Fastmetrics Reviews

ISP Reviews & Customer Ratings

Fastmetrics ISP Reviews & Ratings Bay Area

5 out of 5 based on 28 ratings. 28 user reviews.

We are proud of the reviews our ISP has received. Reviews overall, have been very positive over the years. All Fastmetrics ISP reviews are from Yelp.

We often provide our customers with more than one solution, so many reviews below mention our Internet & Phone Deals. Our dedicated Internet services are commonly reviewed as well. Get an overview of these in our Internet comparison table.

If local Bay Area services and technical support matter to you, our reviews highlight the great work our Technical Support Team provides. Without them, our business wouldn't move forward. Our customers enjoy a professional, responsive team who take pride in their customer service.

Fastmetrics Service Reviews

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  • Fiber Internet
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  • Fastmetrics is great. They're providing our voice (metricPhones) for 83 phones, and internet service at 100Mbps. They've been incredible with the transition and were very friendly and knowledgeable. They were professional and helped get together a pricing that beat everyone else around. They provided phones when they were on contract, and were extremely flexible with the setup when we needed to make changes. They also helped out greatly with the port and stayed on top of things to meet our deadlines. Fastmetrics Internet and Phone Service Reviewed by Ian W, Contemporary Jewish Museum, (San Francisco, CA) on .
    5/5 rating
  • Blazing fast business internet speeds (upload and download) and great support. Everything one could want from an ISP. I'm very happy with my business internet and my phones. Thanks for everything Fastmetrics! Fastmetrics Internet and Phone Service Reviewed by Garrison N. (Oakland, CA) on .
    5/5 rating
  • Great service. Good support. Absolutely FANTASTIC quality on their cloud pbx phone service which I can use internationally. The quality is better than any other phone line I have been in decades. Fastmetrics Internet and Phone Service Reviewed by Sheila W. on .
    5/5 rating
  • I called for internet service for my business and David took the time to explain me the whole scenario and how stuff works. Theirs wasn't the solution I was looking for but even after knowing that, he still answered all my questions and didn't hang up with me or made me feel unimportant. I really appreciate the customer service that I was provided. Thank you David. Fastmetrics Customer & Technical Support Reviewed by Roger S. on .
    5/5 rating
  • Beyond saving us Six Thousand Dollars a year in our VOIP and Internet Access costs, Fastmetrics has been providing faster, more features and more reliable service to us since 2010. And with superb sound quality. But our hats come off to them in our recent move from San Francisco to Oakland. Keeping our phone numbers, we left San Francisco on a Friday and were up and running in Oakland on Monday. Not a single problem!! THANK YOU FASTMETRICS! Fastmetrics Internet and Phone Service Reviewed by Lark Hilliard, CFO, - Hilliard Architects, Oakland on .
    5/5 rating
  • We built a partnership with Fastmetrics and we are so glad that I met these wonderful people. They are super supportive and would go out of the way to do whatever it takes to get the job done. Fastmetrics introduced to us their extended team (low voltage folks) and everyone were very friendly, professional and did a great job. Thank you Fastmetrics for the great work and your continued support!!! Fastmetrics Customer & Technical Support Reviewed by Phu T, Alameda on .
    5/5 rating
  • Garrison was great! I mean more than great! He did something that AT&T men couldn't do. Our phone system and internet were down for few days since we movd into new office. AT&T men (Three men! Not at once, but one at a time) came into our office severals time to reconnect the systems. We waitied for three days; they did not know what they are doing but left mess... I asked Fastmetrics for help. They made them working back in couple hours. It was amazed. as well, they kept calling us back to see if everything is rolling well. Great service, and Friendly. we highly recommend Fastmetrics!! Fastmetrics Customer & Technical Support Reviewed by Sanfran C. on .
    5/5 rating
  • We've been using Fastmetrics at work for about 4 years. We needed a VOIP and Internet provider and we wanted Fiber instead of DSL so that we could get more bandwidth and better latency. The service is great, both the VOIP and Internet work really well (much better than our previous provider). They helped us get setup, select equipment, and helped through a seamless office move as well. Their support is also very responsive and proactive (vs reactive). Fastmetrics VoIP & Fiber Internet Service Reviewed by Luther M, Berkeley on .
    5/5 rating
  • All I can say is Andreas is the man!

