will also be sent to watching phones when the user goes off-hook or invokes Do Not Disturb.
• The My Status display can also be accessed by pressing the Stats soft key from the idle display.

To View Status of the Contacts Within Your Buddy List:

• Press Menu button and select Features and Presence.
• Choose Buddy Status.
• This can also be accessed by pressing the Buddies soft key on the idle display.

To See Which Phones are Currently Monitoring Your Status:

• Press Menu button and select Features and Presence.
• Choose Watcher List.
• Press the Block soft key to block a watcher.

A local list of calls missed, received, and placed is maintained by the phone (up to 100 for each).

Press Menu button followed by Features, Call Lists and Missed, Received, or Placed Calls as desired. Call information will be displayed.

From this screen:

• Choose Edit to amend the dial string before dialing.
• Choose Dial to return the call.
• Choose Exit to return to the previous menu.

For additional choices, press More followed by:

• Info to view information about the call.
• Save to store the contact to the Contact Directory.
• Clear to delete the call from the list.
• Exit soft keys to return to the idle display.

In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 500 or more contacts.

Limit depends on server configuration. Contact your system administrator for full details.

You can add, delete, edit, dial, or search for any contact in this list through just a few key strokes.

To add or edit a contact:

• Press Menu button and select Features, Contact Directory.
• Press More and then Add to enter another contact into the phone’s database or highlight an existing entry then press Edit.
• Enter first and/or last name from the keypad.
• Press the 1/A/a soft key to select between numeric and upper/ lower case alphanumeric modes.
• Press More and then Encode to access special characters in other languages if necessary.
• Enter the Contact number. This is a required field and it must be unique (not already in the directory). The Speed Dial Index will automatically be assigned the next available index value.
• Ring Type and Divert Contact may be left blank.
• Use and to switch between Enabled and Disabled settings for the last four fields.
• Press Save to confirm or Cancel to abandon the changes then press Menu button or the Exit soft keys to return to the idle display.

Contacts can be easily added from Call Lists. See Call Lists for more information.

• Press More and then Search from the Contact Directory menu.
• Using the dial pad, enter the first few characters for First or Last names.
• Press Search to search for contacts.
• Successful matches can be dialed from the resulting screen.

Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use).

A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.

To listen to voice messages:

Press Messages button and select Message Center.
Optional – If multiple lines are in use, select from which line messages are to be retrieved.

Display indicates number of messages and their importance. Press Connct to initiate Voicemail retrieval from the Message Center.

OR

Press Clear to turn off the flashing LED without listening to messages. Follow voice prompts to listen to messages.

To dial the last call placed from your phone:

Press Redial button.

Press from the phone’s idle display, and press again to place the call.

OR

Press Menu button and select Features, Call Lists, Placed Calls to access the list.

You can make a three way call using the conferencing feature.

• Place a call to the first party.
• Press the Cnfrnc soft key to create a new call (the active call is placed on hold).
• Dial the phone number of the second party or use the arrow keys to access speed dial numbers, missed, placed and received call lists.
• From one of these lists press the Dial soft key.
• When the second party answers, press the Cnfrnc soft key again to join all parties in the conference, or press the Split soft key to put the first call on hold and keep the second call as the active call.
• A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.

Splitting a Conference.

When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold.

During a call, press the Trnsfr soft key (the active call is placed on hold). Dial the number to which you want to transfer the call.

OR

Use the arrow keys to access speed dial numbers, missed, placed, and received call lists. From one of these lists, press the Dial soft key. Press the Trnsfr soft key again to complete the transfer. This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer.