Author: Cody Miller

  • Polycom 335 Backlight Intensity

    Backlight Intensity has three components:

    • Backlight On.
    • Backlight Idle.
    • Maximum Intensity.

    You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale.

    For example, if you decrease the Maximum Intensity, the low, medium, and high values for both Backlight On intensity and the Backlight Idle intensity decrease.

    The Backlight On intensity applies for the following events:

    • Any key press.
    • Hookswitch release.
    • Incoming calls.
    • Ending a call, holding a call, resuming a call by the other party.
    • A voice or instant message received.

    If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases:

    • A call is in progress.
    • A call is on hold.
    • There is an incoming call (ringing).
    • There is an outgoing call (ringing back).
    • Any menu shows on the display.

    In all other cases, the Backlight Idle intensity applies.

    To modify the backlight intensity, press Menu. Select Settings, then Basic, Backlight Intensity.

    Polycom SoundPoint 335 - Backlight Intensity 1

    Select Backlight On Intensity.

    Polycom SoundPoint 335 - Backlight Intensity 2

    Use Up and Down to select high, medium, low, or off, and then press the Select soft key. The default level is High. Select Backlight Idle Intensity.

    Polycom SoundPoint 335 - Backlight Intensity 3

    Use Up and Down to select high, medium, low, or off. Press the Select soft key. The default level is low. Select Maximum Intensity.

    Polycom SoundPoint 335 - Backlight Intensity 4

    Press the Up or Down soft keys to increase or decrease the backlight intensity. Press the Ok or Cancel soft keys to accept or cancel changes. Press Menu to return to the idle display.

    Polycom SoundPoint 335 - Backlight Intensity 5

  • Polycom 335 Multilingual Support

    Many languages are supported by the SoundPoint IP 335 SIP phone.

    To change the language:

    • Press Menu button.
    • Select Settings, Basic, Preferences, Language.
    • Scroll through the list of available languages.
    • Press Select Key to confirm your choice. Text that appears on the graphic display will change to the language of your choice.
    • Press Menu button or the Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Multilingual Support

  • Polycom 335 Distinctive Ring

    You can customize your phone so that you can distinguish different parties by ring type.

    To set a distinctive ring type for a particular contact:

    • Press the Dir soft key.
    • Use Up Arrow and Down Arrow to scroll through the list to find the contact you wish to specify a special ring type for.
    • Press Select Key to select the entry.
    • Press the Edit soft key.
    • Press Down Arrow repeatedly until the Ring Type field is displayed.
    • Enter the number corresponding to one of the ring types available.
      Optional – To remove an existing value, press Left Arrow.
    • Press the Ok or Cancel soft keys to accept or cancel changes.
    • Press Left Arrow repeatedly to return to the idle display.

    Note – This feature is local to the phone, and may be over-ridden by your organization’s settings. For more information, contact your system administrator.

    Polycom SoundPoint 335 - Distinctive Ring

  • Polycom 335 Ring Type

    You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory.

    To change the incoming ring to a desired sound:

    • Press Menu button.
    • Select Settings followed by Basic, Ring Type.
      Optional – If multiple lines are configured on your phone, first select the line to change from the list using the arrow keys.
    • Using Up Arrow and Down Arrow, select the desired ring type.
    • Press the Play soft key to hear the selected ring type.
    • Press the Select soft key to change to the selected ring type.
    • Press Menu button or Left Arrow repeatedly to return to the idle display.

    If you configure your SoundPoint IP 335 phone for silent ring, press the Ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

    Polycom SoundPoint 335 - Ring Type

  • Polycom 335 Display Contrast

    To adjust the contrast on the display to a comfortable level:

    • Press Menu button.
    • Select Settings followed by Basic, Contrast.
    • Press the Up or Down soft keys to increase or decrease the display contrast.
    • Press the Save soft key to accept changes or Left Arrow to cancel changes.
    • Press Menu button, or Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Display Contrast

  • Polycom 335 Time and Date

    The time and date appears on the graphic display of the SoundPoint IP 335 SIP phone. If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

    You have control over the format of the time and date display and can turn the display of time and date off.

    Polycom SoundPoint 335 - Time and Date 1

    To configure the Time and Date:

    • Press Menu button.
    • Select Settings followed by Basic, Preferences, Time & Date.
    • Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
    • Scroll through the options under each of these selections using Up Arrow and Down Arrow.
    • Press Select Key to confirm your choice.
    • Press Menu button, or Left Arrow repeatedly to return to the idle display.

    Polycom SoundPoint 335 - Time and Date 2

  • Polycom 335 Volume Adjustment

    Press the volume keys to adjust handset, headset, and hands-free speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

    Volume button

    Note – To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator.

    Hands-free Speakerphone volume settings will be maintained across calls.

  • Polycom 335 Do Not Disturb

    To prevent the phone from ringing on incoming calls:

    Press Menu button and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.

    To disable Do Not Disturb, press Menu button and then select Features > Do not disturb again.

    Polycom SoundPoint 335 - Do Not Disturb

    Multiple Lines and Do Not Disturb.

    If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using Up Arrow and Down Arrow.

    When Do Not Disturb is enabled for a particular line, this is indicated by a flashing X beside the line indicator on the display.

    Note – The Do Not Disturb feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.

  • Polycom 335 Microphone Mute

    During a call, press Mute button. The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you.

    Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

    Mute button

    To turn off Microphone Mute, press Mute button again.

  • Polycom 335 Headset Memory Mode

    This feature is especially useful for permanent or full-time headset users.

    To permanently enable the Headset Memory Mode:

    • Press Menu button.
    • Select Settings > Basic > Preferences > Headset > Headset Memory.
    • Use Up Arrow and Down Arrow to select Enabled.
    • Press Select Key Key to confirm your choice.
    • Press Menu button or Left Arrow repeatedly to return to the idle display.
    • Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

    To activate Headset Memory Mode:

    • Press Headset button twice.
    • Pressing Line 1 or Answer soft key to receive a call will now connect to your headset automatically.

    Polycom SoundPoint 335 - Headset Memory Mode