Author: Cody Miller

  • Polycom 335 Manage Contacts

    Your contacts are your personal phone directory. You can enter 99 contacts in your phone’s local contact directory. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have access to portions of your corporate directory through your phone.

    You can place calls to contacts in your corporate directory. You may be able to add contacts from the corporate directory to your local contact directory.

  • Polycom 335 Conferencing

    You can create a conference with other parties using the phone’s local conference feature.

    To set up a conference:

    Call the first party.
    Note – You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists.

    Polycom SoundPoint 335 - Conferencing 1

    Press Conf soft key to create a new call. The active call is placed on hold.

    Polycom SoundPoint 335 - Conferencing 2

    Call the second party. When the second party answers, press the Conf soft key again to join all parties in the conference.

    Polycom SoundPoint 335 - Conferencing 3

    To split a conference call:

    Press the Split soft key to split the conference. Both parties will be on hold.

    To set up a conference call using the Join soft key:

    When you are in an active call:

    If you have one call on hold (on the same line or other line), use Down Arrow to go to the call on hold, then press the Join soft key.

    A conference is created with the active call, the call on hold and yourself. If you have more than one call on hold, use Up Arrow and Down Arrow to switch to the desired call on hold, press the Join soft key.

    A conference is created with active call, the call on hold and yourself.

    To end a conference call:

    Press the EndCall soft key or hang up. The other parties will continue to be connected.

  • Polycom 335 Call History

    A list of up to four current calls is maintained. You can scroll through this list using Up Arrow and Down Arrow. Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities are ordered oldest first. If there are no current calls, this list is empty.

    Local lists of missed, received, and placed calls is maintained by the phone (up to 99 for each list). The initial view of both lists shows the list title and the first two calls in the list, where the first call is displayed in reverse video to indicate that it is currently selected. A symbol to indicate whether the call was answered Answered Call or missed Missed Call is shown for each entry in the incoming list.

    Press the Callers soft key to view the Received Calls list.

    Polycom SoundPoint 335 - Call History 1

    Press Dial to view the Placed Calls list.

    Polycom SoundPoint 335 - Call History 2

    To return the call:

    • Press Dial to return the call.

    To return to the previous menu:

    • Press Left Arrow.

    To store the contact to the local contact directory:

    • Press Select Key to select the entry, then press the Save soft key.

    Note – Press the Info soft key to see the call information. The name is displayed. Access the other information by using Up Arrow and Down Arrow.

    To delete the call from list:

    • Press the Delete soft key.
    • Press Left Arrow repeatedly to return to the idle display.
    • Press Right Arrow from the idle display to access Placed Calls list.
    • Press Down Arrow from the idle display to access Received Calls list.

    You can use these shortcuts while placing calls or performing transferring and conferencing functions. You can manually clear the call lists. They are automatically cleared when you restart the phone.

  • Polycom 335 Speed Dial

    This article explains how to set up phone numbers with speed dial. Once you have entered phone numbers with speed dial, simply do the following to dial those speed dial numbers. To call a speed dial number, use the dial pad to enter the speed dial index followed by the # key, and then press Dial Buttonor pick up the handset to place a call.

    Access the Speed Dial list by pressing Menu button, then select Features, Speed Dial, or press Up Arrow from the idle screen.

    When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index and the new entry appears at the bottom of the Speed Dial list.

    To add or edit a speed dial index for an existing contact:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the speed dial index appears.
    • Press Select Key to select the speed dial index for edit.

    Do one of the following steps:

    • Enter the next available speed dial index.
    • Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.
    To assign a new speed dial index:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact.
    • Press Select Key to select the entry.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the speed dial index appears.
    • Press Select Key to select the speed dial index for edit.

    Do one of the following steps:

    • Enter the next available speed dial index.
    • Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Speed Dial

  • Polycom 335 Voicemail

    Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display.

    If the phone is configured for multiple lines, an individual line indicator icon indicates Voice Mail messages left on that line.

    A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.SoundPoint 335

    To listen to voice messages:

    • Press Menu button.
    • Select Features followed by Messages.
    • Press Select Key to enter your voice mail.
    • Follow voice prompts to retrieve your messages.
    • If multiple lines are configured on your phone, select from which line messages are to be retrieved.

    Polycom SoundPoint 335 - Voicemail

  • Polycom 335 Navigation Keys

    To navigate through menus and to enter data, these are useful tips:

    • Press Menu button to enter the basic settings menu or exit from any menu.
    • Use Up Arrow and Down Arrow arrows to scroll through the lists.
    • Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists scroll down beyond a single page.
    • Use the dial pad keys to navigate through and make selections in numbered menu lists.