    We were working with another fiber ISP for 2 months and at the last minute they said it would take another 8 weeks to get Internet at our new office. The problem was we were already set to move in the next week and planned the entire move around their original 8 week estimate. So we call Andreas at Fastmetrics and he was able to set us up for 3 T1 lines that week before we moved in and is now getting us the fiber we actually wanted. Fastmetrics treated some random people on the phone like friends getting a hook up... Service doesn't get any better than that.

    They were also cheaper than our original vendor :)
    Fastmetrics Business Broadband Reviewed by Ivan, M - IT Director, San Francisco on .
    5/5 rating
  • Great customer service I called for residential was informed its only for business, but was asked to email & they would get back to me with the best providers for my area. His name was David absolutely courteous & helpful. Giving 5 stars just on his customer service skills alone. Fastmetrics Customer & Technical Support Reviewed by Nick F - San Francisco on .
    5/5 rating
  • My Non-Profit has been a customer of Fastmetrics for over ten years. We have always been very satisfied with the service and the speed of our Internet connection. The technicians are helpful and polite and really know what they are doing. You can not miss with Fastmetrics! Fastmetrics Business aDSL2 Service Reviewed by Elizabeth F - Executive Director - San Francisco on .
    5/5 rating
  • My company has been a Fastmetrics business internet customer for metricFIBER and hosted VoIP since 2007 and always very satisfied. The Fastmetrics engineering and support team are reliable, easy to work with and always ready to discuss creative solutions. I have worked with a range of different vendors/partners over the last 15 years, and I can easily say that Fastmetrics is on the top of my list of business partners to work with. Andreas and his team are excellent. Fastmetrics Fiber Optic Internet Service Reviewed by Dave L, San Francisco on .
    5/5 rating
  • Very fast up/down link ~20MB/s for the service we paid. Customer support is very responsive and helpful too. Fastmetrics Fiber Optic Internet Service Reviewed by Anthony H, San Carlos on .
    5/5 rating
  • This is only a customer service review, as I was unable to utilize the ISP services of this company (which I would bet are awesome!). Cody Miller and I exchanged email's and he did his utmost to assist me in my search for an ISP that I could enlist. Be polite and thankful to these guys, they deserve it according to my experience. Fastmetrics Customer & Technical Support Reviewed by Jordan B - Newark on .
    5/5 rating
  • Fiber - 100mbps, 3msec - great service, great price, extremely reliable. Fastmetrics Fiber Optic Internet Service Reviewed by Peter Eichelberger - IT Director - Havas Worldwide on .
    5/5 rating
  • If you are looking to work with an Internet Service Provider who actually understands that SERVICE is part of their product, then Fastmetrics is the place to go. CEO Andreas Glocker and his team of dedicated staff provide their business customers with first rate products and support. Fastmetrics Customer & Technical Support Reviewed by Valerie B - San Francisco on .
    5/5 rating
  • Recently we needed to upgrade beyond a T1. My business is too remote to get any cable connections and I thought I would be stuck with T1 speed forever, trying to support over 300 users. Andreas was able get us a new fiber optics line. Everyone else I spoke to said it couldn't be done. In addition they saved us some money on our phone service, by installing a PRI gateway to their SIP switch. Fastmetrics Fiber Optic Internet Service Reviewed by Renee R, Concord on .
    5/5 rating
  • I switched to Fastmetrics from Comcast and was very glad that I did. Fastmetrics really knows their business broadband. They oversaw our install professionally and readily answered all of my questions. My business now has high speed connectivity (100Mbps up & down) with their fiber service. This adds remote access to local servers in our office. Secure offsite backup was INCLUDED, direct to the Fastmetrics data center. Fastmetrics Fiber Optic Internet Service Reviewed by Peter K - CEO - Dragil, Inc. on .
    5/5 rating