    The navigation guide icon in the top left-hand corner of the graphic display shows which arrow keys can be used at a particular sublevel. For example, this figure shows that Left Arrow, Down Arrow, Right Arrow and Select Key can be used at this point.

    Polycom SoundPoint 335 - Navigation Keys 1

    The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0.

    • Switch to uppercase by pressing Up Arrow.
    • Switch to lower case by pressing Down Arrow.

    Polycom SoundPoint 335 - Navigation Keys 2

  • Polycom 335 Features

    Polycom SoundPoint 335 - Features

    Polycom SoundPoint 335 Phone Features
    ID Name Description
    1 Message Waiting Indicator This will alert you to incoming calls, new messages, and other events.
    2 Do Not Disturb Indicator Do not disturb indicator.
    2 Unregistered Line Unregistered line.
    2 Voicemail/Messages VoiceMail/Messages.
    2 Ringing Ringing.
    2 Call Forward Call Forward.
    2 Presence/BLF Presence/BLF
    2 Registered line Registered line.
    2 Registered shared line Registered shared line.
    3 Softkeys The screen will display labels for these keys, to identify their context-sensitive functions.
    4 Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence).

    The mapping is:

    • Solid green – An active call is in progress.
    • Fast flashing green – There is an Incoming (ringing) call.
    • Flashing green – The call is held by the other party.
    • Flashing red – The call is on hold.
    • Solid red – The line is busy remotely (shared lines).
    5 Line 1
    Line 2
    Activate up to two lines that can be assigned with your phone.
    6 Hold button Holds an active call or resumes a held call.
    7 Headset button Allows you to place and receive calls through an optionally connected headset.
    8 Speaker button Allows for hands-free communication during calls.
    9 Hands-free Microphone Place your phone on a hard, flat surface for best results.
    10 Volume buttons Use these to adjust the volume of the handset, headset, speaker, and ringer.
    10 Soft Keys The screen will display labels for these keys, to identify their context-sensitive functions.
    11 Mute button Mutes audio transmission locally during calls.
    12 Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context-sensitive applications.
    13 Menu button Access local (your phone) and global (your organization) features.
    13 Dial button Dials phone numbers or allows you to view the placed call list.
    14 Right Arrow Left Arrow Down Arrow Up Arrow Use the arrow keys to to scroll through the displayed information.
    14 Valid Key Use the select key to select a field of displayed information or enter edit mode for some settings.
    14 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone.
    15 Speaker For ringer and hands-free audio output.
    16 Hookswitch
    17 Graphic Display Shows information about calls, messages, soft keys, time, date, and other relevant data.

    Important messages appear on the idle display through an animated scrolling list, which has precedence over the idle display.

    The following figures show a phone with four messages. The messages continuously scroll over the screen. Information display line (in order of precedence highest to lowest).

    Polycom SoundPoint 335 - Graphic Display

  • Polycom 335 Attaching the Base

    The base unit can be attached to the SoundPoint IP 650 in one of two ways:

    • Deskmount Method.
    • Wallmount Method.

    Deskmount Method

    Step 1: place all cords in the recessed area above the modular jacks.

    Polycom SoundPoint 335 - Attaching the Base 1

    Step 2: align the two protrusions on the bracket with their corresponding holes in the phone.

    Polycom SoundPoint 335 - Attaching the Base 2

    Step 3: snap them together to lock the base to the phone.

    Polycom SoundPoint 335 - Attaching the Base 3

    Wallmount Method

    Step 1: place all cords in the recessed area above the modular jacks.

    Step 2: on the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 degree angle) is facing up.

    Polycom SoundPoint 335 - Attaching the Base 4

    Step 3: with mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included).

    Note – The wall mount is not included in SoundPoint IP 650 SIP package. Contact your system administrator if you require one.

    Polycom SoundPoint 335 - Attaching the Base 5

  • Polycom 335 Connect Handset and Headset

    To Connect the Handset:

    Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.

    Polycom SoundPoint 335 - Connect Handset and Headset 1

    To Connect the Headset:

    Connect the headset (optional) to the headset jack on the back of the phone.

    Polycom SoundPoint 335 - Connect Handset and Headset 2

  • Polycom 430 Multilingual Support

    Many languages are supported by the phone.

    To change language:

    • Press Menu button and select Settings, Basic, Preferences, Language.
    • Scroll through the list of available languages and press the Select soft key when the desired language is highlighted.
    • The display will change to the language of your choice.
    • Exit to the idle display by pressing Menu button.