  • Everyone else told us no. No, we can't bring fiber into your building. No, we can't repair the collapsed wiring tunnel in your building. No, we can't provide reliable wireless service. Andreas from Fastmetrics was the the first to say YES. He followed through and provided my business with great internet service and support. After 6 months of terrible internet from other providers in our office, Fastmetrics came in, managed the installation, responded quickly to my questions, and regularly checked in to make sure we were doing well. Uptime has been nearly perfect for over a year now. Fastmetrics Fiber Optic Internet Service Reviewed by Jim B - Chief Technology Officer - Twiki.org on .
    5/5 rating
  • We have been a customer of Fastmetrics for 6 years. I highly recommend Fastmetrics' 100mbps metricFiber, email, Colo hosting and hosted phone service based on price/performance, uptime, ease of implementation and Fastmetrics support and partnership. Fastmetrics Fiber Optic Internet Service Reviewed by Brian A - CTO - PsPrint - Oakland on .
    5/5 rating
  • Fastmetrics provides Wessling Creative with a T1 and a great VoIP telephone system. Andreas and his team have always given us a great deal and personal service. Fastmetrics T1 Internet Service Reviewed by Tony Wessling - Owner - Wessling Creative on .
    5/5 rating
  • Our firm is solely engaged in the maintenance and support of business computer, network, and telecom related services. Having worked with just about every ISP serving the Bay Area, we have consistently recommended Fastmetrics as the ISP of choice. And our reasons are simple. Prices are reasonable, service and support is abundant, consistent and local, and the product (bandwidth) is exactly as specified, whether aDSL, Bonded-DSL, T1, or heftier options. Fastmetrics Business Broadband Reviewed by S.R.K - IT Consultant - San Francisco on .
    5/5 rating
  • We love our 100mbps Fiber connection and we highly recommend it. Fastmetrics Fiber Optic Internet Service Reviewed by Michael Z - CEO - Citi-Networking Group on .
    5/5 rating
  • I have never had better call quality, more uptime, more call control, more reporting capability or better productivity from the call center my business runs. Their Support Department is 5 stars as well. Always there, rapid response for any issue - and especially great training. Cloud Based PBX Phone Service Reviewed by Pete Jordan - Owner - Mercer Street Salon on .
    5/5 rating
  • My firm, Kastner Kim LLP, has been using Fastmetrics for the firm's IT and email services for over 6 years. They have the best pricing and have all the things I need, its a one stop shop. But what really stands out is the tech support I get from Fastmetrics. They are quick to respond to all my questions and needs, what more can you ask for. Keep up the good work! Fastmetrics Customer & Technical Support Reviewed by Thomas Kim - Partner - Kastner Kim LLP on .
    5/5 rating
  • Fastmetrics provides Town and Country Resources with reliable and the most cost effective managed high speed fiber based network service connections available and they ended up, besting their competitors cost of both legacy copper wire based services and fiber based services by a factor of between 2 and 5! Fastmetrics Fiber Optic Internet Service Reviewed by Stanley H - IT Director - Town & Country Services on .
    5/5 rating
  • Fastmetrics stands out the most in my mind because of their technical support and the in-house skill sets they provide. Dealing with a challenging VoIP solution for a fast growing startup with mission-critical communications needs, Fastmetrics was invaluable being creative and flexible in how to deal with the serious problems we were faced with due to our rapid growth. I knew that if I needed to have something solved with our voice traffic, I could get in touch with their team directly and be able to build a solution quickly. I don't think it is easy to find services like these... I recommend Andreas and his team for sure! Fastmetrics Business VoIP Service Reviewed by William J - Mountain View on .
    5/5 rating
  • These guys are the stars. Without exception, we rely on Fastmetrics to cover all the broadband, email, web hosting, etc... needs for all of our clients. Tech support, always available. Problems, few if any. A singular business-oriented willingness to just get the job done! Never hesitated to use them for any and all broadband needs. Fastmetrics Customer & Technical Support Reviewed by S.R K - San Francisco on .
    5/5 rating